Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1092 reviews)

View other Family Building Society products

4.54

Based on 1,092 reviews, last reviewed 19th Sep 2025

19% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Nicole Philcox was very helpful today pleasant and p... Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1092)

Instant good telephone advice

My phone call was answered instantly. Your adviser not only answered all my questions clearly but gave worthwhile advice on filling in the online application form. And, the interest rates were good. Reviewed on: 7th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear you had such a positive experience with us. Response date: 16th November 2022

Ok but awaiting Verification code.

Good overall. Rather concerning when opened and invested but not able to confirm amount invested as awaiting verification code. Reviewed on: 6th November 2022

Reply from Family Building Society Thanks for your review John. Regarding the verification code, this is an important security measure to protect customers details. It's sent out the next working day via email, and followed up with a letter if not reveived. Response date: 16th November 2022

Good rates and customer service

I was drawn to the Family BS with higher rates of interest, it was easy to start the account online, and I had quick and good service from the personnel when I had questions regards the account. Thanks Reviewed on: 4th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Robert. We are extremely pleased to hear that you find both our rates and customer service good. Response date: 9th November 2022

Nice to talk to a person

I was enquired about a savings account and Tom was very helpful at answering my questions. Reviewed on: 4th November 2022

Reply from Family Building Society Thank you for leaving us a review. We are pleased that Tom was able to help and answer your questions. Response date: 9th November 2022

Beyond contemptible.

Say they will return funds same day - Always take two days. Avoid unless prepared to endure dismal service and broken promises. Reviewed on: 25th October 2022

Reply from Family Building Society I’m sorry to learn that you are dissatisfied. If a withdrawal instruction is received by 3pm on a working day, we will process the payment the same day and the receiving bank will receive the funds no later than the end of the following working day. This is clearly set out in our terms and conditions and online. Response date: 16th November 2022

Easy to Use

I've had an ISA with the company for 8 years. The interest rate isn't always the highest, but it is in the mix. It is very easy to manage the account online and there have been no issues with the account. Reviewed on: 12th October 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Chris. We are very pleased to hear that you find us easy to use. Thank you for continuing to save with us. Response date: 14th October 2022

One of the absolute WORST building societies I have dealt with

The staff at family Building society appear to make it their ambition to make a simple matter as difficult as they can. A good reputation takes years to attain, a bad one seconds with a few click of a mouse. Reviewed on: 11th October 2022

Reply from Family Building Society We are very sorry to hear about your experience. So that we can investigate further please can you email the details to [email protected] with the header SMP review. Thank you. Response date: 14th October 2022

Easy set-up / Great service

Had money to invest after a previous fixed rate bond with another Building Society had matured. Their 2 Year Tracker Bond was a product of interest due to the recent regular increase in the base rate. It was easy to apply for and set up on-line. The next day I saw that a newer version of the product was offering a better rate of interest. Wrote hoping they could switch me as it was within the first 15 days. Received a call the next day and after the standard security questions they confirmed the money would be moved. Checked on-line and saw that they have actioned my request. Reviewed on: 22nd September 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Carl. We are so pleased to hear that we were able to accommodate your request and that you think our service is great. Response date: 23rd September 2022

Do not open a windfall bond

Despite quite substantial deposit. Never a winner. It’s a bit of a con pays lower interest on. Said of prize draw Reviewed on: 16th September 2022

Reply from Family Building Society We are sorry to hear that you haven’t been one of our lucky Windfall Bond winners so far. However, the Windfall Bond is made up of two elements: It offers security for your savings, paying a variable rate of interest linked to the Bank of England Bank Rate. Additionally, there is the possibility of winning one of our monthly cash prizes. This is roughly a 1 in 714 chance of winning a single draw, multiplied by 12 draws. Of course, this means that you’re significantly more likely not to win a prize than to win one, but there’s always a chance! If you decide the Windfall Bond is no longer for you, you can close your account by giving 35 days’ notice, via the secure messaging facility available within the Online Service, by phone or by writing to us. If you have any questions, please give our Savings Service team a call on 03330 140144. Thank you for saving with us. Response date: 21st September 2022

So straightforward to invest

Your website is so well-written and logical with no superfluous information or graphics or images or rubbish! It was easy to find my way around and everything I needed to know at each stage of the registration appeared almost magically as it was required. Reviewed on: 26th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Jane. We are so glad to hear that you were able to easily navigate our website. Response date: 27th July 2022

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Young Saver
from Metro Bank 4.89 from 392 reviews
Savings
from Bedford Credit Union 4.93 from 14 reviews
Savings
from London Capital Credit Union 4.78 from 822 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.91 from 544 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub