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Family Building Society: Savings reviews

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4.52

Based on 672 reviews, last reviewed 4th Mar 2025

40% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

5%

3%

6%

Latest highest rating:

5

Very helpful and patient. Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (672)

Review of the Family Building Society, Savings:

Fair interest rates

5

Always offer very fair and competitive interest rates. They have accounts that are more interesting than your average building society Reviewed on: 4th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased to hear you find our rates are fair and that our accounts are interesting! Response date: 7th June 2023

FIRST CLASS SERVICE

5

THE LADY I DEALT WITH WAS MOST PLEASANT , KNOWLEDGIBLE AND HELPFUL. BETTER SEVICE COULD NOT BE WISHED FOR. Reviewed on: 23rd September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Rosie Keysell was very helpful and answered all my q...

5

Rosie Keysell was very helpful and answered all my questions raised on Junior Saving Account in detail for me to make a decision Reviewed on: 20th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback, specifically with Rosie! Response date: 27th September 2024

The person I dealt with was very helpful and answere...

5

The person I dealt with was very helpful and answered all my questions & actioned my request efficiently. She was also very pleasant to deal with Reviewed on: 19th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Request dealt with easily.

5

My request was easily dealt with and made straightforward. Thank you. Reviewed on: 18th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Excellent customer experience

5

Excellent customer experience the team member had great patience helping me sort my issue out and clearly explained what I needed to do and then assisted me to get a satisfactory conclusion to the issue Reviewed on: 17th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Todays experience.

5

The telephone was answered promptly and the adviser Dyllon answered my query and carried out the task I had difficult with in a courteous and efficient manner Reviewed on: 11th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

Helpful advisor

4

Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024

Just cashed in a bond but Lisa made the process very...

5

Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024

Excellent service

5

Very helpful when you call. Good range of products Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024

Excellent customer service

5

Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024

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