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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1146 reviews)

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4.54

Based on 1,146 reviews, last reviewed 6th Nov 2025

33% decrease in 5 star reviews

in the past 90 days

74% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Friendly and helpful I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1146)

Applying For A New ISA

Despite being a Saver for many years, I could not, online, choose and apply for a 2003/4 new ISA. When on my account and selecting new ISA, it would only offer me one option ???. However, called the help line and delighted with immediate reply and help with advice to resolve. Many Thanks, you have a continued delighted Customer. Reviewed on: 22nd May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that your query was resolved quickly! Response date: 23rd May 2023

Good service

Easy to open a new savings account online. Received the good standard of customer service that you would expect from a small mutual society. My only criticism would be the delay between opening online and awaiting for the i.d. checks to be completed before depositing. I understand the requirement for checks but there could have been better communication here to give clarity of when the initial deposit could be made. Reviewed on: 12th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service of good standard, and we take all your comments on board. Response date: 16th May 2023

Family Building Society Branch Review

Very helpful and courteous. Would be helpful to have a provate room for when discussing financial affairs. Reviewed on: 9th May 2023

Family Building Society Branch Review

Excellent service. Advice freely given. Reviewed on: 9th May 2023

Online access needs improvement

Why can other banks & BS's give straightforward access once you have signed up once ? Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for your feedback, if you need some help on this please call 03330 140144 or request a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 19th May 2023

QUICK RESPONSES

I would have given 10 stars if I could do more on line. Cannot transfer internally between ISA's? Reviewed on: 5th May 2023

Reply from Family Building Society Dear Richard Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. Thank you for saving with us. Kind regards Response date: 19th May 2023

Good Company, website could be better

Great company and great customer service. The only thing I would say is that the website is not very mobile friendly. I used the website on my phone and alot of the operations/buttons and messaging service I could not view. Reviewed on: 4th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we take all feedback on board. We're pleased you found our customer service great! Response date: 5th May 2023

Feels like interacting with family not a corporate

Good experience, I'm happy. Would be even better if transactions on my account showed up immediately and I was able to withdraw funds immediately, not next day, via bank transfer. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. It's great to hear you had a good experience. Response date: 5th May 2023

I felt I was in safe hands.

I jumped the gun by trying to put savings into my account using a different bank account than I had previously nominated. There was then some confusion as to whether the money had been sent back and to which account. This was entirely my fault but I was helped by Aaron Nicholls who phoned me every single day at the same time. This helped because I knew when I would be called but also because I spoke to the same agent each time. This meant that I did not have to keep explaining what the problem was, and Aaron talked me through what was happening. He was so polite and personable that we had a good rapport by the end of four days of discussing my account. I would say that having the same person ringing me each day was a huge benefit and contributed to me feeling that I was in a safe pair of hands and that my savings would also be cared for as judiciously. Reviewed on: 28th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your polite experience with Aaron, and that you've managed to sort out your query. Response date: 5th May 2023

Worst customer service I have ever experienced

Had to call customer services on a few occasions and each time I’m told only 1 in front of me but still didn’t answer for over 30 minutes! Imagine if there where 10 in front. Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for your feedback. We apologise that you had to wait. For future reference I'd like to recommend our call back option, this will ensure you won't be waiting on the phone, but your enquiry will still be picked up. This can be accessed via our website: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 27th April 2023

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Family Building Society: Savings reviews

33% decrease in 5 star reviews

74% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1146)

Applying For A New ISA

Good service

Family Building Society Branch Review

Family Building Society Branch Review

Online access needs improvement

QUICK RESPONSES

Good Company, website could be better

Feels like interacting with family not a corporate

I felt I was in safe hands.

Worst customer service I have ever experienced

Review Family Building Society: Savings now

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