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TSB: Cash Account reviews

Name: Cash Account
Rating: 3.7 (86 reviews)

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3.87

Based on 86 reviews, last reviewed 2nd Apr 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

14%

21%

Latest highest rating:

5

really appreciate the mobile cheque deposit facility Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and aut... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash Account is a basic bank account designed to help you manage your money. It’s available if you don’t have a UK bank account and don’t qualify for any other TSB current accounts. There’s no charge for opening or maintaining the account. Cash Account holders can access the TSB mobile banking app to manage their finances.

Have you found it difficult to qualify for a current account? Perhaps the TSB Cash Account could be right for you. Find out what existing customers have to say by reading our TSB Cash Account reviews.

Learn what you can expect from the application process for the TSB Cash Account. Find out why customers chose this account and how long they’ve had it. Read about genuine experiences with the customer service team to learn how TSB values its customers. Learn more about the features of the mobile banking app and whether customers say it’s helped them manage their finances. Make an informed decision about your new account by reading our TSB Cash Account reviews.

If you have a TSB Cash Account, share your experience with others by leaving a review. Tell us why you chose this account. Have you been satisfied so far? What are the main benefits of the account? Is there anything that you feel could be improved? If you use the mobile banking app, which features are the most useful to you? Would you recommend the Cash Account to your family and friends? Write an honest TSB Cash Account review today. Together, we can help people like you make better financial decisions.

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TSB Cash Account reviews (86)

Easy to open and great customer service!

I opened a standard TSB cash account for bills and shopping to my money could be seperated from my standard, everyday funds. It was easy to open the TSB cash account online and it is very easy to pay in and withdraw from the account also. The account can also be made into a joint account should me and my partner wish to do this in the future! All in all a very good, simple account! Reviewed on: 25th August 2015

Going round in circles

I use this bank every day and I had a problem with a direct debit once and I got no help whatsoever Reviewed on: 9th August 2015

Helpful Friendly staff

Ive had a few problems with my cash account but TSB have been a great help. Offering me an unauthorised overdraft for me to pay back monthly. This did however cause a slight problem money wise but once I got used to it i was fine with it and I enjoy having that little bit of extra security on my account. I wont be moving to a new bank any time soon as TSB have been helpful and i doubt i'd get that elsewhere with other high street banks SINCE THIS REVIEW I HAVE HAD NOTJING BUT PROBLEMS Reviewed on: 28th April 2015

Stable, relatively secure and friendly

On daily working the tsb cash account allows you to access money anywhere at anytime, with in branch staff that are helpful, friendly and supportive. While a csh account doesnt have any major bonuses, it makes up for it with a lack of bad things to say. Internet, mobile or in branch banking is simple and user friendly. Reviewed on: 24th April 2015

Appalling

absolute disgrace of a bank, rude, no customer services skills, and unlawfully hold your money without reason!' Worse bank! Ever Reviewed on: 6th January 2015

When I tell people about my experience with this bank they are appalled.

It is well known the this bank's customer service is dire. The process to get to a talk to someone is lengthy and by the time you get there, chances are they can't help you for one reason or another. The most recent hiccup (to put it lightly) they cancelled my cards without telling me so I had no idea what was happening when my card was declined then swallowed by an ATM. They sent me new ones that never arrived so for about 2 weeks I could only get cash out from in bank. Once I did order new ones only one arrived (the ATM one) so I waited. Then called and was told I have been denied authorisation (once again no one told me), when I asked why, no one knew. I have a regular job with a regular income and have a good amount of savings, there is absolutely no reason why I would be denied. I have also been unable to use my PIN and therefore debit card for about a year because they are unable to get one to me. The whole process has been a nightmare. Santander here I come! Reviewed on: 3rd November 2014

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