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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1102 reviews)

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4.54

Based on 1,102 reviews, last reviewed 26th Sep 2025

5% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Logging-in problems. My problem with logging in was dealt with promptly, patiently and efficiently. An acceptable wait for an answer. Reviewed on: 26th September 2025

Latest lowest rating:

2

It's like an old-fashioned 'museum of money' I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it see... Read more Reviewed on: 25th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1102)

Family Building Society Review

Excellent rates matched only by first class online experience. Very easy to deal with - really efficient system Reviewed on: 4th November 2021

Could help customers more

I had successive reductions in interest rates to my online saver account until it was only 0.2% p.a.. I later found out that Family Building Society has another account - Premium Saver - which gives 3x as much interest and is equally suitable for me. Why don't Family Building Society advise customers when there is a superior product available? Reviewed on: 30th October 2021

Reply from Family Building Society Thank you for taking to time to leave feedback - we’re always looking at ways to improve our service and will ensure your comments are passed on to the relevant team so that they can consider introducing any improvements to our customer communications going forward. We are sorry to hear you’re disappointed about not being informed of our new products. As a smaller Society it isn’t always practical for us to advise every member when a new product is released. We have to balance the money we hold for our savers against the money we lend on our mortgages and this affects the rates of interest and savings products we can offer. We are, of course, always happy to discuss our product range over the phone and all of our current products are also on our website, familybuildingsociety.co.uk Response date: 16th November 2021

Very Helpful Service

I received a call back with 10 minutes and the staff member that phoned me was very helpful in dealing with my enquiry. Thanks and I look forward to being a member of the Family Buildibg Society Reviewed on: 29th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Graham. We look forward to you joining us! Response date: 15th November 2021

Family Building Society Review

Excellent device and easy to use website. Great staff Reviewed on: 26th October 2021

Small but in the competition

After initially receiving a poor response to an enquiry I made the officer responding to my disappointment was excellent and my account is operating well. I put the initial 'hiccup' down to the fact the first agent did not read my enquiry before responding. These things happen. As to FBS in the marketplace, I am pleased at its competitive stance.and will continue to use it in the future Reviewed on: 26th October 2021

Reply from Family Building Society Thank you for your review, Frank! I'm glad we overcame the initial hiccup and that your account is operating well now. Response date: 27th October 2021

Great company

Had no problems since day one only been straight forward and nice people to deal with Reviewed on: 24th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review, Leslie! Response date: 26th October 2021

Great company

No Problems with this Building Socy Reviewed on: 24th October 2021

Reply from Family Building Society Thank you for your review, Leslie! We're glad to hear you had a great experience. Response date: 26th October 2021

Family Building Society Review

Very easy to open a new account and register for online banking as a new customer. Easy to make payment and receipt of payment in was quickly confirmed Reviewed on: 22nd October 2021

Family Building Society Review

I wanted to close an old account and open a new one with the balance. Done. A short, secure message was all it took. Reviewed on: 18th October 2021

Family Building Society Review

Thank you!! The best product out there! Reviewed on: 27th September 2021

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Family Building Society: Savings reviews

5% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1102)

Family Building Society Review

Could help customers more

Very Helpful Service

Family Building Society Review

Small but in the competition

Great company

Great company

Family Building Society Review

Family Building Society Review

Family Building Society Review

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