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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1092 reviews)

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4.54

Based on 1,092 reviews, last reviewed 19th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Nicole Philcox was very helpful today pleasant and p... Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1092)

Great quick service

Opened a savings account. Easy to open friendly staff and great rates! Why bother going anywhere else? Reviewed on: 14th November 2022

Reply from Family Building Society We agree! Thank you for taking the time to leave a review. It's great to know you found our staff so friendly. Response date: 16th November 2022

Reassurance re paper documents.

I just needed to know that I would receive paperwork if I opened an account online.Tom Watson explained the system thoroughly. Reviewed on: 12th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really glad you had a good experience and Tom was able to help. Response date: 16th November 2022

Brilliant customer care

I set up an account and made a small error. I called and spoke with Tom who couldn’t have been more polite and helpful. Thank you Tom. You helped and put my mind to rest. You’re wonderful! Reviewed on: 11th November 2022

Reply from Family Building Society Many thanks for taking the time to leave such a glowing review. It's great to know Tom was able to help. Response date: 16th November 2022

Almost impossible to open an account! Old fashioned

almost impossible to open an account. Old fashioned and time consuming having to send ID backwards and forwards in the post even though they have checked the applicant and opened an account only to them 'not liking' the certified ID and asking for another! Unbelievable how this cant be uploaded on line! Its 2022 not 1902... Wasting customers time and getting them to jump through hoops and then writing letters saying youve got 5 days to re certify ID or we shut the account and youll have to start all over! Reviewed on: 10th November 2022

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. When opening an account online, we complete electronic identity checks. If these do not meet our requirements we then ask you send us original or certified copies of the documents we require. I am sorry for any inconvenience this caused you. These are not our rules and we have no leeway in identifying people for anti-money laundering checks. We have an obligation to carry out full customer verification before we can open an account. Should you need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144 Response date: 16th November 2022

18mth internet fixed bond

Fantastic service from Tom , very clear and helpful, could not have completed process without him. Reviewed on: 10th November 2022

Reply from Family Building Society Thank you for the review. It's really good to hear Tom was able to help. Response date: 16th November 2022

Excellent service Tom.

Your Mr. Tom was a great help.He really put my mind at ease.Great man. Reviewed on: 9th November 2022

Reply from Family Building Society That's great to hear! Thanks for taking the time to leave a review. Response date: 16th November 2022

Good chat

Had a chat with one of your team explained things throughly was good. Reviewed on: 8th November 2022

Reply from Family Building Society That's great to hear - thank you for taking the time to leave a review. Response date: 16th November 2022

Tom Walton made a difficult application simple

I attempted an application but failed. I phoned the support number and to my amazement it was answered promptly and efficiently. He then took me step by step through the application Reviewed on: 8th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're pleased Tom was able to help you complete your application. Response date: 16th November 2022

Data Protection they call it - Madness !

NO common sense, initiative OR room for discretion. How many questions do they require for god's sake ... and it worsens, month on moth, year on year. Who on this crazy earth makes these decisions, writes the "rules" and decides what is to come next! We, as customers of any institution deserve more. Not against d.o.b. OR any personal asks BUT it has got so crazy, it's unreal. A final word on the subject, most EVERYONE feels the same, be it friends, family, colleagues .... you name it! Oh ... & they ALL know my name, first line address, post code + some, my date of birth & who I bank with - so what's the point of asking the obvious ........ criteria applied currently is annoyingly pointless, frustrating & my experience of today should be "lessons learnt", taken on board & not be replicated. UPDATE (07/11/2022 - 20:01:31) - Simply read the BAD reviews ..... & just look at their response, especially on the WB issue - apart from the "Blank tickets" that I later discovered, the FCA - yet another incompetent institution need to ACT on this one ... 0/10 what a pathetic response!! Reviewed on: 7th November 2022

Reply from Family Building Society We're very sorry to hear that you are dissatisfied with our verification and identification checks. These questions are in place to protect you and your funds. We ask customers to have their documents to hand when calling us. However, your feedback is important, and we will ensure that your comments are passed on to the relevant team so that they can make any necessary improvements, going forwards. UPDATE (16/11/2022 - 09:54:57) - We are sorry to hear that you're displeased with our responses to reviews. We read and respond to each review. We also take any 'negative' feedback seriously and pass it to the relevant department so that they can consider any necessary improvements. With regard to reviews about products such as our Windfall Bond, it is important that we respond in accordance with the specific product information. Response date: 16th November 2022

Serendipity

Unexpectedly pleasant customer relations conversation, we need more people like this on help lines, sadly, very few and far between. Top marks Family Building Society. Thank you. Reviewed on: 7th November 2022

Reply from Family Building Society That's great to hear - thank for taking the time to leave a review. Response date: 16th November 2022

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