Write a review

TSB: Classic Account reviews

Name: Classic Account
Rating: 3.75 (198 reviews)

View other TSB products

3.61

Based on 198 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

5

Fast & good service, Fast good service, up-to-date, easy manage the app Reviewed on: 5th March 2025

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

Read all reviews See your review

About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (198)

Review of the TSB, Classic Account:

STAFF IN LOCAL BANK REALLY HELPFUL

ONLINE BANKING WEBSITE IS VERY EASY TO USE , STAFF IN BANK GO EXTRA MILE TO SORT YOU'RE QUERY OUT Reviewed on: 6th November 2018

Really helpful

Small bank but staff are so nice and helpful Reviewed on: 17th February 2021

Great bank

Great bank. Good range of online services. Branch staff and telephone staff are quick and easy efficient. Reviewed on: 17th February 2021

Nothing works & customer services don't care

App - doesn't work. Internet banking online - doesn't work. Every single time I contact customer services get the same reply: ' Oh well, do you really need to access your account? If so, maybe try tomorrow?' Reviewed on: 23rd January 2021

Account fozen

I am unable to make payments from my account. I phoned yesterday and was told it was ‘sorted’ - it wasn’t. Still unable to make bank transfers. Phoned again today 20 mins to get through and was told to ring back in the morning because calls about fraud are taking priority. I realise those calls are important, but I need to transfer money and I can’t. There’s no guarantee they’ll sort it next time I phone. I’m closing my account ASAP. Reviewed on: 20th January 2021

CEO robs vunerable adults out of money

ceo crosbie leaves vunerable adults out of pocket £425 and sends email with smily face on. No tv no funds robbed and she sits cowardly no reply. Couple abused by emails from tsb. Disgusting reported to press and ombusman. Reviewed on: 17th November 2020

tsb a total disgrace!

the TSB are closing 132 branches including the former Lloyds Bank in Holt as when it closes i hope Lloyds take it back they are a disgrace as Henry Duncan would turn in his grave if he knew what was happening to his creation! Reviewed on: 9th November 2020

YOU SUCK

YOU SUCK EVEN MORE YOU SUCK EVEN MORE Reviewed on: 3rd September 2020

Good service

Always ready to listen to any problems Reviewed on: 28th August 2020

No Problems

I have had this account for about two years and it is the easiest bank experience I have ever had in my many years of having a bank account. Reviewed on: 10th July 2020

excellent customer service

they have really made switching to them easy and no fuss. Reviewed on: 29th April 2020

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from first direct 4.68 from 1310 reviews
Basic Current Account
from Santander 3.88 from 298 reviews
Standard Current Account
from Ulster Bank 3.62 from 34 reviews

There's still more to see!

TSB has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub