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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.75 (202 reviews)

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3.66

Based on 202 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

TSB Classic Account reviews (202)

Review of the TSB, Classic Account:

Easy to use app for banking

I've used the app for a few years now and it's simpler and more accessible than any other bank's app I've used. Keep up the good work! Reviewed on: 20th January 2022

When going in the branch deposit some cash usually t...

When going in the branch deposit some cash usually they told us to use the cash machine, so going to the branch it’s like going to any cash machine. Reviewed on: 17th May 2024

Best customer service

I use a few different bank accounts for different reasons. TSB is a basic account with no frills, but their customer service has been absolutely first rate. Reviewed on: 7th April 2024

Ridiculously archaic customer service whereby we had...

Ridiculously archaic customer service whereby we had to go into a physical bank branch just to open a joint account Reviewed on: 3rd April 2024

The switch condition are very strict.

The switch condition are very strict. After doing 300 or more transactions. I missed by few transaction in the last month. For this TSB refuse to pay out. This is one way to avoid paying as you have to keep doing certain steps every month for 6 months. Miss one and you are out. Reviewed on: 22nd March 2024

Great! Thank you

Great! Thank you very much I recommend it to other people Reviewed on: 15th February 2024

TSB satisfied customer

I have been with TSB for 5 years and I am happy with my basic current account. I do not need anything else, just money in, money out, direct debits, just easy banking, and this is what I have with TSB. Reviewed on: 10th January 2024

Terrible customer service

I'd avoid this bank like the plague! Reviewed on: 1st December 2023

The worst customer service experience

The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone Reviewed on: 16th November 2023

TSB closed out account after 10 years of blemish free use without reason

After being with TSB for over 10 years. Always in credit, always pay CC in full we received a letter today saying they were closing our checking account down with no reason or justification. I spent over an hour on the phone (Chargeable rate) and no one can explain why our account is being closed. The letter referred to 2 accounts. One is a savings account hat we no longer use so I could accept that decision as their T&Cs state account has to be used. However the current account is used to pay bills every month and receivews our salaries every month. We never go over drawn. So I thought there must be a mistake. Unfortunately no one at TSB could explain why the account was closed. Without an explainatioin your mind is left to ponder what they made their decision on. Fraudulant activity, financial misrepresentation... the list goes on. Eventually I had to raise a complaint but I was told it would make no difference as it would not change anything. I was told I could use the complaint reference to raise the issue with the ombudsman. However I did eventually persuade a manager there to enquire by email to the Account closures team to raise this matter. I am hoping this is a mistake. A repeat of a similar one we were subject to a couple of months ago. Again a letter out of the blue asking us to verify account details, but the letter referred to an account number that we did not recognise. So we thought it was phishing and ignored it. Eventually we discovered it wasn't and that TSB had made a mistake with the account number. £50 compensation paid. And this earlier mistake is the reason why I think the current account closure is also a mistake. The issue is we have Direct debits and standing orders tied into our current account. It would mean work on our part to act on the letter at face value. But not being able to speak to someone and being told raising a complaint would not change anything is totally unacceptable. Additionally my wife and I both received a letter. But they addressed my wife as Mr ( She wasn't happy) I hope TSB read this review and launch an internal investigation. I attach a screenshot of the letter so you can see the type of curt correspondence you get from the TSB. My advice for anyone wanting to join TSB is stay well away. Reviewed on: 15th November 2023

Amazing

I've never had problems in 6years. Someone got in my account and Tab was on it straight away. They loyal and will keep you safe. Reviewed on: 24th August 2023

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