Write a review

TSB: Cash Account reviews

Name: Cash Account
Rating: 3.73 (89 reviews)

View other TSB products

3.94

Based on 89 reviews, last reviewed 22nd Apr 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

15%

20%

Latest highest rating:

5

Great bank and service over all. Great bank and service over all. Made me feel really supportive and ultimately a respected customer. Reviewed on: 22nd April 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Read all reviews See your review

About this product

The TSB Cash Account is a basic bank account designed to help you manage your money. It’s available if you don’t have a UK bank account and don’t qualify for any other TSB current accounts. There’s no charge for opening or maintaining the account. Cash Account holders can access the TSB mobile banking app to manage their finances.

Have you found it difficult to qualify for a current account? Perhaps the TSB Cash Account could be right for you. Find out what existing customers have to say by reading our TSB Cash Account reviews.

Learn what you can expect from the application process for the TSB Cash Account. Find out why customers chose this account and how long they’ve had it. Read about genuine experiences with the customer service team to learn how TSB values its customers. Learn more about the features of the mobile banking app and whether customers say it’s helped them manage their finances. Make an informed decision about your new account by reading our TSB Cash Account reviews.

If you have a TSB Cash Account, share your experience with others by leaving a review. Tell us why you chose this account. Have you been satisfied so far? What are the main benefits of the account? Is there anything that you feel could be improved? If you use the mobile banking app, which features are the most useful to you? Would you recommend the Cash Account to your family and friends? Write an honest TSB Cash Account review today. Together, we can help people like you make better financial decisions.

TSB Cash Account reviews (89)

Review of the TSB, Cash Account:

Easy to use bank account

Super bank to be with, Easy to use and fantastic friendly customer service Fees can be quite high but the team is really good at refunding some fees Super straight forward internet banking and easy to make payments or standing orders Reviewed on: 19th February 2016

Tsb customer service

Tsb is good ideally but it doesn't really differ and stand out . However whenever you call the bank , the people help and listen to you. Reviewed on: 9th April 2023

tsb

super service and branch availabilty Reviewed on: 9th April 2023

Satisfied customer

Exceptional reliability of services Reviewed on: 6th April 2023

Good

Good service goods app. Easy to use and access happy with products offered Reviewed on: 5th April 2023

Good for newcomers

Easier to work with than many banks. Unlike many, welcomes first-time account holders and folks new to the UK. Reviewed on: 5th April 2023

slow web site

the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Difficulty getting online

I had issues accessing my online phone and app, as I had replaced my phone. At first I was ignored- nobody helped. The branch was close to closing for the day. I left the branch, and returned mid afternoon three days later. The person who had ignored my request for help, was not there. Instead I found someone who helped me every step of the way to get back online again. Once online, the member of staff also helped me to also set up the app! Every function was checked and worked. I really appreciated the face to face help, rather than a phone call/online instructions. I felt much happier. I nearly changed banks! Reviewed on: 9th March 2023

Terrible

Closed my account with no warning Reviewed on: 9th March 2023

Reliable

Fast friendly and reliable staff Reviewed on: 8th February 2023

Good choice

I use Tsb in the last 2 years, and i do not regret Reviewed on: 14th January 2023

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Account
from NatWest 4.43 from 88 reviews
Reward Account
from NatWest 4.77 from 947 reviews
Student Additions Account
from Barclays 4.49 from 92 reviews

There's still more to see!

TSB has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub