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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,346 reviews, last reviewed 8th Jun 2026
15% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

I couldn't login from a saved login link. I couldn't login from a saved login link. The adviser who helped me was very efficient and friendly. She gets 5 stars. Disappointed I had the problem ... Read more Reviewed on: 8th June 2026
Rod A's avatar
Rod A

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
Frustrated Customer's avatar
Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1346)

Helpful advisor

4
Person I spoke to was understanding and helpful. She offered more help if necessary Reviewed on: 10th September 2024
Sara W's avatar
Sara W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Just cashed in a bond but Lisa made the process very...

5
Just cashed in a bond but Lisa made the process very simple and quick Reviewed on: 6th September 2024
Joan R's avatar
Joan R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with Lisa! Response date: 10th September 2024
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Family Building Society

Excellent service

5
Very helpful when you call. Good range of products Reviewed on: 6th September 2024
Claire F's avatar
Claire F
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024
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Family Building Society

Excellent customer service

5
Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024
Kathleen 's avatar
Kathleen
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024
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Family Building Society

Off to a great start with Family Building Society!

5
So much nicer to deal with well informed and engaging staff, looking to fully answer our queries. If Alice is an example of the quality of Family Building Society Staff, our decision to open an account for my wife and I and one for our granddaughter, age d five, is more than well founded. Reviewed on: 6th September 2024
Keith 's avatar
Keith
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Online transfer

5
Easily transferred a credit to another FBS account online. Security questions worked well. Reviewed on: 2nd September 2024
Janis C's avatar
Janis C
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Providing Maturity Instruction

5
Was looking to provide a maturity instruction on a fix rate product. My questions were answered in full and I was able to secure the new product while on the call. Reviewed on: 2nd September 2024
Carl D's avatar
Carl D
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Dylan was first class in his explanation to all my q...

5
Dylan was first class in his explanation to all my queries. He was both patient and knowledgeable. Feel greatly reassured and would highly recommend Family B/Society. Reviewed on: 2nd September 2024
Claire R's avatar
Claire R
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us, specifically with Dylan! Response date: 4th September 2024
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Family Building Society

Excellent service

4
Excellent products and service. It would be good if once you have an account or number of accounts with FBS that when you open a new account it recognises and verifies your nominated bank account as if the application process does not verify your account despite it being verified before you have to go through a manual process which dealys matters and can be irritating. Reviewed on: 31st August 2024
Janet S's avatar
Janet S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

E mail confirmation

4
Great response from person I spoke to. However would have liked e mail to confirm what we agreed. Reviewed on: 30th August 2024
John Green's avatar
John Green
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us. We take all feedback on board, and will look into this. Response date: 4th September 2024
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Family Building Society

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