Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.56
Based on 1,187 reviews, last reviewed 21st Dec 2025
56% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Delighted with a win with a windfall bond. Delighted with a win with a windfall bond. Reviewed on: 21st December 2025
Barbara Kite's avatar
Barbara Kite

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1187)

Excellent Service

5
Good products, good rates, excellent service, always a person who knows what's needed, and easy to contact with a human at the end of the phone. Reviewed on: 11th March 2023
Des Heathcote 's avatar
Des Heathcote
Reply from Family Building Society Thank you Des for taking the time to leave us a review, we appreciate your comments and we are pleased you found our service excellent. Response date: 13th March 2023
The Family Building Society Logo
Family Building Society

Being asked for verification code and not been given one.

3
The route to opening an account was convoluted and felt unnecessary, I have A/c No, User Name, Memorable word and Password, but not Verification Code. Help me find this please. Reviewed on: 10th March 2023
Alan Fish's avatar
Alan Fish
Reply from Family Building Society Thank you for taking the time to leave us a review. We're sorry to hear that you were unhappy with the process, please phone our dedicated Existing Savings customer team on 03330 140144 and we can assist you. Response date: 13th March 2023
The Family Building Society Logo
Family Building Society

RUBBISH

1
USELESS COULD NOT HELP AT ALL THROUGHOUT Reviewed on: 8th March 2023
HOWARD CORNWELL's avatar
HOWARD CORNWELL
Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. I understand you spoke with Nicole this morning, and she assisted you in completing what you required, we're pleased your issue has been resolved. Please don't hesitate to give us a call on 03330 140144 if you'd like assistance in the future. Response date: 9th March 2023
The Family Building Society Logo
Family Building Society

Family Building Society Branch Review

5
Girls are always so friendly and helpful, so there is nothing I can think of to improve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
All was good. No change please. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Great staff. Service with a smile always. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Please continue to have a counter service. Your knowledgeable staff make all queries so much more easy to resolve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Request for savings info

4
Following info from HMRC I rang to ask for info forwarded to HMRC. I spoke to David who acceded to my request. He was very polite and helpful. Unfortunately the info I received (not from him) was not relevant. A second phone call resolved the matter. Reviewed on: 17th February 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for taking the time to leave a review, we're pleased to hear that David was helpful for you! Response date: 20th February 2023
The Family Building Society Logo
Family Building Society

Family Building Society Branch Review

5
Nothing to be improved - I much prefer to do in person even though I am not local. I don't like online only. Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I have dyscalculia and online banking is very difficult, so not reserving all favourable rates for online only would be very considerate (applies to all banks and building societies). Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill