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Family Building Society: Savings reviews

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4.54
Based on 1,104 reviews, last reviewed 26th Sep 2025
6% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

a lady called lisa very kind and patient a lady called lisa very kind and patient Reviewed on: 26th September 2025
chris's avatar
chris

Latest lowest rating:

2

It's like an old-fashioned 'museum of money' I have had an inward ISA transfer rejected because Family Building Society can only receive payments by cheque, and not electronically. In 2025 it see... Read more Reviewed on: 25th September 2025
Mark M's avatar
Mark M
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1104)

Family Building Society Review

5
I wanted to close an old account and open a new one with the balance. Done. A short, secure message was all it took. Reviewed on: 18th October 2021
FR's avatar
FR

Family Building Society Review

5
Thank you!! The best product out there! Reviewed on: 27th September 2021
FR's avatar
FR

Family Building Society Review

4
do what they say on tin , different ways to contact them Reviewed on: 22nd September 2021
FR's avatar
FR

Family Building Society Review

5
Wanted to withdraw money urgently but didn't have registration code. Was given this immediately over the phone and was able to go ahead, unlike Skipton who have to send you a letter through the post which could take a few days, absolutely no good in an emergency. Reviewed on: 20th September 2021
FR's avatar
FR

Family Building Society Review

1
Good service but poor rates at the moment, I can get double the rate on my ISA Reviewed on: 15th September 2021
FR's avatar
FR

Poor Service opening Windfall Bond

2
Information was miskeyed by Family BS when I requested a joint Windfall Bond, which resulted in unnecessary correspondence and delay with my application. Reviewed on: 10th September 2021
Nigel Bishop's avatar
Nigel Bishop
Reply from Family Building Society We’re very sorry to hear about the issues you had in applying for a Windfall Bond and for the delays you experienced. Please let us know if we can do anything further to help. Response date: 10th September 2021
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Family Building Society

Family Building Society Review

3
Considering I only wanted to transfer 10k from a FBS ISA to an FBS Windfall Bond I thought the application process unnecessarily convoluted. Needed two phone calls to your office to get it completed, but we did get there in the end ! Reviewed on: 8th September 2021
FR's avatar
FR

Very impressed with the service received yesterday and today

5
The lady I spoke to yesterday and the gentleman today were most helpful and courtious . Call back was received within ten minutes of my original call . Excellent service. Far superior to other Building societies/ banks etc I had the misfortune to deal with . Reviewed on: 3rd September 2021
Roddy McAskill's avatar
Roddy McAskill
Reply from Family Building Society Thank you for for taking the time to leave us a review Roddy. It's great to know you experienced such great service with us, Response date: 10th September 2021
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Family Building Society

Family Building Society Review

5
Easy to follow instructions with a first class society Reviewed on: 1st September 2021
FR's avatar
FR

Poor service from an organisation living in the 19th century

1
Unable to provide electronic transfers between ISA providers. Only able to transfer by cheque - most decent organisations paying top intertest rates only accept electronic transfers. Reviewed on: 23rd August 2021
Peter's avatar
Peter
Reply from Family Building Society Dear Peter, Thank you for leaving feedback regarding our service. Family Building Society is not on the Electronic ISA Transfer Register. The majority of ISA providers accept transfers by cheque, so it is not usually an issue. However, it is something that is on our radar and that we may consider in the future. Kind regards Response date: 24th August 2021
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Family Building Society

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