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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (751 reviews)

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4.59

Based on 751 reviews, last reviewed 12th May 2025

152% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

As always, the customer service today was excellent. As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (ma... Read more Reviewed on: 12th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (751)

Review of the Family Building Society, Savings:

Data Protection they call it - Madness !

NO common sense, initiative OR room for discretion. How many questions do they require for god's sake ... and it worsens, month on moth, year on year. Who on this crazy earth makes these decisions, writes the "rules" and decides what is to come next! We, as customers of any institution deserve more. Not against d.o.b. OR any personal asks BUT it has got so crazy, it's unreal. A final word on the subject, most EVERYONE feels the same, be it friends, family, colleagues .... you name it! Oh ... & they ALL know my name, first line address, post code + some, my date of birth & who I bank with - so what's the point of asking the obvious ........ criteria applied currently is annoyingly pointless, frustrating & my experience of today should be "lessons learnt", taken on board & not be replicated. UPDATE (07/11/2022 - 20:01:31) - Simply read the BAD reviews ..... & just look at their response, especially on the WB issue - apart from the "Blank tickets" that I later discovered, the FCA - yet another incompetent institution need to ACT on this one ... 0/10 what a pathetic response!! Reviewed on: 7th November 2022

Reply from Family Building Society We're very sorry to hear that you are dissatisfied with our verification and identification checks. These questions are in place to protect you and your funds. We ask customers to have their documents to hand when calling us. However, your feedback is important, and we will ensure that your comments are passed on to the relevant team so that they can make any necessary improvements, going forwards. UPDATE (16/11/2022 - 09:54:57) - We are sorry to hear that you're displeased with our responses to reviews. We read and respond to each review. We also take any 'negative' feedback seriously and pass it to the relevant department so that they can consider any necessary improvements. With regard to reviews about products such as our Windfall Bond, it is important that we respond in accordance with the specific product information. Response date: 16th November 2022

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

easy to get though on phone and very helpful advisor

easy to get though on phone and very helpful advisor Reviewed on: 9th May 2025

Easy quick response very helpful and efficient servi...

Easy quick response very helpful and efficient service very pleased with my experience thank you Reviewed on: 9th May 2025

Excellent Service

Very helpful and friendly ladies behind the counter. Answered all my questions on my 2 visits.Great to have no queue of course.Excellent service. Reviewed on: 8th May 2025

Extremely helpful customer service

I needed to track down my verification code for online banking, as it has not arrived in the post. Thomas White was extremely efficient and helpful in dealing with my issue and resolving the problem Reviewed on: 8th May 2025

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

I had a very friendly customer service representativ...

I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025

Post Script to my review of 16 April 25

The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and 'Dyllan' (telephone contact 11/04/25). Reviewed on: 5th May 2025

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

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