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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1346 reviews)

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4.55

Based on 1,346 reviews, last reviewed 8th Jun 2026

15% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

I couldn't login from a saved login link. I couldn't login from a saved login link. The adviser who helped me was very efficient and friendly. She gets 5 stars. Disappointed I had the problem ... Read more Reviewed on: 8th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1346)

Windfall account.

I think the Windfall account is a very innovative account that others are sure to copy. Reviewed on: 24th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First contact

First time contacting and no wait for customer service, on a Friday lunch time. Lisa was very courteous and patient. She answered my questions immediately. Reviewed on: 23rd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024

Great Service.

Great Service. Dealt with my issue effectively Reviewed on: 22nd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

All good so far.

All good so far. had a reason to call service and problem was resolved on the call Reviewed on: 21st August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First class service

Lisa Adams was very friendly and helpful, and seemed genuinely keen to provide assistance. Reviewed on: 20th August 2024

William as a very efficient representative

William as a very efficient representative Reviewed on: 16th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding William!! Response date: 4th September 2024

I was impressed by the easy access to customer service.

I was impressed by the easy access to customer service. Great interest rates plus I won a prize in the draw! Reviewed on: 14th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Ease of transfer of funds in an emergency.

On this occasion it was easy to transfer funds from our online account to our First Direct bank account preparatory to having to pay for repairs to our roof which suddenly needed work to repair it. Reviewed on: 13th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Knowledgeable

Dylan was knowledgeable, courteous and professional. Reviewed on: 8th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Tracker Bond

Not sure your bond showing £10,000 is clear to the public -Moneysavingexpert show £10,000exactly giving the impression that £10,000 Is the maximum amount you can invest in your tracker bond! Reviewed on: 7th August 2024

Reply from Family Building Society Thank you for leaving us this review, we apologise for any inconvenience caused and we take all feedback on board. Response date: 4th September 2024

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View resource hub

Family Building Society: Savings reviews

15% increase in 5 star reviews

14% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1346)

Windfall account.

First contact

Great Service.

All good so far.

First class service

William as a very efficient representative

I was impressed by the easy access to customer service.

Ease of transfer of funds in an emergency.

Knowledgeable

Tracker Bond

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

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