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Vanquis : Credit card reviews

Name: Credit card
Rating: 4.51 (548 reviews)

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4.33

Based on 548 reviews, last reviewed 11th Jul 2025

67% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Knows the value of money and has excellent customer... Knows the value of money and has excellent customer service Reviewed on: 11th July 2025

Latest lowest rating:

1

Not a good start. Not a good start. Signed up to a credit card and started making transfers and the % of minimum payments was 5x the amount I signed on my agreement. Wh... Read more Reviewed on: 9th July 2025

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About this product

Vanquis offer a balance transfer and purchase credit card.

Vanquis offer 0% for purchases and balance transfers for a set period of time. You will be charged a fee for any balance transfers. When the offer period on the card ends, any outstanding balance will be charged at a standard variable interest rate.

Vanquis credit card reviews help you find out what it’s really like to be a customer. If you’ve used Vanquis before, you can also leave a review and share your experience.

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Vanquis Credit card reviews (548)

Easy to set up, great features and customer service

Easy to set up, great features and customer service Reviewed on: 27th May 2025

I got a credit card to improve my credit score.

I got a credit card to improve my credit score. Then Covid hit, which unfortunately meant I maxed out my card as this was my only access to money. I’m still paying it off, the interest was insane for the amount I borrowed and there was no break. Then Covid hit customer service was a nightmare, I feel like they hire sales people rather than customer service. Reviewed on: 23rd May 2025

Do not value my custom - closing my account

I obtained a credit card from Vanquis nearly 4 years ago with a £600 credit limit, despite making payments back every month and paying much more than minimum payment, using the card regularly, I have never received anything more from them. I even called them and asked why they have never offered me a credit increase, they could see I never missed a payment, they still said they are not going to offer me anything more than the £600. This does not make sense to me as I have a good credit history, payments never missed and other lenders offer increases, so why not Vanquis, I felt like my custom to them doesn’t mean very much and I have decided to close my account with them. I do not feel valued by them, Reviewed on: 22nd April 2025

Direct debit was not taken and I was charged £12

After setting Direct debit and confirming it form Vanquis bank Direct debit was not taken and I was charged £12 for late payment. Great job. Absolut scam! Reviewed on: 20th April 2025

Very secure app and online experience Hot when frau...

Very secure app and online experience Hot when fraud is suspected. Reviewed on: 19th April 2025

Excellent card

Excellent card easy to use reasonable rates Reviewed on: 19th April 2025

Superb credentials,account in safe hands,which puts...

Superb credentials,account in safe hands,which puts one at ease with all the scams and misselling current,lots of advice given to keep you account safe,and account easy to use and run Reviewed on: 19th April 2025

Very helpful and professional.

Very helpful and professional. Looking at me as a customer. Reviewed on: 18th April 2025

About two years ago, I had a very positive experienc...

About two years ago, I had a very positive experience with Vancity’s credit card services. After a legally justified trip cancellation, the airline company refused to issue a full refund for three tickets totaling £2000. I submitted the relevant documents to Vancity’s customer support, and they handled the case with professionalism and care, ultimately refunding the full amount to my account. This level of support built strong trust in their services, and since then, I have recommended Vancity to others as well. Reviewed on: 18th April 2025

Amazing credit card.

Amazing credit card. Credit limit increased at regular intervals. Easy to use mobile app. 10 on 10 from my side. Reviewed on: 18th April 2025

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