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TSB: Cash account reviews

Name: Cash account
Rating: 3.76 (91 reviews)

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3.95

Based on 91 reviews, last reviewed 14th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (91)

WORST BANK IN THE WORLD

My whole experence of this bank is bad, total lack of care to elderly customers and so unprofessional, they are a digrac with outdated systems and both customer care in branch and online is non excistent,No wonder they are all closing the sooner the better Reviewed on: 2nd April 2021

Great

Great service love the app friendly staff Reviewed on: 19th March 2021

Very Friendly Bank

Love account will be better when contactless cards are introduced but everything else i love and customer care is very friendly Reviewed on: 13th March 2021

TSB texts

TSB will send you texts showing you balance and more helpful send you texts when you are near your overdrawn balance. Reviewed on: 17th February 2021

good customer service

always helpful and quick to rectofy any problems Reviewed on: 17th July 2020

Simple lovely bank to deal with

TSB are one of the friendliest banks I have ever dealt with Reviewed on: 22nd May 2020

Helpful staff and text service

Sends texts regarding account and overdrafts, no need to check account Reviewed on: 9th February 2020

tsb my comment

Fine but shortage of staff dealing with customers and website laboriously slow at times Reviewed on: 9th February 2020

Amazing

Always have used the tsb bank and it’s good and easy to use financially yes yes yes Reviewed on: 26th January 2020

Nice to have

It's my monthly payment for bills and government taxes Reviewed on: 24th January 2020

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