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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,249 reviews, last reviewed 5th Mar 2026
24% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026
Vanessa 's avatar
Vanessa

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1249)

Good savings account

4
Decent interest rates and customer service seems satisfactory Reviewed on: 2nd June 2023
gwen's avatar
gwen
Reply from Family Building Society Thank you for taking the time to leave us this review Gwen. Response date: 2nd June 2023
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Family Building Society

Very poor facilities and website

1
The website is a complete mess . You have to navigate endlesy to find how to withdraw from your own account. and then it leads nowhere . Reviewed on: 1st June 2023
Jon's avatar
Jon
Reply from Family Building Society Dear Jon Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. If you are having issues with the website please phone our Family Service Team on 03330 140144. Response date: 2nd June 2023
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Family Building Society

Excellent Customer Service

5
The Family Building Society responds immediately to any secure message I send regarding my savings. Reviewed on: 25th May 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you found our customer service was excellent! Response date: 26th May 2023
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Family Building Society

Applying For A New ISA

5
Despite being a Saver for many years, I could not, online, choose and apply for a 2003/4 new ISA. When on my account and selecting new ISA, it would only offer me one option ???. However, called the help line and delighted with immediate reply and help with advice to resolve. Many Thanks, you have a continued delighted Customer. Reviewed on: 22nd May 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that your query was resolved quickly! Response date: 23rd May 2023
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Family Building Society

Good service

4
Easy to open a new savings account online. Received the good standard of customer service that you would expect from a small mutual society. My only criticism would be the delay between opening online and awaiting for the i.d. checks to be completed before depositing. I understand the requirement for checks but there could have been better communication here to give clarity of when the initial deposit could be made. Reviewed on: 12th May 2023
judi platt's avatar
judi platt
Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service of good standard, and we take all your comments on board. Response date: 16th May 2023
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Family Building Society

Family Building Society Branch Review

5
Very helpful and courteous. Would be helpful to have a provate room for when discussing financial affairs. Reviewed on: 9th May 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Excellent service. Advice freely given. Reviewed on: 9th May 2023
Verified Member's avatar
Verified Member

Online access needs improvement

3
Why can other banks & BS's give straightforward access once you have signed up once ? Reviewed on: 5th May 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for your feedback, if you need some help on this please call 03330 140144 or request a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 19th May 2023
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Family Building Society

QUICK RESPONSES

4
I would have given 10 stars if I could do more on line. Cannot transfer internally between ISA's? Reviewed on: 5th May 2023
RICHARD GAY's avatar
RICHARD GAY
Reply from Family Building Society Dear Richard Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. Thank you for saving with us. Kind regards Response date: 19th May 2023
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Family Building Society

Good Company, website could be better

4
Great company and great customer service. The only thing I would say is that the website is not very mobile friendly. I used the website on my phone and alot of the operations/buttons and messaging service I could not view. Reviewed on: 4th May 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review, we take all feedback on board. We're pleased you found our customer service great! Response date: 5th May 2023
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Family Building Society

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