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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1154 reviews)

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4.55

Based on 1,154 reviews, last reviewed 11th Nov 2025

31% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Not a happy bunny!

I have a lot of money sitting in my Bank account with very small interest waiting for a verification code. I am considering cancelling this application and saving with another Company who is prepared to let me pay in immediately! Reviewed on: 18th April 2023

Reply from Family Building Society Thank you for leaving us a review. We're sorry you've experienced inconvenience. Please give us a call on 03330 140141 and we will help you. Response date: 19th April 2023

A refreshing change.

Only recently opened an account, but had a question about it. Phone answered by Lisa, very helpful and answered my question straight away.. No press 1 - 10, etc, you are now in a queue..........., so yes a refreshing change Reviewed on: 12th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service very helpful! Response date: 13th April 2023

Lisa was lovely & helped me patiently with log in issues

I couldn’t get into my new account so l called family building society & lovely Lisa was so professional & helpful Couldn’t ask for better Thank you Lisa Reviewed on: 11th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review Peter, we're so pleased that you found Lisa professional and helpful! Response date: 12th April 2023

Standards of service

I found the customer service team always courteous & helpful Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service team courteous and helpful! Response date: 12th April 2023

Instant access account, good interest, easy to open!

Really easy to open online, with a good interest rate & instant access. This was followed up with written confirmation & some answers to existing customers queries, they listen! Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased that you had found the opening process easy! Response date: 12th April 2023

Savings Account

Recently changed my account and this was very easy with the help I had from the Society Reviewed on: 5th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased the process very easy! Response date: 12th April 2023

For Mandy Bell

Mandy is a wonderful person to deal with not only in the extremely pleasant way in which she conducts herself, but also with her huge wealth of expertise enabling one to feel absolutely confident with her. Reviewed on: 4th April 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you had a wonderful experience with Mandy. Response date: 12th April 2023

Very helpful assistance

With the online ‘secure messaging’ facility they helped me with two recent investment switches. Also when there was a problem with an application form delayed in the post they rang me when it arrived and dealt with it straight away. Reviewed on: 31st March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review! We're pleased you found our assistance very helpful. Response date: 3rd April 2023

Different offering

Windfall bond is a cool idea, although takes some time to withdraw Reviewed on: 30th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, if you'd like some information on our withdrawal times please give our service team a call on: 0330 1410144. Response date: 31st March 2023

Very helpful assistant

Lady on the phone was very patient and the problem was sorted out very quickly Reviewed on: 27th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Bev. We're pleased to hear you found us very helpful. Response date: 28th March 2023

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