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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1098 reviews)

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4.54

Based on 1,098 reviews, last reviewed 23rd Sep 2025

20% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Excellent service and my problem was solved promptly... Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem ... Read more Reviewed on: 23rd September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1098)

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Slow to raise the savings interest rate

Quick to cut savings rates yet slow to raise them compared to others. Reviewed on: 11th May 2022

Reply from Family Building Society Thank you for your feedback. Decisions about interest rates are always difficult and our aim at the Family Building Society is that we continue to offer competitive rates. Our rates are set on a combination of factors, one of which is Bank of England Bank Rate. You may have seen in our Spring newsletter that the funding the Bank of England directed to all banks and building societies during the pandemic had the inevitable effect of pushing down retail savings rates. It is only recently that retail rates have moved significantly, and we adjusted our savings interest rates from 26 April in response to that. To find out more please visit our website or to discuss your options please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 17th May 2022

Cannot access online account

Tried with several browsers inc Chrome and Safari. Message showing is. online.familybuildingsociety.co.uk redirected you too many times. contact the provider. Except there is no email for FBS online issues so I guess wait for 2 hours on a phone call. Not impressed. Reviewed on: 13th April 2022

Reply from Family Building Society Hi Jet, we are sorry to hear that you are having issues trying to access your online account. Please call us on 03330 140144 if you are still having problems, and we will be happy to help. We are open today until 5.30pm and we will then be closed until Tuesday morning. Response date: 14th April 2022

Savings swop.

Polite and competent staff make life so much easier in these trying times. Reviewed on: 1st April 2022

Reply from Family Building Society Thank you for your review Harold. We are glad to hear that we were able to help. Response date: 4th April 2022

Windfall Bond

The online account opening was very straight forward as was making the deposit. I received confirmation in the post within a couple of days. Reviewed on: 1st April 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that opening an online account was straightforward. Response date: 4th April 2022

Very friendly help

Called FBS as I’d forgotten my username - very helpful customer assistant reminded me and waited whilst I attempted a login in case there was any problems with my password etc. Reviewed on: 31st March 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Chris. We're glad to hear that we were able to help. Response date: 1st April 2022

Excellent communications

Always dealt with efficiently and professionally Reviewed on: 10th March 2022

Reply from Family Building Society Thank you for taking the time to leave us such a positive review. We're so glad to hear that you find our communication excellent. Response date: 14th March 2022

Inspires confidence

Friendly but professional approach, which inspires confidence. Reviewed on: 5th March 2022

Reply from Family Building Society Thank you for taking the time to leave us such a lovely review. Response date: 7th March 2022

Previously I was able to open/operate accounts by phone/post. As a comparison I can do this with Shawbrook Bank who also have higher saving rates.

When I asked for a Windfall Bond application form to be sent to me when postal applications where still possible, no form arrived until I phoned again. This left me only one day to return the application before the cut off date, so I could not invest my 100k. Reviewed on: 23rd February 2022

Reply from Family Building Society We’re sorry to hear that you have had trouble opening a Windfall Bond. The Windfall Bond changed to an online only application from December 2020. If you wish to open a Windfall Bond, and need any assistance in doing this online, please don’t hesitate to contact our New Business Team on 03330 140141. We will be delighted to help you. Please note that each Windfall Bond is for £10,000.00, so to open more than one bond, multiple applications will need to be made. Response date: 2nd March 2022

Great Customer Service

I have been with National Counties/Family BS for several years. I have always found it very easy, quick, pleasant and helpful to talk to a person directly at the Society. The personal touch is very refreshing. Like most Societies, their interest rates are not always the best, but are usually hard to beat and always worth a look. Very good for instant access savings at the moment. Reviewed on: 23rd February 2022

Reply from Family Building Society Thank you for taking the time to leave us such a great review Ian. We are so pleased to hear that you have been with us for several years and that you find our customer service great. Response date: 28th February 2022

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