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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (536 reviews)

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4.91

Based on 536 reviews, last reviewed 11th Apr 2025

45200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Always dealt with correctly and helpfully, UTB give... Always dealt with correctly and helpfully, UTB give reliable service Reviewed on: 11th April 2025

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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About this product

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United Trust Bank Personal Savings reviews (536)

Review of the United Trust Bank, Personal Savings:

I was advised of a certain interest saving rate

I was advised of the wrong interest rate and I had to get it resolved and investigated at a senior level, it took a long time because a lady had only passed some of the information on and some of the information she presented to her colleague was incorrect. It was resolved finally so that I received the better rate that I was offered on my initial call and not a lower one that someone tried to give me. Reviewed on: 1st April 2025

Telephone customer service

I have both savings and isa products. I’m nervous opening accounts online and making initial lodgements but I was able to phone receiving pleasant and helpful assistance. They also followed this up with informing me on receiving my initial lodgements. Reviewed on: 2nd April 2025

United Trust Bank gave first rate results

United Trust Bank gave first rate customer service and returns. They made it so easy that I was able to reinvest after my first fixed term with very little effort on my part. They kept me up to date with times lines and process so I felt confident my money was in safe hands at every step. Reviewed on: 2nd April 2025

UNCOMPLICATED

Easy application process and competitive interest rate Reviewed on: 29th March 2025

All very smooth and pleasant customer service

All very smooth and pleasant customer service Reviewed on: 27th March 2025

I invest on behalf of our local village hall.

I invest on behalf of our local village hall. Deposits are dealt with promptly and correspondence is clear. Phone conversations are both promptly answered and provide clear explanations to queries. Reviewed on: 19th March 2025

Easy to deal with, excellent rates, good communicati...

Easy to deal with, excellent rates, good communications and now with online banking, even better Reviewed on: 18th March 2025

Quick responses to all my emails and questions - gre...

Quick responses to all my emails and questions - great rates on savings Reviewed on: 17th March 2025

Very friendly and good service.

Very friendly and good service. Get all information on online. Reviewed on: 12th March 2025

Good savings products & great customer service

A good range of savings products with good rates, and a responsive customer service team. Very responsive, efficient and easy to deal with online, by email, and over the phone. Reviewed on: 12th March 2025

Excellent website.

Excellent website. Easy to navigate providing a first class service. Reviewed on: 11th March 2025

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