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Family Building Society: Savings reviews

Name: Savings
Rating: 4.550918113085339168 (1356 reviews)

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4.55

Based on 1,356 reviews, last reviewed 22nd Jun 2026

21% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Exemplary customer service Easy to get hold of a real person on the phone, or by private message from my online account. All the people I have dealt with have been really helpf... Read more Reviewed on: 22nd June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1356)

Telephone call with Ali.

Telephone call with Ali. Quick helpful response. Ali was competent, pleasant and good to deal with Reviewed on: 13th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Ali! Response date: 1st May 2024

Great rates and excellent customer service

Customer service has been excellent. Quick response to calls Reviewed on: 7th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our service and rates! Response date: 30th April 2024

Family Building Society Online Saver Issue 5

Excellent product, with interest rates kept high. Reviewed on: 4th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 5th March 2024

Excellent customer service by friendly and professio...

Excellent customer service by friendly and professional staff and given clear explanations and help. Reviewed on: 1st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was excellent! Response date: 5th March 2024

It's a Win-Win

The politeness and efficiency of Ali who called me with the great news. Am very impressed with the Family Building Society. Not only are the savings rates competitive, I have the opportunity to win a tidy sum in the monthly draw. Reviewed on: 28th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Ali was polite and efficient for you! Response date: 5th March 2024

Competitive interest rate, easy to use website, effi...

Competitive interest rate, easy to use website, efficient service Reviewed on: 23rd February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 28th February 2024

Opened a savings account,had the best customer servi...

Opened a savings account,had the best customer service I have had for years. Advisor helpful-not pushy- explained clearly without rushing. Reviewed on: 16th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was helpful! Response date: 28th February 2024

A fast response to my enquiries, which were answered...

A fast response to my enquiries, which were answered comprehensively. The ability to get through on a phone line without stepping into a maze of menu options was quite delightful. You could call it almost a VIP experience.. Reviewed on: 15th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you received a fast response to answer your query! Response date: 22nd February 2024

I received excellent help from Paris today.

I received excellent help from Paris today. She was knowledgeable and efficient Reviewed on: 14th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Paris was an excellent help! Response date: 22nd February 2024

Very helpful customer service

I phones to ask advice on how to transfer my savings into an ISA. The kind lady helped me to achieve this aim with the minimum of fuss. Reviewed on: 14th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service very helpful! Response date: 22nd February 2024

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