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Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.52 (480 reviews)

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4.50

Based on 480 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Nothing too much trouble always willing to listen. Nothing too much trouble always willing to listen. Ability to provide me with an option,always. I would recommend to anyone. I'm in control of my cred... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Irresponsible lenders!!! Stay away!!! Now… where do I start… I think Vanquis is an irresponsible lender and I urge any of their 1.7 million customers, who have a slightest doubt about the... Read more Reviewed on: 8th February 2025

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About this product

Vanquis Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Vanquis customers like? Find out more about the Vanquis Credit Card by reading our trusted Smart Money People reviews. You can also write your own Vanquis Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Vanquis Credit Card reviews (480)

Review of the Vanquis, Credit Card:

Vanquis are unable to fix their mistakes

Took too much from my account so agreed to refund 1500. Only 500 appeared in my account so called back and they apologised and refunded £1000. They took £1500 off my card which was right but then took another £1000. Id paid off card then to close it down as never want to deal with them again. (Communication is dreadful- they hang up constantly and never call back as promised) so now have a debt showing that I don’t owe and spent over 40 hours on phone trying to sort. Complaint promised some update within 28 days but on day 29 and nothing. Manager on phone advised my bank was to blame as they recalled payments which didn’t exist. My bank knows nothing but they won’t provide references or any info that would aid an investigation. Utterly disgraceful and cruel company. Now being told 8 weeks before they have to respond despite them admitting fault in mistaking 1500 for 500. Apparently have no checks in place to make sure things balance Reviewed on: 31st January 2024

I like Vanquis credit card help out a lot...

I like Vanquis credit card help out a lot Reviewed on: 12th May 2024

VANQUIS Value

I found VANQUIS provide an excellent product with affordable rates. Offering balanced transfers at the right time thus saving money. I believe Vanquis understand their customer needs and provide good service and solutions to support their financial needs. I would highly recommend them. Fair rates to date with easy to use App, Reviewed on: 10th May 2024

Terrible service

for the last 2 days I have contacted Vanquis one for a payment I made and one to stop a subscription. Both times advisor was not helpful one stating that my payment was overdue the other need to pass me to 2 different people to cancel payment that I had not authorised coming out of my card so much background noise and sound quality very poor. Reviewed on: 8th May 2024

Great service and very supportive

Great service and very supportive Reviewed on: 8th May 2024

Easy excces for using the card , l could use it ever...

Easy excces for using the card , l could use it every were , because the card except it , everywhere. Reviewed on: 4th May 2024

Easy pleasant card to use, app is straight forward t...

Easy pleasant card to use, app is straight forward to use also Reviewed on: 4th May 2024

the interest rate is not encouraging compared to oth...

the interest rate is not encouraging compared to others thus not always encouraged with its use . Reviewed on: 3rd May 2024

Since start I have a great experience with them even...

Since start I have a great experience with them even my wife have one as well Reviewed on: 3rd May 2024

Best credit card experience.

Best credit card experience. I’ve been able to receive the help I’ve needed during difficult times. If I ever need help, I also receive the best customer service and my doubts are cleared very quickly and efficiently. I would recommend to anyone! Reviewed on: 3rd May 2024

vanquis give the best customer service

vanquis give the best customer service and i have never had any trouble using the card Reviewed on: 3rd May 2024

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