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Family Building Society: Savings reviews

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4.55
Based on 1,154 reviews, last reviewed 11th Nov 2025
37% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025
XX's avatar
XX

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
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Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Family Building Society Branch Review

5
Girls are always so friendly and helpful, so there is nothing I can think of to improve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
All was good. No change please. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Great staff. Service with a smile always. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Please continue to have a counter service. Your knowledgeable staff make all queries so much more easy to resolve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Request for savings info

4
Following info from HMRC I rang to ask for info forwarded to HMRC. I spoke to David who acceded to my request. He was very polite and helpful. Unfortunately the info I received (not from him) was not relevant. A second phone call resolved the matter. Reviewed on: 17th February 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for taking the time to leave a review, we're pleased to hear that David was helpful for you! Response date: 20th February 2023
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Family Building Society

Family Building Society Branch Review

5
Nothing to be improved - I much prefer to do in person even though I am not local. I don't like online only. Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I have dyscalculia and online banking is very difficult, so not reserving all favourable rates for online only would be very considerate (applies to all banks and building societies). Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Great customer experience and prompt replies to questions

4
I invested in a Family Building Society Windfall Bond. Have never heard of the company I did some research and still felt nervous! I am pleased to say I found all interactions prompt, efficient and professional. A mobile friendly webpage would be a useful improvement, that is a minor point. Reviewed on: 14th January 2023
Claire B's avatar
Claire B
Reply from Family Building Society Thank you for taking the time to leave us a review Claire. We are pleased to hear that you found our customer service and prompt replies to be great. We will also pass your feedback on to the relevant teams to consider any improvements going forward. Response date: 16th January 2023
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Family Building Society

great personal service

5
Staff answer the phones immediately, are friendly, patient and well informed. Products also. competetive. Only. critique , your inability to accept bank transfers have resulted in delay to completions . I think you should as a financial business review this situation. Reviewed on: 29th December 2022
Geoff Dowling's avatar
Geoff Dowling
Reply from Family Building Society Thank you for taking the time to leave us a review Geoff. We are so pleased to hear about your experience with us. We will pass on your comments regarding bank transfers to the relevant departments so that we can consider any improvements going forward. Response date: 6th January 2023
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Family Building Society

Windfall Bond

3
Bring the WFB back to sizeable investors. Nationwide ran a 12m draw much "fairer" than the FBS bond. Scrap the "Blank Tickets" & alot to your members ! (IF they intend to limit the numbers, then introduce eg. Holders with a minimum of say 2 or 3 to qualify. Another eg. Halifax investors criteria £5k minimum. Reviewed on: 16th December 2022
grcandam's avatar
grcandam
Reply from Family Building Society Thank you for taking the time to leave us your feedback. We will ensure that your feedback is passed on to the relevant teams. Response date: 29th December 2022
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Family Building Society

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