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Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.52 (480 reviews)

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4.50

Based on 480 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Nothing too much trouble always willing to listen. Nothing too much trouble always willing to listen. Ability to provide me with an option,always. I would recommend to anyone. I'm in control of my cred... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Irresponsible lenders!!! Stay away!!! Now… where do I start… I think Vanquis is an irresponsible lender and I urge any of their 1.7 million customers, who have a slightest doubt about the... Read more Reviewed on: 8th February 2025

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About this product

Vanquis Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Vanquis customers like? Find out more about the Vanquis Credit Card by reading our trusted Smart Money People reviews. You can also write your own Vanquis Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Vanquis Credit Card reviews (480)

Review of the Vanquis, Credit Card:

Vanquis are unable to fix their mistakes

Took too much from my account so agreed to refund 1500. Only 500 appeared in my account so called back and they apologised and refunded £1000. They took £1500 off my card which was right but then took another £1000. Id paid off card then to close it down as never want to deal with them again. (Communication is dreadful- they hang up constantly and never call back as promised) so now have a debt showing that I don’t owe and spent over 40 hours on phone trying to sort. Complaint promised some update within 28 days but on day 29 and nothing. Manager on phone advised my bank was to blame as they recalled payments which didn’t exist. My bank knows nothing but they won’t provide references or any info that would aid an investigation. Utterly disgraceful and cruel company. Now being told 8 weeks before they have to respond despite them admitting fault in mistaking 1500 for 500. Apparently have no checks in place to make sure things balance Reviewed on: 31st January 2024

Exceptional Service and Support

Vanquis is an exceptional company that excels in providing outstanding customer service. From the beginning, they have been incredibly supportive, offering personalised assistance and guidance tailored to my needs. Their commitment to helping me improve my credit score has been unwavering, and their efforts have truly paid off. Thanks to Vanquis, I have seen a significant improvement in my credit score, which has opened up new financial opportunities for me. I am grateful for their dedication and highly recommend Vanquis to anyone looking to enhance their financial health. Reviewed on: 24th May 2024

great company to deal with very easy to communicate...

great company to deal with very easy to communicate with always found any person on the phone pleasant to talk to and they certainly knew what needed to assist me it is nice to talk to a person rather than a machine Reviewed on: 24th May 2024

Excellent card with good customer service

Excellent card with good customer service Reviewed on: 24th May 2024

So easy to use online and app.

So easy to use online and app. Security is good, too. Easy to find what you are looking for. Helpful staff if you have to phone them. Reviewed on: 24th May 2024

Their APR was not favorable.

Their APR was not favorable. Too high for customers. Had to withdraw because it was a trap for perpetual indepthdeness. Reviewed on: 24th May 2024

I have used Vanquis credit card for a few years now,...

I have used Vanquis credit card for a few years now, and they have never let me down. Interest is fine for me and I will keep on using Vanquis. Reviewed on: 24th May 2024

Reliable

Their app is userfriendly .Easy to make payments. You can also set up a direct debit Reviewed on: 24th May 2024

Great app

Excellent app and alerts helps me keep track of my balance and payments. Reviewed on: 24th May 2024

Excellent service

They are very easy to get on with and the app is excellent and easy to use Reviewed on: 24th May 2024

Easy to deal with and decent rates for helping to bu...

Easy to deal with and decent rates for helping to build your credit rating back up. App is easy to use and payments are simple to make on the app. Reviewed on: 24th May 2024

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