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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1151 reviews)

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4.55

Based on 1,151 reviews, last reviewed 10th Nov 2025

29% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Lisa was very patient and very helpful Lisa was very patient and very helpful Reviewed on: 10th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1151)

Easy Process

It was very easy opening a savings account online and registering for the online service. I received the paperwork about the account within a few days. Would recommend the Building Society to others. Reviewed on: 22nd April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're very pleased to hear you found the process of opening a savings account, very easy! Response date: 25th April 2023

Keep introducing newer savings accounts

You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023

Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023

Very efficient

Friendly and very competent service. Reviewed on: 20th April 2023

Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023

Family Building Society Branch Review

Great to be able to speak to a real person. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023

Family Building Society Branch Review

I don't know where you get your staff from but they are all angels in disguise. Very helpful. Reviewed on: 19th April 2023

Not a happy bunny!

I have a lot of money sitting in my Bank account with very small interest waiting for a verification code. I am considering cancelling this application and saving with another Company who is prepared to let me pay in immediately! Reviewed on: 18th April 2023

Reply from Family Building Society Thank you for leaving us a review. We're sorry you've experienced inconvenience. Please give us a call on 03330 140141 and we will help you. Response date: 19th April 2023

A refreshing change.

Only recently opened an account, but had a question about it. Phone answered by Lisa, very helpful and answered my question straight away.. No press 1 - 10, etc, you are now in a queue..........., so yes a refreshing change Reviewed on: 12th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service very helpful! Response date: 13th April 2023

Lisa was lovely & helped me patiently with log in issues

I couldn’t get into my new account so l called family building society & lovely Lisa was so professional & helpful Couldn’t ask for better Thank you Lisa Reviewed on: 11th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review Peter, we're so pleased that you found Lisa professional and helpful! Response date: 12th April 2023

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Family Building Society: Savings reviews

29% decrease in 5 star reviews

80% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1151)

Easy Process

Keep introducing newer savings accounts

Very efficient

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Not a happy bunny!

A refreshing change.

Lisa was lovely & helped me patiently with log in issues

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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