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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (812 reviews)

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4.54

Based on 812 reviews, last reviewed 28th May 2025

321% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

The personal touch comes to the rescue I opened an ISA but couldn’t fund it. I got a message that my identity couldn’t be verified, which made no sense to me as I already had an account an... Read more Reviewed on: 28th May 2025

Latest lowest rating:

1

Awful website to log in First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call p... Read more Reviewed on: 28th May 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (812)

Small, but perfectly formed, dynamic but espusing traditional values!

Work is done swiftly, staff are knowledgeable, the branch experience is very pleasant! Reviewed on: 2nd December 2018

Reply from Family Building Society Hi Roger, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Interesting Product

Windfall Bond is an interesting product. Everyone knows Premium Bonds. This is an interesting copy but with better odds of winning. Would recommend if anybody was interested, but never comes up in conversations. Reviewed on: 29th November 2018

Reply from Family Building Society Hi Alistair, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Taditional Values

I was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations! Reviewed on: 28th November 2018

Reply from Family Building Society Hi Louli, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Good range of products

Family Building Society communicate well without inundating you with emails. They have a good range of products and the interest rates are usually comparable with other companies. The windfall bonds I think are quite unique and although not high interest give you the chance of winning one of the prizes so while interest rates are low are worth a shot. Reviewed on: 28th November 2018

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Competitive rates, great service

I have a fixed rate savings product which has had competitive rates. I am pleased with the level of communication and service with FBS and their fairness in business. Reviewed on: 24th November 2018

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

A new way to buy savings bonds

Having been a holder of Premium Bonds for several years, I was very interested to see this alternative version offered by the Family Building Society. The odds of winning are better than HS&I Bonds, although the "jackpot" is less and you have to buy in minimum quantities of ten thousand pounds. The process of buying was simple, secure and straight forward. No wins yet, but I am playing a waiting game before I finally make my mind up about this product. Reviewed on: 6th November 2018

Reply from Family Building Society Hi Charlotte, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Credits Delay

It takes nearly 24 hours for Fast Payment transfers from a nominated bank account to the designate Family Building Society account, which in present day and time, is unduly slow. Theoretically, a saver loses out on a day's interest. Reviewed on: 1st November 2018

Reply from Family Building Society Hi, thanks for your review and feedback. We are aware that sometimes you may not see the Faster Payment on your account until 24 hours after it has been sent, but please be assured that there is no loss of interest due to this. We are currently making improvements to speed up the time that the Faster Payment shows on your account. If you have any further questions, please call our Family Service Team on 03330 140144. Response date: 8th November 2018

Astonishingly Incompetent

Introduced a new online system so we had to re-register for it. After jumping through all the hoops required to register, waited for a verification code to be sent by snail mail. When it arrived, the code was invalid. Found an email that Google had decided was spam, which admitted that they had send incorrect codes. You really couldn't make it up. Such an amateurish outfit. Oh, and despite the base rate going up 0.25% they are only passing on 0.09%. Time to move on. Reviewed on: 15th September 2018

Savings

My wife tried to open a savings account with payment from her Direct Debit cards (in branch), but that payment method was refused. Why? Paying by cheque seems to her to be rather out dated. Reviewed on: 19th August 2018

No fuss ISAs

I was fed up with banks changing the ISA rate after the initial year and giving derisory rates. It was such a fiddle to change the provider. The Family Building Society market tracker ISA gives a reasonable rate and saves constantly swapping around. You could get a slightly better rate if you are inclined to shop around, but there's not much in it. ( Disclosure: I also do some work for the FBS.) Reviewed on: 20th December 2017

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