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TSB: Cash account reviews

Name: Cash account
Rating: 3.9 (98 reviews)

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3.90

Based on 98 reviews, last reviewed 17th Apr 2026

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

13%

19%

Latest highest rating:

5

Always there rarely go down on line. Always there rarely go down on line. Feels secure plus still have a couple of branches in Cornwall. Reviewed on: 17th April 2026

Latest lowest rating:

2

Fast disappearing TSB are fast disappearing from the high street so are unable to process simple accounts effectively. Reviewed on: 16th April 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (98)

Rubbish account

Very limited account no overdraft no benefits off the account no contactesless payment available Reviewed on: 6th November 2017

friendly and hardworking staff, quick service and easy to access

The staff at Carmarthen are very helpful and friendly and try to carry out the certain task as quickly as possible Reviewed on: 5th July 2017

easy and fair

25 plus years as a customer and never had a problem that wasn't sorted quickly and professionally Reviewed on: 11th June 2017

Very likely..

I can not login with e-mail address .. i do not know why .. now it was ok i changed the password i introduced the code and i do not allow it i do not know why Reviewed on: 3rd June 2017

long term customer

been with tsb since i was 12 and would never change banks. i have had current accounts, credit cards and loans with them and they are always very helpful in managing my money correctly for me Reviewed on: 30th May 2017

Great and easy to use

Been with tsb 20+ years treated me well Reviewed on: 1st May 2017

TSB Revoew

It is good enough for me, I really like their app, it is very helpful and effective Reviewed on: 3rd March 2017

Great account, quick and easy to use

Lovely bank, staff are friendly and online banking is easy to use. Reviewed on: 31st January 2017

ok but nothing special

keep you on the line in a que for over 15 mins then hung upwhen i got down to number 1 Reviewed on: 18th December 2016

speedy service, helpful and friendly staff

The staff are polite and helpful, the service I receive is quick, I am offered tea and coffee (not every bank branch does this) and I am sent updates and a statement regularly without having to ask. Excellent customer service Reviewed on: 20th June 2016

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