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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (891 reviews)

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4.57

Based on 891 reviews, last reviewed 2nd Jul 2025

323% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

Efficient Phone answered promptly; understood what I wanted and helped me go through the various steps required Reviewed on: 2nd July 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (891)

Excellent value savings product and good service

Opened the 9month savings product - thrilled to get it. Delighted I was able to change how the interest is paid - could have been easier if I could've changed it online but happy with 3 day turn around given how good the value is. Reviewed on: 25th October 2019

Reply from Family Building Society Hello NB, thank you for your comments. Your feedback is important and I have passed it to the relevant department so that we can review our service and introduce any improvements where we can. Kind regards, Vicky Response date: 30th October 2019

Straightforward easy savings

Uncomplicated set up. A 2 week window to transfer monies. If moving the money is as easy at the end of the bond term, it will have been perfect Reviewed on: 25th October 2019

Great rates, easy to set up

Most competitive rate in the market for a short term savings account. Brilliant customer service on the phone and easy to set up online Reviewed on: 24th October 2019

Very efficient online and over the phone.

I started trying to open an 'online' fixed term product with the Post Office but they wanted to do everything by post, charged fees for checking ID, would only accept a posted cheque etc. I gave up and found Family Building Society. I'm glad I did. I hope the next rate is just as competitive. Reviewed on: 24th October 2019

Excellent New Customer Experience

I have not had a product with Family Building Society previously but my experience with them from start to finish has been excellent. I did everything I needed to do to open a savings account online and was kept up to date with how my application was progressing and also received correspondence by mail. I also needed to contact the Family B/S by telephone and the two people I spoke to were extremely helpful, friendly and called me back when they said they would. I was so impressed that I have already recommended them to a family member who has also taken out a savings product with them and had the same great experience. Thank you a Family B/S. Reviewed on: 24th October 2019

Highly efficient

Learnt about FBS from Money Saving Expert. Turned about to be good advice. Good website and friendly and efficient telephone service. All good. It does help to have a product with attractive interest rates! Reviewed on: 24th October 2019

Account Opening

I opened a 9 month fixed term savings account. Account had very good rates. I needed to contact customer services a number of times as they needed proof of identity and address. Customer services were very polite and helpful. I did feel the Society was a victim of the success of the account as opening the account and id verification took longer than I would expect due to the high demand for the product; also answering the phone took longer. I do feel however, that this will now have improved. Reviewed on: 24th October 2019

Reply from Family Building Society Hi Mr Evans, thank you for taking the time to leave us a review. You're right, the 9 Month Fixed Rate Bond was very popular so we were particularly busy during that period. I'm sorry that you had to wait longer than usual. Kind regards, Vicky Response date: 25th October 2019

Ease of use

Set up of the account was straightforward. Appears to be easy to manage on-line, although only viewed the account so far. Reviewed on: 24th October 2019

So happy

I opened an account online, it was straightforward and opened immediately. I had a query so messaged staff online, got an answer to my query quickly and in a friendly helpful manner. I am delighted to do business with The Family Building Society, I feel like part of the family! Reviewed on: 24th October 2019

Savings review

It is nice that the three ladies Nicki, Karen and Brenda are always on the counter as they know what they are doing and my account Reviewed on: 26th September 2019

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