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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1098 reviews)

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4.54

Based on 1,098 reviews, last reviewed 23rd Sep 2025

20% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Excellent service and my problem was solved promptly... Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem ... Read more Reviewed on: 23rd September 2025

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1098)

A very friendly building society

They keep you informed all along the way. Reviewed on: 23rd February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Sandy. Response date: 5th May 2022

Straightforward.

Opened savings account easily and without hassle Reviewed on: 23rd February 2022

Reply from Family Building Society Thank you for your review. We are delighted to hear that you were able to easily open a savings account with us. Response date: 1st March 2022

ok Building Society

Deposit account ok for the short term but not as an investment. Admin service good Reviewed on: 12th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review, David. We're pleased to hear you find our admin service good. Response date: 1st March 2022

always helpful

each time on the phone very helpful and friendly Reviewed on: 3rd February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're glad that we were able to help! Response date: 4th February 2022

Difficult to remove savings

I emailed FBS yesterday to request closure of my Windfall Bond and transfer of funds to my bank current account. I received an email back saying it was necessary to complete an online request for someone to contact me by phone to action my request, which I did. This morning at 9.47 I received a call from FBS from an advisor whose role was to complete verification checks and then transfer me to another dept to action the request. This lady completed the checks and then attempted to transfer me to their savings team. This is where the problems started. I was waiting for about 20 minutes without the phone being answered. The lady who was trying to put me through couldn't have been more apologetic and after a further wait said she would personally walk up to the department and ask them to call me. It is now 10.50 and still no callback. She told me while we were trying to get through that they have launched 11 new savings products and over the last 2 weeks their lines have been incredibly busy as a result. It is a shame they don't seem to care as much about looking after existing customers as they do about talking to new ones. 10.52 and still no call back......... 11.30 I called FBS as still no reply. Tom was able to put me through to the savings team straight away to process my request. I appreciate they are busy but why call me at 9.47 if they are not going to ensure the savings dept can take the call? Surely they could have a dedicated team to look after their exisitng customers who colleagues are trying to put through? Reviewed on: 1st February 2022

Reply from Family Building Society We’re very sorry to hear about the issues you experienced in contacting us, and that we didn’t live up to our usual high standard of customer service on this occasion. I believe our savings team have been in contact with you and now closed your account. Should you need any further assistance please don’t hesitate to contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 7th February 2022

Best interest rate

The account was easy to set up and manage on line. The interest rate for an easy access savings account is the best around at the moment. Reviewed on: 29th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're pleased to hear that you are happy with our current interest rate. Response date: 31st January 2022

very impressive

I opened an account online and was pleased with the rate of interest. I encountered a problem when I tried to log-in to my new account as it would not accept my user number. It transpired it was my fault as I was entering a capital I as a one. The staff were very helpful, patient and pleasant and persevered until the error was identified. I must add that I am 84 so am really appreciative of their kindness. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so glad you had a good experience with us. Response date: 27th January 2022

Bond No 3.

Just renewed are bond again this is no 3. First time we drove to Epsom staff in Branch opposite M&S was very nice & helpful we sat at the tables & filled out the easy paper work. At 3 year when we renewed we again drove to Epsom & did the paper in branch & topped up the bond. This time starting year 5 we posted the renew paper work via R/M 1st class post sign for to be safe with another top up. I phoned to check something & the office staff are just friendly & helpful as in branch. They needed to check into my query & rang me with-in 15-20 mins. We have always found the F.B.S service out standing you would be hard pushed to get this level from the big fishes. Reviewed on: 25th January 2022

Reply from Family Building Society Thanks for taking the time to leave us a review. It's really good to know you had such a great experience with us. Response date: 27th January 2022

Not safe sending emails

Opening account was easy.Why do you send emails about payment made?These days,it is very dangerous to put information on emails. Reviewed on: 22nd January 2022

Reply from Family Building Society Thank you for your feedback John. We'll make sure your feedback is passed onto the relevant team so that we can look into this for you. Response date: 27th January 2022

not easy to register

Hi, I found or should I say couldn't find where to register for online access that easy. I searched in vain for some time before contacting your helpdesk by email. Only when going through your website again did I eventually find where to register. It would be much much more efficient if you had your register button next to the Log in button. Reviewed on: 16th January 2022

Reply from Family Building Society Hi Ronnie. Thank you for your feedback. We’re always looking at ways to improve our service and will ensure your comments are passed on to the relevant team so that they can consider introducing any improvements to our website and online service going forward. Response date: 25th January 2022

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