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Family Building Society: Savings reviews

Name: Savings
Rating: 4.550918113085339168 (1356 reviews)

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4.55

Based on 1,356 reviews, last reviewed 22nd Jun 2026

21% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Exemplary customer service Easy to get hold of a real person on the phone, or by private message from my online account. All the people I have dealt with have been really helpf... Read more Reviewed on: 22nd June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1356)

Professional work ethic from the staff and with a go...

Professional work ethic from the staff and with a good range of savings accounts Reviewed on: 23rd March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional, with a good range of different accounts! Response date: 1st May 2024

paris was very clear and informative , helpfu...

paris was very clear and informative , helpfull on a problem i had , and patient as am bit rusty on my computer and was talked through the proceedings Reviewed on: 22nd March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Paris was clear and informative when helping you! Response date: 1st May 2024

Great customer service.

It was refreshing to make a call and not hear a recorded message of "We are currently receiving a high volume of calls at the moment" Very shortly after ringing I got to speak to someone (I think the ladies name was Sumaya - I hope I've spelt that correctly!) Anyway, the service was first class: thank you. Reviewed on: 21st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service was refreshing! Response date: 1st May 2024

So far so good.

So far so good. Identity not yet verified. Should have asked for third address in last three years, had been living there for 18 years then sold and went into rented property. Only bought my new home in December 2023 Reviewed on: 19th March 2024

Reply from Family Building Society Thank you for leaving us this review, we hope that your overall experience was smooth! Response date: 1st May 2024

service is'nt good

You take too long to get to talk about what I am 'phoning about. The last time I had 12 questions before I could start. Then today you've sent me by post a statement of this month's transactions. It co-incides with my notes, but why is'nt it TOTALLED? No total shown! Reviewed on: 19th March 2024

Reply from Family Building Society Dear Roger, Thank you for your comments. We are sorry to hear that you found our mandatory GDPR questions took too long. We implement these to ensure our customers are safe from fraudulent activity. Please feel free to contact our Family Service Team to query your monthly statement via telephone: 03330 140144 or you can request a callback during our open business hours via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family Building Society Response date: 1st May 2024

I have found the process of registering very unrelia...

I have found the process of registering very unreliable and am losing confidence that the Society will deal with my finances much better. Reviewed on: 19th March 2024

Reply from Family Building Society Dear Maximilian, Thank you for your comments. We are sorry to hear that you found the registration process frustrating. We are currently investing in new technology and infrastructure, and we are always looking at ways in which to improve our service to customers. However, we need specific IT solutions which take time and investment, and as a smaller society we have to weigh up the costs and benefits. We do have a dedicated Online Support Team, (03300 243406), who are always pleased to help with any online issues. Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family B Response date: 1st May 2024

Helpful, friendly customer service staff

Helpful, friendly customer service staff on the phone - even though I was opening an online account Reviewed on: 15th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was friendly! Response date: 1st May 2024

Isa queries

Guy was very helpful and patient as I had many questions regarding my Isa. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Guy was very helpful and patient for you! Response date: 1st May 2024

Guy Williams, talked me through logging in and made...

Guy Williams, talked me through logging in and made it a pleasant experience. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear that Guy gave you a pleasant experience! Response date: 1st May 2024

Excellent customer service

They were able to answer all my questions Reviewed on: 13th March 2024

Reply from Family Building Society Hi there, Thank you for your review regarding our excellent service! It seems you might have clicked the wrong rating here, are you able to amend this at all? Thank you Response date: 18th April 2024

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