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Family Building Society: Savings reviews

Name: Savings
Rating: 4.46 (716 reviews)

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4.56

Based on 716 reviews, last reviewed 16th Apr 2025

126% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Excellent Service Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (716)

Review of the Family Building Society, Savings:

Pretty good

Their website works well, although it’s terrible on a phone. The process and application was easy enough and the rates are ok. I think they could be clearer about the steps needed (for example I’m not sure if I need to send them my signature or how). They could be clearer on when the draw happens for the windfall bonds and maybe have a countdown on the website to make it more fun ( like premium bonds do). I liked the touch of adding my family name to the paper header. Reviewed on: 16th February 2020

Excellent Service

Had occasion to open a Fixed Rate Bond this morning. Lisa could not have been more helpful in talking me through the process. Such quality ‘front of office’ staff members gives one an assurance that is most needed in today’s financial climate. Thanks Lisa Reviewed on: 16th April 2025

Great telephone service

I was given the opportunity to request a call back, which worked. In order for my request to be completed I needed to open a new account online - Gill stayed on the line whilst I did that and was polite and efficient throughout. Reviewed on: 16th April 2025

Great service on the phone

Great service on the phone and Genevieve was clear and very helpful Reviewed on: 16th April 2025

I have invested with FBS for years now and in my vie...

I have invested with FBS for years now and in my view it is the best society to deal with...easy, friendly and clear in offering advice Reviewed on: 16th April 2025

Funding issue

I had to contact FBS as I was having trouble funding my new account. Lisa Adams was extremely helpful and guided me through the process. Reviewed on: 16th April 2025

Excellent customer service

Professional, efficient, knowledgeable and pleasant customer service. Consistent, reasonably competitive and innovative range of products. Reviewed on: 16th April 2025

Help closing saving account

Needed to close an account which I was unable to do online so I spoke to Ali Hopkins who sorted it very efficiently Reviewed on: 16th April 2025

Excellent service

Outanding, excellent service from Paris Pullinger who was very polite, courteous, knowledgeable and articulate. Reviewed on: 16th April 2025

Windfall Bond changes

My family have a number of Windfall Bonds whic when I opened them we used to get a list of winners each month. The Society now says it is impracticle to publish winners which I strongly disagree with. It would show openess in the procedure without disclosing too much information about the winners private details as was the case originally. Reviewed on: 15th April 2025

Good telephone support

Friendly and efficient customer service (telephone) Reviewed on: 15th April 2025

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