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Family Building Society: Savings reviews

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4.54
Based on 1,101 reviews, last reviewed 25th Sep 2025
4% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

FBS-induced login problems.. After years of problem fee login, the May 25 change to online login procedures was very problematic - unclear instructions and unclear actions requir... Read more Reviewed on: 25th September 2025
Timothy C's avatar
Timothy C

Latest lowest rating:

2

It's like an old-fashioned 'museum of money' I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it see... Read more Reviewed on: 25th September 2025
Mark M's avatar
Mark M
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1101)

Bond No 3.

5
Just renewed are bond again this is no 3. First time we drove to Epsom staff in Branch opposite M&S was very nice & helpful we sat at the tables & filled out the easy paper work. At 3 year when we renewed we again drove to Epsom & did the paper in branch & topped up the bond. This time starting year 5 we posted the renew paper work via R/M 1st class post sign for to be safe with another top up. I phoned to check something & the office staff are just friendly & helpful as in branch. They needed to check into my query & rang me with-in 15-20 mins. We have always found the F.B.S service out standing you would be hard pushed to get this level from the big fishes. Reviewed on: 25th January 2022
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for taking the time to leave us a review. It's really good to know you had such a great experience with us. Response date: 27th January 2022
The Family Building Society Logo
Family Building Society

Not safe sending emails

3
Opening account was easy.Why do you send emails about payment made?These days,it is very dangerous to put information on emails. Reviewed on: 22nd January 2022
John Thomas's avatar
John Thomas
Reply from Family Building Society Thank you for your feedback John. We'll make sure your feedback is passed onto the relevant team so that we can look into this for you. Response date: 27th January 2022
The Family Building Society Logo
Family Building Society

not easy to register

2
Hi, I found or should I say couldn't find where to register for online access that easy. I searched in vain for some time before contacting your helpdesk by email. Only when going through your website again did I eventually find where to register. It would be much much more efficient if you had your register button next to the Log in button. Reviewed on: 16th January 2022
Ronnie's avatar
Ronnie
Reply from Family Building Society Hi Ronnie. Thank you for your feedback. We’re always looking at ways to improve our service and will ensure your comments are passed on to the relevant team so that they can consider introducing any improvements to our website and online service going forward. Response date: 25th January 2022
The Family Building Society Logo
Family Building Society

Family Building Society Review

4
Very Friendly and informative on the telephone, and no delay in answering the telephone !!Super Helpful in giving advice on the Online Application, and a speedy follow up with Postal Confirmation . Reviewed on: 26th November 2021
FR's avatar
FR

Family Building Society Review

5
I cannot rate the phone response highly enough ,whatever they are being paid it should be more,. What more can be said ..Do not let these young ladies go Reviewed on: 24th November 2021
FR's avatar
FR

Family Building Society Review

3
My password kept being rejected. It is not possible to see what you have written. We eventually worked out that caps-lock was on because of the type of user name being in capitals! Please allow users to view their passwords. Reviewed on: 22nd November 2021
FR's avatar
FR

Excellent company.

5
Has been pleasant and simple journey from start to present. Completely satisfied. Reviewed on: 15th November 2021
Mike Chaplin 's avatar
Mike Chaplin
Reply from Family Building Society Thank you for taking the time to leave us a review Mike. It's great to know you had such a good experience with us. Response date: 16th November 2021
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Family Building Society

Family Building Society Review

1
We have Premium Saver and Capital 90 accounts that prohibit further deposits which in turn prevent us from having our pensions paid into these accounts. This is daft as it deprives the Family Building Society of a steady inflow of funds and forces us to invest in another Building Society. Reviewed on: 15th November 2021
FR's avatar
FR

Family Building Society Review

5
I had spent a lot of time reviewing different savings accounts and reached out to several banks and building societies. I found The Family Building Society to be very helpful and gave prompt and continued responses to all questions raised. I was happy to open a savings account. Reviewed on: 5th November 2021
FR's avatar
FR

Family Building Society Review

5
Excellent rates matched only by first class online experience. Very easy to deal with - really efficient system Reviewed on: 4th November 2021
FR's avatar
FR

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