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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1106 reviews)

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4.54

Based on 1,106 reviews, last reviewed 27th Sep 2025

7% increase in 5 star reviews

in the past 90 days

88% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Just setting up an account. Just setting up an account. Seems straight forward and fair rates Reviewed on: 27th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1106)

Family Building Society Review

Easy to follow instructions with a first class society Reviewed on: 1st September 2021

Poor service from an organisation living in the 19th century

Unable to provide electronic transfers between ISA providers. Only able to transfer by cheque - most decent organisations paying top intertest rates only accept electronic transfers. Reviewed on: 23rd August 2021

Reply from Family Building Society Dear Peter, Thank you for leaving feedback regarding our service. Family Building Society is not on the Electronic ISA Transfer Register. The majority of ISA providers accept transfers by cheque, so it is not usually an issue. However, it is something that is on our radar and that we may consider in the future. Kind regards Response date: 24th August 2021

Family Building Society Review

Changing my nominated bank account was a difficult and unnecessary complicated process Reviewed on: 13th August 2021

Excellent telephone welcome

Linda Franklin made me feel as though I was the only person to ring the society that day. It was a unique telephone conversation. She was very helpful, interested and sympathptic. And I was a stranger. It makes me want to join the society so much. Thank you. Reviewed on: 4th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a positive experience with us. Response date: 6th August 2021

Family Building Society Review

So kind and patient. Above and beyond. Reviewed on: 3rd August 2021

Family Building Society Review

By email, I asked specific details about ISA transfers involving non compatible transfer time limits. The response, by email, was back in an hour. Reviewed on: 13th July 2021

Worst banking experience I have ever had

The online service is clunky. Support is only available during working hours. I am trying to transfer funds to another ISA and I am being made to jump through a number of hurdles that seem to change every time I do them. There was never this many hurdles in place when I was depositing my money into the account. Would not recommend this account to anyone Reviewed on: 7th July 2021

Reply from Family Building Society We’re very sorry to hear about the issues you’ve experienced with our Online Service. I believe we’ve now received the information required and have been able to close your account. However, if you do need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thank you Response date: 19th July 2021

Family Building Society Review

This Society is highly organised and very friendly when you call them------------top class Reviewed on: 3rd July 2021

Difficulty Closing Savings Account on Maturity

Call Back Service Not as stated. 1st call over a week later when told too & account will now be closed could only say "have a good day" A 2nd call back was a week after that, a joke. Closure papers signed as requested but rejected twice on technicality. Needed to go personally to the branch. I had banked with them since National County Days. Standards very much poorer now. Reviewed on: 2nd July 2021

Reply from Family Building Society I’m very sorry to hear about the issues you’ve experienced on closing your account. I believe you’ve now spoken to our New Business Team and as soon as we receive your documents we can close the account for you. If you need any further help, please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thanks Response date: 6th July 2021

Windfall Bond - Winner

Just been notified by Family Building Society that we have won £1000 in the prize draw. We have never been fortunate to win a prize in the past so this has made us really exciited. Thank you Family Building Society for promoting an excellent product. Reviewed on: 21st May 2021

Reply from Family Building Society Congratulations on your win! Response date: 25th May 2021

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Family Building Society: Savings reviews

7% increase in 5 star reviews

88% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1106)

Family Building Society Review

Poor service from an organisation living in the 19th century

Family Building Society Review

Excellent telephone welcome

Family Building Society Review

Family Building Society Review

Worst banking experience I have ever had

Family Building Society Review

Difficulty Closing Savings Account on Maturity

Windfall Bond - Winner

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