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Melanie C

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Review of the Vanquis, Credit Card:

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Do not value my custom - closing my account

I obtained a credit card from Vanquis nearly 4 years ago with a £600 credit limit, despite making payments back every month and paying much more than minimum payment, using the card regularly, I have never received anything more from them. I even called them and asked why they have never offered me a credit increase, they could see I never missed a payment, they still said they are not going to offer me anything more than the £600. This does not make sense to me as I have a good credit history, payments never missed and other lenders offer increases, so why not Vanquis, I felt like my custom to them doesn’t mean very much and I have decided to close my account with them. I do not feel valued by them, Reviewed on: 22nd April 2025

Review of the Zopa, Credit card:

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A service better than any other provider - by far!!

Zopa from the very beginning has been an excellent service! I have a credit card and a loan from them and my experience in both cases, has been smooth sailing and highly professional. They regularly review my account and see I am keeping up with all payments each month, and in return, I receive exceptional offers from them. I have not received this kind of service from any other provider and I will continue to stay a loyal customer with Zopa. Thank you for providing such an amazing service where I feel supported and appreciated. Reviewed on: 22nd April 2025

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