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TSB: Cash account reviews

Name: Cash account
Rating: 3.79 (98 reviews)

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3.78

Based on 98 reviews, last reviewed 17th Apr 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

13%

19%

Latest highest rating:

5

Always there rarely go down on line. Always there rarely go down on line. Feels secure plus still have a couple of branches in Cornwall. Reviewed on: 17th April 2026

Latest lowest rating:

2

Fast disappearing TSB are fast disappearing from the high street so are unable to process simple accounts effectively. Reviewed on: 16th April 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (98)

Lost my money

System is rubbish, staff not able to use. Designed by a chimp and delivered by bigger chimps Reviewed on: 8th November 2018

Excellentvservicec

Always friendly and helpful very clean bank not really enough of them in local communities Reviewed on: 8th November 2018

Customer service above and beyond

I'm writing to inform you of the incredibly high standard of customer service at TSB, Carmarthen. Staff are extremely friendly, helpful, hard-working and patient. The access and delivery is both effective and efficient. I'd highly recommend using TSB which is why I've given a 5 star rating. Thank in reading, Paul Jenkins Reviewed on: 6th November 2018

best bank around

Good service. Sends you a text when about to be overdrawn. No charges if paid by 2.30pm Reviewed on: 6th November 2018

Good for everyday banking

Very easy online banking service Reviewed on: 10th April 2018

Perfect Personal Account

Always friendly and helpful client services . Free account and great interest rate. Reviewed on: 11th February 2018

fab bank to have an account with

fab customer service my enquiries have always been dealt with in a quick and pleasant manor Reviewed on: 9th February 2018

Life long security

I've been with TSB now for almost 10 years . I have never needed to explore my options as this company gives me all I need and offers over my expectations. I have just opened an account for my 16 year old daughter . The customer service was excellent I can not fault them. Reviewed on: 14th November 2017

Great bank

Good switch rewards, great staff Reviewed on: 8th November 2017

Look after you

Ihavehaf nothing but a good experience with tsb they send reminders so you don't go over budget. And the staff are amazing Reviewed on: 8th November 2017

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