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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1303 reviews)

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4.54

Based on 1,303 reviews, last reviewed 27th Apr 2026

9% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble accessing my accounts online I was having trouble accessing my accounts online and spoke to Phoebe in customer support who was extremely helpful and patient as I lost internet acc... Read more Reviewed on: 27th April 2026

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1303)

Family Building Society Branch Review

Excellent, but could do with a coffee machine. Reviewed on: 25th September 2023

Family Building Society Branch Review

First class attention, perfect in every respect. Reviewed on: 25th September 2023

User friendly, contact with humans.

It is so refreshing and a huge relief to have accessible human communication. For a telephone call or other contact to be responded to promptly by an efficient, friendly person is a pleasant experience, in contrast to the stressful situations we are often subjected to. I feel confident in investing my savings with what I feel is an ethical and genuine organisation. Thank you. Reviewed on: 22nd September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're very pleased to hear that you had a pleasant experience with us! Response date: 25th September 2023

Excellent Service

I phoned Family Building Society today, late afternoon, and got through straightaway and was answered by Mia who was really helpful and answered my query so that I am now aware of the procedure. She was really helpful, cheerful and polite so top star ratings are well deserved. Reviewed on: 21st September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service excellent! Response date: 25th September 2023

Fantastic attention to detail from Mia!

Thank you for your attention to detail Mia, put my mind at ease and provided all the information that I needed! Happy belated birthday! Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 25th September 2023

"The Helpful Building Soc."

The FBS have been really helpful, both today on the phone with Lia but also the information they provide on their website for family's mortgages goes beyond what other Building Society's provide. Very helpful. Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service helpful! Response date: 25th September 2023

Lovely lady unlocked my account

Locked myself out of my account, A very amiable lady talked me through security and unlock the account. Somehow I felt happier after talking with her. Good job Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that you found our service helped solve your query! Response date: 25th September 2023

Savings transfer

I had trouble transferring money into a new savings Account but with the help of Mia the problem was quickly resolved Reviewed on: 13th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly. Response date: 14th September 2023

easy to use instant access and currently good interest rate

The staff are really helpful and the online account is easy to use. You just need to check the interest rate (currently a whopping 5.1% and so ahead of the rest) and remember that you can only withdraw up to £25,000 a day (if you have more to save) - but for an instant access account it's unusual. Reviewed on: 12th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our account easy to use. Response date: 12th September 2023

Gillian Collard answered my query quickly and professionally and put my mind at rest that everything was OK

I couldn't access my online banking to check whether a large transfer had arrived safely. Gillian was able to explain what I had done wrong and assured me that all would be well which it is now. Gillian was very easy to talk too and very professional. Thank you for a great service, Karen Dowson Reviewed on: 11th September 2023

Reply from Family Building Society Thank you or taking the time to leave us a review, it's great to hear how your query was answered quickly and professionally! Response date: 13th September 2023

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Family Building Society: Savings reviews

9% increase in 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1303)

Family Building Society Branch Review

Family Building Society Branch Review

User friendly, contact with humans.

Excellent Service

Fantastic attention to detail from Mia!

"The Helpful Building Soc."

Lovely lady unlocked my account

Savings transfer

easy to use instant access and currently good interest rate

Gillian Collard answered my query quickly and professionally and put my mind at rest that everything was OK

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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