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TSB: Cash account reviews

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3.97
Based on 91 reviews, last reviewed 14th Sep 2025
80% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
14%
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5%
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7%
See only 1 star reviews
20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025
Anthony Pearce's avatar
Anthony Pearce

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023
Maurice SMITH's avatar
Maurice SMITH
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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

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TSB Cash account reviews (91)

When I tell people about my experience with this bank they are appalled.

1
It is well known the this bank's customer service is dire. The process to get to a talk to someone is lengthy and by the time you get there, chances are they can't help you for one reason or another. The most recent hiccup (to put it lightly) they cancelled my cards without telling me so I had no idea what was happening when my card was declined then swallowed by an ATM. They sent me new ones that never arrived so for about 2 weeks I could only get cash out from in bank. Once I did order new ones only one arrived (the ATM one) so I waited. Then called and was told I have been denied authorisation (once again no one told me), when I asked why, no one knew. I have a regular job with a regular income and have a good amount of savings, there is absolutely no reason why I would be denied. I have also been unable to use my PIN and therefore debit card for about a year because they are unable to get one to me. The whole process has been a nightmare. Santander here I come! Reviewed on: 3rd November 2014
Montana's avatar
Montana

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