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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.25 (167 reviews)

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2.09

Based on 167 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

80% increase in 1 star reviews

in the past 90 days

26%

67%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Used Admiral Travel insurance since 2023 & upgraded... User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport. We had a b... Read more Reviewed on: 13th April 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel insurance reviews (167)

Review of the Admiral, Travel insurance:

Impossible to contact

My partner slipped whilst on holiday on the 4th November 2022 and broke her wrist. Immediate hospital treatment was required. On our return I made a claim on my multi trip policy with Admiral. I filled in an online questionnaire and submitted copies of receipts for the charges incurred for treatment, medication, travel and appointments. I received a notification informing me the questionnaire was 100% completed and I would receive a response with in 30 working days, which I did not. I eventually received a reply in early January asking me to review my claim. I logged on to my claim portal and the questionnaire was noted as only 25% complete and the documents I submitted was missing. I filled in the information for a second time and received the same response ( contact will be made in 30 working days). I have tried numerous times via email, online chats, and customer care email (No contact telephone number available) ect. I was totally ignored. I eventually threatened to contact ombudsman to make a complaint and received a reply with in 24 hrs apologising and requesting me to resubmit my claim. It has now been 4 months and I am no further forward than the I first day I submitted my claim. I am currently looking for travel insurance elsewhere as my family are going on holiday in June and if the worst was to happen I can not reply on Admiral to be contactable or to settle a claim if it was required. I have been ignored multiple times. contact is virtually impossible. If it was not for the fact the Admiral was very well advertised cross many media platforms I can honestly say that I feel I had been conned or scammed into taking out this policy by a fraudulent business. I am luck that the claim was for a broken wrist and not some life threatening injury. Reviewed on: 2nd March 2023

avoid this insurance company Admiral

avoid this insurance company when I fell ill with Covid and I had to cancel the rest of the trip, Admiral rejected my extension many times, they are fraudsters Reviewed on: 30th January 2025

senseless and uncaring approach

I had taken out gadget cover for a trip and lost a set of headphones. After waiting over a month I have had my claim declined because I hadn’t reported the loss to police. I’m not sure why anyone would report losing some headphones to the police. I made the claim whilst I was still within my insured period but nonetheless admiral say they cannot go against the fact I need a report filed within 24 hours, even despite being on a road trip in a country I didn’t have phone signal in. Senseless, thoughtless and careless approach to people. People take out insurance for protection and safety and this company will sidestep all they can to avoid their responsibility to the customer. Reviewed on: 28th January 2025

delays less than 12 hours not covered

Outbound and inbound delays. No claim as neither more than 12 hours. Ok should have read the small print but for the price of a small holiday don't feel I was covered for delays that affected my health condition, all declared. Reviewed on: 21st January 2025

My luggage was lost en route to Havana from London.

My luggage was lsot en route to Havan from LOndon. I logged the problem wiht e air line then treid to claom when I go home. They want receptys for everything who keeps these. Or photos of me in the outfits with links to the vendor. I do not have photos of me in my pants but everyone takes pants clothes and toiletries on holiday. Air europa are being impossible to communicate with to confirm bag lost not delayed. Stuck Reviewed on: 6th January 2025

We had to cancel a holiday this year due to medical...

We had to cancel a holiday this year due to medical issues. We were told we get £1300 back and was only paid £600 in our bank without even knowing and not been given a chance to contest it.The service from start to finish was absolutely disgusting.DO NOT USE ADMIRAL TRAVEL INSURANCE. Reviewed on: 31st December 2024

Admiral travel insurance

A friend of mine is currently in domic Reviewed on: 23rd December 2024

Admiral is scam !!!

I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turned out that I had Covid. the admiral rejected the claim because FCDO has advised against all travel to Russia. moreover, I had to shorten my trip and come back when I recovered, all tickets were lost... they are a very fake company, if you want to be cheated, get insurance with ADMiRAL. It's not my fault that I got sick and lost a lot of money, that's what insurance is for in such cases. I feel discriminated against Isn't professional Reviewed on: 10th December 2024

Initially I was worried due to other reviews.

Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report etc. after 8 days I received a call informing me that would would pay the full amount minus 10 percent because the phone was older. I could not be happier with the service. Thanks admiral Reviewed on: 6th November 2024

Policy covers nothing in effect

I thought that my buying insurance from a well known company that I would be covered. Wrong! My flight was cancelled and with no available flight for three days my travel company transferred my holiday to next year. As I was not aware that the flight was cancelled until I arrived at Gatwick airport Easyjet reimbursed a percentage of my travel home costs. I attempted to claim my travels costs for the journey to Gatwick airport from my travel insurance (which stated it covered travel expenses. First Admiral said that they would not pay out as Easyjet had sent an email informing me that the flight was cancelled. When I replied that the email was sent AFTER I had left home, and was well on my journey, and that even if we had turned around that I would still have had to pay the taxi driver - they replied that taxi fares are not covered by the policy! Reviewed on: 16th October 2024

Very good service and a great price

Very good service and a great price Reviewed on: 10th October 2024

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