Write a review

Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.51 (527 reviews)

View other Vanquis products

4.44

Based on 527 reviews, last reviewed 22nd Apr 2025

3900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Very secure app and online experience Hot when frau... Very secure app and online experience Hot when fraud is suspected. Reviewed on: 19th April 2025

Latest lowest rating:

2

Do not value my custom - closing my account I obtained a credit card from Vanquis nearly 4 years ago with a £600 credit limit, despite making payments back every month and paying much more than ... Read more Reviewed on: 22nd April 2025

Read all reviews See your review

About this product

Vanquis Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Vanquis customers like? Find out more about the Vanquis Credit Card by reading our trusted Smart Money People reviews. You can also write your own Vanquis Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Vanquis Credit Card reviews (527)

Review of the Vanquis, Credit Card:

Irresponsible lenders!!! Stay away!!!

Now… where do I start… I think Vanquis is an irresponsible lender and I urge any of their 1.7 million customers, who have a slightest doubt about their lending being responsible and haven’t previously complained, to make the irresponsible lending complaint as soon as possible. Please share it with everyone. I’ve been Vanquis customer since March 2015. First they gave me a credit card with a credit limit of £150, while I was stuck in payday loan debt cycle. Then they increased my credit limit in December 2015 to £550, when I was nearly at my previous credit limit. Then they done the same thing while I was on maternity leave and struggling financially in May and October 2016 to £1250 and £2250. In January 2017 I was missing payments and they sent me arrears letters. I was diagnosed with serious illness in March 2017 and had to use Repayment Option Plan feature to freeze my account. As a sensible person, I made larger than minimum payments in 2020 and 2022 I think, because I was getting a lump sum for benefit underpayments. This was I think in 2020 I paid my balance off completely. These factors were used against me by Vanquis and FOS too! FOS turned and twisted each and every single fact and used it against me and just kept praising Vanquis! It made me feel sick! I stopped working in 2018 due to health issues. In March 2022 they’ve increased my credit limit to 3K. By then I was drowning in debt, borrowing heavily from anyone I could and using my credit cards and overdraft heavily!I was constantly in my overdraft for 6 years since 2018! They are saying that they reward their customers with the credit limit increases. This is the most disturbing and unethical thing to say! I didn’t know about irresponsible lending until 2024, I made the complaint about irresponsible lending to Vanquis. They didn’t uphold it. I took it to FOS they didn’t uphold it either, although I was advised I had quite a strong case. Vanquis and FOS keep saying that checks were proportionate, I was managing account very well, made overpayments blah blah blah… I honestly think that banks and FOS are in it together and the lenders can pretty much get away with anything as soon as they don’t kill anyone. And I don’t really need Vanquis or FOS to tell me that lender is responsible or not I can see it myself. Both FOS and Vanquis twisted the facts about what checks were completed when lending and increasing credit limits. FOS said that they can’t see ANY evidence about affordability checks being carried out, but they PROBABLY were… and just took their word for it! Vanquis swears they’ve completed the checks, but I don’t think they did and if they did - they were not proportionate!!! However, pease don’t let my unsuccessful experience to put you off of complaining! This burden of debt had a serious affects on my mental health and I’m devastated to say the least. Over nearly 10 years I paid Vanquis bank £10,911.95 and I’ve still got £2,780.00 of debt outstanding from 3K limit, which has now been sold on and I can only afford a monthly repayment of £0.88! I’ve emailed CEO of Vanquis Ian McLaughlin, who sounded very helpful first, but he hasn’t done nothing at all. Patrick Customer Support Ambassador, who didn’t include his last name, was as useless! The greed of these people is unbelievable, honestly! While we are struggling to get living essentials and struggling with unaffordable debt - they are living high lives and “bathing” in luxury! I urge you to please stay away from Vanquis!!! They are unethical, greedy, the most horrible lenders I’ve ever had in my life!!! If you are in the cycle of debt already I urge you once again to complain! And never make overpayments to them! Better spend it on your needs! Vanquis doesn’t even deserve one star, if I’m honest! They don’t deserve to exist at all and are inhumane company! I hope karma will get them soon! Reviewed on: 8th February 2025

Allows scammers to get away with fraud!

Allows scammers to get away with fraud! DO NOT BOTHER WITH THESE SHARKS! Reviewed on: 13th September 2024

Top Company!

They’ve been extremely helpful in helping balance out my finances. I used to have multiple credit cards but now I solely have credit with these guys! Excellent company. Reviewed on: 23rd August 2024

Very helpful company would definitely recommend to f...

Very helpful company would definitely recommend to friends and family Reviewed on: 14th June 2024

Great credit card to help build credit profile

Vanquis is great if you need to build your credit profile but once you are back there it can be a little high on interest. Otherwise the app is great and the company comms are good. Reviewed on: 9th June 2024

Great service, fast, efficient and great limit contr...

Great service, fast, efficient and great limit control options Reviewed on: 4th June 2024

Great app to keep things in control

Great app to keep things in control, it's simple and there's some helpful products Reviewed on: 27th May 2024

Exceptional Service and Support

Vanquis is an exceptional company that excels in providing outstanding customer service. From the beginning, they have been incredibly supportive, offering personalised assistance and guidance tailored to my needs. Their commitment to helping me improve my credit score has been unwavering, and their efforts have truly paid off. Thanks to Vanquis, I have seen a significant improvement in my credit score, which has opened up new financial opportunities for me. I am grateful for their dedication and highly recommend Vanquis to anyone looking to enhance their financial health. Reviewed on: 24th May 2024

great company to deal with very easy to communicate...

great company to deal with very easy to communicate with always found any person on the phone pleasant to talk to and they certainly knew what needed to assist me it is nice to talk to a person rather than a machine Reviewed on: 24th May 2024

Excellent card with good customer service

Excellent card with good customer service Reviewed on: 24th May 2024

So easy to use online and app.

So easy to use online and app. Security is good, too. Easy to find what you are looking for. Helpful staff if you have to phone them. Reviewed on: 24th May 2024

Do you have a different Vanquis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Credit Card
from Post Office 2.23 from 107 reviews
Classic Extra Card
from Capital One 3.72 from 6 reviews
Credit Card
from first direct 4.07 from 26 reviews

There's still more to see!

Vanquis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub