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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.28 (110 reviews)

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2.96

Based on 110 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

54%

3 star

41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (110)

Review of the Van Line Direct, Insurance Broker:

Saved £77 which is always nice

Cheaper than compare the market! Reviewed on: 23rd April 2023

Awful!!!

Dreadful! took a deposit and our charity Van was left without insurance after it was escalated 3 times. They then cancelled the policy and refused to return the deposit because they offered to look at other insurers to reduce the price which went up by 50 percent from their quote....I never refused the policy they just never got back to us. Our charity lost a food donation worth hundreds of pounds and they were awful. I've been cut off, had the phone hung up, waited 40 minutes and then had the phone hung up on me. Every adviser polite and promised the world but repeatedly had no returned calls to sort it out. Worst experience i've ever had ! 8 days! On a positive I've signed up for another of the quotes and they've been awesome within an hour insured and sorted at the cost they provided on compare the market! AVOID AT ALL COSTS! Reviewed on: 7th December 2022

If I could give zero stars I would

Scammers! I got caught out by their low deposit fee of just a few pounds. I then started getting very suspiciously dodgy text messages saying “warning! Your policy will be cancelled at midnight unless you give details. I called them to give permission to go ahead and cancel my policy, and the woman on the phone literally shouted at me. She was incredibly rude. This can not be a legit company! They then proceeded to take money out of m account, despite telling me multiple times that my policy was cancelled, and me requesting that twice on the phone Reviewed on: 25th November 2022

AVOID AT ALL COSTS

AVOID AT ALL COSTS! I paid for a policy online, Vanline Direct then emailed asking me to call and validate the policy info, which I did. Rather than Validate the policy, the person at the company created a duplicate policy. Once I discovered this I cancelled the duplicate policy and Vanline are now demanding £663 outstanding balance and cancellation fee for a policy I never opened. Reviewed on: 24th November 2022

total scam - should be removed from comparison sites

This is the second time : they always are the lowest quote so of course you click on it. They take a small deposit then ring you to "validate" - you have to do the form AGAIN on the phone and they find things wrong - (petty -made up stuff!) - they then try and add large amounts of money to your quote. Since this has happened twice I now realise the scam - the first time I clocked it to my own mistake. I then cancelled and they want to keep your deposit as a cancellation fee! Can't believe they are allowed to remain active- totally put me off ever using a comparison site again! Reviewed on: 23rd October 2022

Absolutely fantastic!

Quick, friendly and efficient Cover. Reviewed on: 11th October 2022

SCAM

Absolutely useless. They still try and take money out of my account at random times 3 years after policy ended. No direct phone number to call, online chat is non existent too! No matter when you go on there its always 'Sophie' and asks the same questions and gives no answers. They are thieves, avoid them like the plague Reviewed on: 23rd September 2022

Absolute shambles!!

Absolute shambles of a service in my experience. Everything has to be done through an online portal (despite their documentation saying that I can resolve issues, make changes to my policy and make payments over the phone). The portal has many glitches and has caused me to get fines due to the fact that it kept refusing my card. The support agents in the chat are less than helpful, not actually responding to the questions I have asked. I will not be renewing with them, nor will I be recommending them to anyone. The whole service has caused me so much stress Reviewed on: 21st September 2022

Great company

Easy to contact, easy to use app and clear and concise. Couldn’t ask for more. Reviewed on: 13th September 2022

Dont waste your time and money!!

I had van insurance with Vanline Direct 2021 - 22 , got my renewal through which was rediculous so i shopped around and got a few quotes via a compare site. It just so happenend that Vanline was one of the cheaper ones so i took out the insurance with them again... thats when the trouble began. They obviously took offence to me shopping around and they made it known through their customer service. Took my money but refused to send my policy documents through (found out that i was not insured for 2 days of driving) after 3 days of phone calls and emails i decided to cancel, thats a whole new story. DO NOT GO NEAR THESE CLOWNS. Reviewed on: 6th September 2022

Scam

Quote one price, charge another if you don't like it we will keep £25 of your hard earned cash. Avoid Reviewed on: 30th August 2022

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