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TSB: Cash account reviews

Name: Cash account
Rating: 3.78 (98 reviews)

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3.78

Based on 98 reviews, last reviewed 17th Apr 2026

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

13%

19%

Latest highest rating:

5

Always there rarely go down on line. Always there rarely go down on line. Feels secure plus still have a couple of branches in Cornwall. Reviewed on: 17th April 2026

Latest lowest rating:

2

Fast disappearing TSB are fast disappearing from the high street so are unable to process simple accounts effectively. Reviewed on: 16th April 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (98)

tsb

super service and branch availabilty Reviewed on: 9th April 2023

Satisfied customer

Exceptional reliability of services Reviewed on: 6th April 2023

Good

Good service goods app. Easy to use and access happy with products offered Reviewed on: 5th April 2023

Good for newcomers

Easier to work with than many banks. Unlike many, welcomes first-time account holders and folks new to the UK. Reviewed on: 5th April 2023

slow web site

the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Difficulty getting online

I had issues accessing my online phone and app, as I had replaced my phone. At first I was ignored- nobody helped. The branch was close to closing for the day. I left the branch, and returned mid afternoon three days later. The person who had ignored my request for help, was not there. Instead I found someone who helped me every step of the way to get back online again. Once online, the member of staff also helped me to also set up the app! Every function was checked and worked. I really appreciated the face to face help, rather than a phone call/online instructions. I felt much happier. I nearly changed banks! Reviewed on: 9th March 2023

Terrible

Closed my account with no warning Reviewed on: 9th March 2023

Reliable

Fast friendly and reliable staff Reviewed on: 8th February 2023

Good choice

I use Tsb in the last 2 years, and i do not regret Reviewed on: 14th January 2023

Make complaints they make you wait long time

Well I made complaints about how bank app is always down and I was working away so had come all way back Coventry from London to sort it been two months now still waiting for not bank with tsb your get old before there deal with it Reviewed on: 16th August 2022

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