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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.28 (110 reviews)

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2.96

Based on 110 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

54%

3 star

41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (110)

Review of the Van Line Direct, Insurance Broker:

Bred was fantastic

Helped me save £100!! Knew what he was talking about Reviewed on: 22nd April 2023

Avoid them

I had an van insurance on them , on 18 February I asked to cancel my insurance and they keep my insurance on. On 18 February they said I will get my refund in 7 days.I paid more then £1000 to them for 3 weeks of insurance. On 3 March I receive back £74. On 20 March I send them proof that from 24 February I have van insurance to another company. Every time when I call them they say to wait 7 more days to get my refund. Reviewed on: 5th April 2023

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

Unfortunately know one reads reviews anymore

It’s a shame you can’t put one star, This company allowed me to. Take insurance out with them range me for the past week around 10 times a day when I did pick the phone up and he told me Who he was calling from I explained it wasn’t a good time to call and got rude over the phone to me within minutes, I received an email telling me my policy had cancelled when I went back online to chat to them about it they told me it had cancelled. I then went back on and submitted the same Details they had a phone call saying they have to put my policy up because iv had a cancellation on my policy before, I explained it was done by your selves they didn’t car the company owner doesn’t get back to you, I’ll be contacting, the financial conduct authority and explain how you treat your customers and deal with getting extra payments out of us Reviewed on: 1st March 2023

Shocking there reviews speak for themselves

Totally shocking can't say more Reviewed on: 19th February 2023

Terrible!

Awful company! Terrible customer service once you eventually get through to someone!! Cancelled a policy after one month, 6 months later "I owe them money" Took them 6 months to decide that though! Then they take money from you without a warning, no payment plan, just take what they want when they want and don't offer a refund!! Absolutely disgusting!! Wish I could give 0 stars. They are not helpful or sympathetic in the slightest! Through hard times people need to look after their money and they couldn't care less! Reviewed on: 18th February 2023

Mr

impossible to get in touch with van line direct insurance and the quoted me £951- for my van insurance and then with the insurance brokers fees they charged me £1155.47 without telling me i am cancelling my insurance imediately Reviewed on: 6th February 2023

Thieving Criminals

Stole my deposit and then tried to rip me off for an increased policy of over £1000 more than quoted. These people should be jailed. Avoid like the plague. Reviewed on: 3rd February 2023

Waste of time

I've been trying to cancel my insurance for over a week bow getting bot or some one in South Africa online having to chat with going slowly mad by thos bunch of jokers Reviewed on: 23rd January 2023

Absolutely impossible to contact

We have been trying to get hold of them to cancel our insurance for almost a month. Now requested 4 call backs, they didn’t call. Tried online chat, they said in order to cancel I have to speak to someone and someone would call…no-one called. I asked how to make a complaint, I have to call! We have now emailed an address we found online, but we're not holding our breath! Reviewed on: 11th January 2023

**** of a company

Gave me a quote online payed the deposit of£77 then got a msg a hour later to phone them for them to add more money to the policy saying I use the van for work which I don't Reviewed on: 30th December 2022

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