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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1241 reviews)

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4.54

Based on 1,241 reviews, last reviewed 23rd Feb 2026

35% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

The staff member was very patient, I couldn't log on... The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1241)

Professional, helpful

Excellent online functionality. Rapid telephone response. Helpful staff. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional and helpful! Response date: 5th December 2023

A great Service.

I received a fantastic service from Ed of the Family Building Society concerning a problem with my account. Nothing was too much trouble and the problem was solved. Ed kept me upto speed every step of the way. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was fantastic! Response date: 5th December 2023

Excellent customer service from Mia.....

Talked me through my re-investment options on a maturing Cash-Isa. Very thorough product and options knowledge. Very easy to understand: true peoples person.... Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you received excellent customer service from Mia! Response date: 5th December 2023

Quick reply

Wasn't hanging on with music was told 1st in line, quick reply, also helpful. Reviewed on: 23rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that your query was resolved quickly! Response date: 5th December 2023

First class customer service

Anytime I need to make contact with the Society it is easy and the staff are knowledgeable, professional and extremely helpful. They are able to refer back to notes on your account so you can speak to three different people without having to explain the situation over again. If they promise to do something they do it. It’s quite refreshing and very reassuring. Reviewed on: 22nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our customer service first class! Response date: 5th December 2023

Good service over the phone

I had a problem depositing money into my ISA online and its was sorted there and then with just a small wait. Ed Dawson was really helpful and clear and waited while I logeed back in to see if the fix had worked from the servcie team which it had. Thank you. Reviewed on: 22nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service was good over the phone and that Ed was really helpful for you! Response date: 22nd November 2023

Very helpful and easy process

Spoke to Rosie today and she was very helpful and friendly. Easy process to reinvest my savings again in another fixed bond providing an excellent interest rate. Reviewed on: 21st November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us very helpful with an easy process to follow for yourself! Response date: 22nd November 2023

Great service and savings products

I recently opened an online saver account and subsequently contacted the society online to ask a question. I received a reply promptly and the question was answered and dealt with. I then telephoned a few days later o ask a question about a maturing account. They were extremely helpful and professional and dealt with the matter immediately. Reviewed on: 20th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service great, and that your queries were resolved with ease. Response date: 22nd November 2023

Brilliant Team and wonderful service.

Spoke to Mia who has been extremally helpful, accurate and re-assuring. Thank you. Reviewed on: 20th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you find our team brilliant, and extremely helpful! Response date: 22nd November 2023

Every time I phone the response has been excellent.

Each time I’ve contacted you with questions and issues to sort out the service I received was first class. No long wait on the phone, always a very pleasant member of your staff dealing very professionally with my query and I have always feel that person is interested in giving me good customer service. Thank you. Reviewed on: 19th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your continued positive experiences with us. Response date: 22nd November 2023

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