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TSB: Cash account reviews

Name: Cash account
Rating: 3.78 (98 reviews)

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3.78

Based on 98 reviews, last reviewed 17th Apr 2026

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

13%

19%

Latest highest rating:

5

Always there rarely go down on line. Always there rarely go down on line. Feels secure plus still have a couple of branches in Cornwall. Reviewed on: 17th April 2026

Latest lowest rating:

2

Fast disappearing TSB are fast disappearing from the high street so are unable to process simple accounts effectively. Reviewed on: 16th April 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (98)

Disastrous internet banking

Repeated ouages of their internet banking portal. Today I cannot even rasie their main website - never mind login to my account Reviewed on: 2nd October 2021

Shite

Safe & Secure the say online banking your treated the same with a debit card as you are with a credit card so don;t worry they say I purchaced something from america off ( Ordered Gifts ) but the did no excist the where useing someone elses page anyway that was 23/4/21 told TSB on the 8/5/21 about the reviews about them and other customers not getting anything after a year not even reply to emails Tsb said dont worry your covered but here we are 1/8/21 and nothing they said it was there fault they never answered my debit dispute form, but your out of time now I said I was closeing all my accounts and they said please yourself thats up to entirely up to you Reviewed on: 1st August 2021

Termination of a phone call

I contacted TSB about why my card got declined on one of my transactions so they put me through the fraud department and shortly after they terminated the call for some odd reason Reviewed on: 15th June 2021

Don't bank with TSB

After changing from a joint account yo a sole person account, my esavings and ISA never merged with the new current account. The result being I could not transfer monies from any of the accounts. I tried to get help with this for three months. I couldn't get anybody to help me at all. The last time I called I got told over the phone by a member of staff that i didn't have an ISA or a savings account with TSB. I gave them my account details and they said again and not in a polite way that I didn't have these accounts and put me through yo the fraud department as they wouldn't believe me. This was the last straw and I have now left this bank. You can never get onto the mobile app or intenet banking nking either. Do not use this bank. Reviewed on: 6th June 2021

web site always down ?

cannot login yet again - we are having technical issues. I'm only logging in to move money out and close the account. Take my advice - do likewise, this lot are a shower. Reviewed on: 1st June 2021

Great mobile app

I find that using the app on my phone is a doddle. Within moments I can check my account, and pending payments are visible as well (something that is missing with our other bank). I particularly love my savings pots which make saving so much easier. Instant access to the money in them encourages me to transfer money to them without any qualms, knowing that if needs be I can easily transfer money to my current account. Reviewed on: 15th May 2021

Excellent

Love account will be better when they issue contactless cards but bank is very friendly helpful and love it Reviewed on: 14th April 2021

WORST BANK IN THE WORLD

My whole experence of this bank is bad, total lack of care to elderly customers and so unprofessional, they are a digrac with outdated systems and both customer care in branch and online is non excistent,No wonder they are all closing the sooner the better Reviewed on: 2nd April 2021

Great

Great service love the app friendly staff Reviewed on: 19th March 2021

Very Friendly Bank

Love account will be better when contactless cards are introduced but everything else i love and customer care is very friendly Reviewed on: 13th March 2021

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