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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.04 (141 reviews)

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3.00

Based on 141 reviews, last reviewed 2nd Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

11%

38%

Latest highest rating:

5

Very helpful staff who know there jobs Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (141)

Review of the Virgin Money, Essential Current Account:

Avoid at all costs

Ignorant customer service, rude and arrogant! dissatisfied or disgruntled employees!. Avoid at all costs. I'm still waiting on my application being approved Been waiting for nearly 4 months now, I’ve contacted Virgin money so many times This is getting ridiculous. This is what you call a Staff sabotage prevents business growth Reviewed on: 21st January 2023

Very helpful staff who know there jobs

Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank very clean Reviewed on: 2nd April 2025

The staff are very polite and the website is easy to...

The staff are very polite and the website is easy to use. Reviewed on: 20th March 2025

Virgin Money - Great service

I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is that this account does not have an app available, but I get by using online banking on their website for what I need. Reviewed on: 26th February 2025

Completely useless, l have been on the phone for ove...

Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

Helped my financial health

I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day, I’ve had really positive experiences with them. Since banking with Virgin Money, my finances are very healthy. Reviewed on: 24th May 2024

Swift and efficient

I recently had to cancel a debit card due to a malfunction at a cash-point machine. The staff in the bank were extremely helpful especially as I was in a bit of a panic thinking some one was trying to clone my card. Reviewed on: 24th May 2024

Interest from a current account.

Interest from a current account. What's not to like? Easy to access and use app. Easy access savings account too. Reviewed on: 11th April 2024

Terrible customer service!

Terrible customer service! I do not recommend you to use this bank, I have been stuck with the money for a month and a half Reviewed on: 8th March 2024

Very good experience with Virgin Money Bank .

Very good experience with Virgin Money Bank . Reviewed on: 10th February 2024

WORST BANK!!!

Absolutely terrible bank I banked with Clydesdale bank for 12 years and recently virgin money shut my account down with no explanation with all my money in and still 2 weeks later still won’t deal with my complaint AVOID AT ALL COSTS TERRIBLE Reviewed on: 6th February 2024

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