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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.32 (151 reviews)

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2.19

Based on 151 reviews, last reviewed 10th Dec 2024

94% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Admiral is scam !!! I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turn... Read more Reviewed on: 10th December 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

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Admiral Travel Insurance reviews (151)

Admiral a sing ship

Aufall customer service 3 month and counting for a £100 claim handed all documentation still no luck, avoid this company at all costs. Reviewed on: 9th February 2023

disgusting, Warning Avoid

I claimed on Holiday Insurance back in September 2022 as the GP stopped me from flying due to what he thought was an heart episode. He gave me a letter which i uploaded to the Portal, along with lots of other documentation that Admiral wanted. 30 days passed and then they asked for more documentation, 30 more days passed and they asked for more documentation etc etc, please be mindful that everytime you upload a document/s you have a 30 day wait time. they asked for duplication documents as i had already sent them, then even asked for copies of my refunds - THINGS I WAS NOT EVER CLAIMING FOR - it got ridiculous. eventually i got half the money i claimed for in February 2023. they then said i had not declared some medical records - Hyperlipidemia (which is Cholestral) which in fact i did, and Occular Hypertension which they found - I get tested for this as it is in the family - but i DO NOT have it or have i ever had it, why would you disclose something you have never had - BE CAREFUL - ensure you print out your medical record and even put a cold down there as they will find it. I informed them of everything they asked of me - they make you feel like a fraud. DO NOT USE! and if you try to get hold of them by telephone, well thats another story. Dont hold your breath. Reviewed on: 6th February 2023

Massively drawn out claim process, 3 months in and my claim has not been reviewed.

My child's travel cot was crushed and destroyed in transit in October as a result I put a claim into the admiral "Platinum Cover" travel insurance through their Web portal. On submission it states that my documents will be reviewed after 30 working days.. 44 days later they reviewed my documents and then asked for further spurious documents such as a hand written letter from my mum confirming that she bought the cot for my daughter. The claim now needs to sit a further 30 working days before they will review again... Suspect that they will then ask another question and I will be asked to wait another 30 working days. The strategy is clear and simple.. Extend the claim as long as possible until you give up. As a result we will now have to purchase another policy before we travel, I have no confidence that if we had an emergency we would be covered by admiral travel insurance. Please be warned. Reviewed on: 2nd February 2023

Travel claim 6 months and counting

I had my phone stolen and also had to change flights due to me getting covid in july 2022 - in feb 2023 70 emails & sooo many phone calls later I still do not have a finalisation - total claim is about £200 - outrageous - I complained to their quality assurance dept. and got a"sorry" payment in November 2022 - now all the emails i have are being rejected - THIS COMPANY IS TERRIBLE AT CLAIMS DO NOT USE THEM Reviewed on: 1st February 2023

Awful treatment

I'm still waiting on a claim from 5 months ago, it was finally confirmed they would pay out and I received an email 5 days later saying their management had rejected the claim. They are all greedy and will not help you if in need. Never EVER get this insurance. End of. Reviewed on: 31st January 2023

No return on web feedback. Site glitch can never claim. Recorded phone voice says not handling cl.aims 'today'

Beyond woeful, couple annual travel insurance was £300. Cheap on comparison websites . GREAT if you want to part with a few hundred pounds but of no value at all in case of claim - you WILL NOT be able to get as far as making a claim. OK we are all responsible and all need travel insurance but this is just paying the cost of a return flight so you 'feel' good about getting cover, it is illusory. No response in 16 days from "48 hours"web contact option - of course they bat you away from telephoning at every opportunity. There, a recorded voice tells you they will not be taking claims today. No direct e-mail option other than donotreply@ ones. Can see nothing but long arduous way of the ombudsman being forced on us by Admiral by end of this week.. Give a homeless person your £300, it will feel just as good as wasting it on Admiraql, and leave you no less likely of getting help when you desperately need it Reviewed on: 29th December 2022

A waste of money and high safety risks

I will not tell you to do not choose this insurance, as it is cheap and you think it is worth, but if you really want to be safe during your travel, supported and covered for real, AVOID ADMIRAL as if something happens actually during your trips, you're in a big financial trouble. I made 3 claims back in April, to realise in September that they cancelled all the information I had uploaded saying they never received. So I uploaded the files again in October, to discover again, they deleted some of them again. Why? Their policy is to have 30 working days to verify your information, so each time with this cancelling trick they push the date of revision till the policy ends and you will never see your money. Be careful! Reviewed on: 21st December 2022

Absolutely Useless. DO NOT USE

Beware this company if you hope they'll have any appetite for settlement of a valid insurance claim. My partner and I both contacted COVID on our Italy holiday in July this year. On return to UK, we promptly uploaded documents evidencing the impact supporting a one week extension to our holiday to await the all-clear to travel home. Here we are in December (5 months later) and still no progress in settling claim for approx £2500. This company make it very difficult to find someone to talk to. They require you to upload documents in limiting file format. On 4 instances now with 6 weeks elapsing between each review and rejection cycle, they've advised documents as too blurry, not able to be read and any excuse not to progress matters. We strongly feel their shoddy approach is designed to put the claimant off, hoping they'll give up the claim. I've escalated the issue as a formal complaint to their Quality assurance review team and intend to make further representation to the UK's insurance ombudsman. I'd strongly advise anyone never to purchase insurance from this company. I beggars belief on how badly we've been treated. Reviewed on: 16th December 2022

Rubbish service, they don't do what they say they will do

Useless. Had a dental problem that meant I couldn't travel and they took over 6 weeks to tell me they needed more information, even though original claim explained everything in great detail. Avoid. I wish I had. Reviewed on: 9th December 2022

Avoid

I have been back and forth with this company for over 5 months regarding a very simple trip cancellation due to covid claim. The same documents have been requested multiple times and each request for a new document is more weeks of waiting. I have responded to all requests promptly. Eventually I received confirmation my claim would be settled. This was over one month ago and I have still not received anything despite having phoned them to chase them up. It is too difficult to contact them to find out what is going on. My travelling partner who used a different insurance provider submitted exactly the same initial documents and had her claim approved within 2 weeks without any questions or fuss. Reviewed on: 9th December 2022

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