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TSB: Cash account reviews

Name: Cash account
Rating: 3.68 (100 reviews)

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3.68

Based on 100 reviews, last reviewed 28th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

13%

20%

Latest highest rating:

5

Mobile cheque deposit - every bank should offer this Still fairly new to TSB but impressed so far. The mobile cheque deposit feature is brilliant -I'm baffled that some banks still haven't implemented it... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

. Blocked card three times in one week! Insane Do not open an account with this bank. My card has been blocked three times this week!!! After making the payments, confirming my magic number, appro... Read more Reviewed on: 28th June 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (100)

Brilliant staff

Always there to help Lovley staff On hand to help with anything Reviewed on: 29th June 2023

Tsb customer service

Tsb is good ideally but it doesn't really differ and stand out . However whenever you call the bank , the people help and listen to you. Reviewed on: 9th April 2023

tsb

super service and branch availabilty Reviewed on: 9th April 2023

Satisfied customer

Exceptional reliability of services Reviewed on: 6th April 2023

Good

Good service goods app. Easy to use and access happy with products offered Reviewed on: 5th April 2023

Good for newcomers

Easier to work with than many banks. Unlike many, welcomes first-time account holders and folks new to the UK. Reviewed on: 5th April 2023

slow web site

the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

Difficulty getting online

I had issues accessing my online phone and app, as I had replaced my phone. At first I was ignored- nobody helped. The branch was close to closing for the day. I left the branch, and returned mid afternoon three days later. The person who had ignored my request for help, was not there. Instead I found someone who helped me every step of the way to get back online again. Once online, the member of staff also helped me to also set up the app! Every function was checked and worked. I really appreciated the face to face help, rather than a phone call/online instructions. I felt much happier. I nearly changed banks! Reviewed on: 9th March 2023

Terrible

Closed my account with no warning Reviewed on: 9th March 2023

Reliable

Fast friendly and reliable staff Reviewed on: 8th February 2023

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