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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.32 (151 reviews)

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2.19

Based on 151 reviews, last reviewed 10th Dec 2024

94% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Admiral is scam !!! I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turn... Read more Reviewed on: 10th December 2024

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About this product

Whether you’re jetting off abroad or travelling across the UK, it’s beneficial to have the security of a travel insurance policy. Here at Smart Money People, we collect Admiral travel insurance reviews from genuine customers so that you can shop with confidence.

Admiral was first set up as a car insurance provider in 1993, but since then, has branched out to offer a variety of insurance products. Admiral strives for convenience and hassle-free insurance, developing an app to allow customers to manage their cover on the go.

Smart Money People hosts reviews for a variety of Admiral’s travel insurance policies, like the Single Trip cover for those who only travel once a year, and the Annual Travel policy for more frequent travellers. Admiral also offers specialist cover for winter sports holidays and cruises, as well as a policy to cover your gadgets - great if you’re travelling for business with lots of expensive tech. Read our Admiral travel insurance reviews to see what customers have said about their experiences.

Have you taken out a travel insurance policy with Admiral? Whatever your experience, leave a review with Smart Money People to help improve trust and transparency in financial services. Share how easy (or hard!) the sign-up process was. Have you been satisfied with the cover you received for the price of the policy? Did you deal with the customer service team at all? Leave an Admiral travel insurance review to help others find their perfect policy.

Admiral Travel Insurance reviews (151)

Review of the Admiral, Travel Insurance:

Don't go with the Cheapest

I too have an annual travel insurance policy with Admiral. I have been insured with them for 12 years and had 2 claims for cancellation ( close family death and personal illness).Once I provided the proofs claims were settled with no hassle. Insurance is not about cost.It is about how you are treated in the unlikely event of a claim.Do not go for the cheapest. Reviewed on: 24th December 2015

Admiral is scam !!!

I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turned out that I had Covid. the admiral rejected the claim because FCDO has advised against all travel to Russia. moreover, I had to shorten my trip and come back when I recovered, all tickets were lost... they are a very fake company, if you want to be cheated, get insurance with ADMiRAL. It's not my fault that I got sick and lost a lot of money, that's what insurance is for in such cases. I feel discriminated against Isn't professional Reviewed on: 10th December 2024

Initially I was worried due to other reviews.

Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report etc. after 8 days I received a call informing me that would would pay the full amount minus 10 percent because the phone was older. I could not be happier with the service. Thanks admiral Reviewed on: 6th November 2024

Policy covers nothing in effect

I thought that my buying insurance from a well known company that I would be covered. Wrong! My flight was cancelled and with no available flight for three days my travel company transferred my holiday to next year. As I was not aware that the flight was cancelled until I arrived at Gatwick airport Easyjet reimbursed a percentage of my travel home costs. I attempted to claim my travels costs for the journey to Gatwick airport from my travel insurance (which stated it covered travel expenses. First Admiral said that they would not pay out as Easyjet had sent an email informing me that the flight was cancelled. When I replied that the email was sent AFTER I had left home, and was well on my journey, and that even if we had turned around that I would still have had to pay the taxi driver - they replied that taxi fares are not covered by the policy! Reviewed on: 16th October 2024

Very good service and a great price

Very good service and a great price Reviewed on: 10th October 2024

Admiral travel insurance are AWFUL!!!

Whilst on holiday with my son and daughter, I was seriously injured when a skier collided with me, (his fault), on 14/03/2024. After being rescued by the ski patrol I was assessed at the medical centre at La Plagne who then sent me to Borg Saint Maurice hospital for brain and MRI scans. They discovered that I had internal bleeding so I was immediately flown, by helicopter, to CHU Hospital Grenoble to fix my broken spleen. After the operation I spent three days in intensive care and another sixteen days in hospital before being released on 02/04/2024. The French hospitals were superb and the treatment I received was first class. My son an daughter were very concerned for my welfare so they immediately left the resort and relocated to Grenoble. Once I left intensive care they returned home. It is only now, over six months later and many prompts from me, that Admiral are finally settling outstanding medical fees owed to the French hospitals. I was also asked by Admiral to provide proof I was actually in hospital at Grenoble from 14/03/2024 to 02/04/2024! Concerning my claim for expenses, for six months my daughter and I have endeavoured to supply Admiral with all the relevant information they require. However, their Portal is difficult to use and I found it impossible to add any files or documents to it. I was shocked to discover that Admiral claims DO NOT read any incoming emails. I had to telephone them and specifically describe the email then ask them to 'download and read it'! So far Admiral Insurance have had valid invoices and receipts for travel, accomodation and medical costs sent to them. But this is not enough, they are now demanding copies of bank and credit card statements showing the actual payment of every item being claimed, along with the circumstances behind each and every claim. This includes bank statements showing cash withdrawals for when cash was paid for taxi hire, buses etc! My son and daughter have been 'out of pocket' for hundreds of pounds for over six months now. Despite hours on the telephone with Admiral Insurance there is still no sign of any settlement forthcoming. The Admiral complaints procedure is ineffective, inefficient and unsatisfactory and they can take up to eight weeks to reach any conclusion. (I will continue with my complaint via the Financial Ombudsman). After six months of dealing with Admiral Insurance, their apparent reluctance to settle my claim and their insistance on ridiculous ammounts of evidence is causing me increasing levels of stress, worry and frustration. It is certainly not helping with my recovery. I expected far better from what I thought was a reputable company. Date of experience: 14 March 2024 Reviewed on: 20th September 2024

Perfect cover with very competitive premium

As a senior citizen I was searching for affordable travel insurance and came across Admiral in my search. The cover was perfect and the premium was very competitive. It was so easy to apply and quickly got my documentation. Reviewed on: 7th September 2024

Updated my travel insurance cover for additional cou...

Updated my travel insurance cover for additional countries. Process very simple and price extremely good Reviewed on: 6th September 2024

Reduced renewal!

First travel insurance policy I have ever had where the renewal went down! Mind you have not had to claim which is the test for an insurance policy. Reviewed on: 4th September 2024

great customer experience, good value

Had great customer experience with Admiral house insurance, so knew I could trust them. Good value for the travel insurance gave peace of mind Reviewed on: 4th September 2024

DO NOT BUY THIS TRAVEL INSURANCE!

DO NOT BUY THIS TRAVEL INSURANCE!!!! It has been the worst experience I HAVE EVER DEALT WITH. please be careful who you get your travel insurance from. My phone was stolen while in New York in July, I'm still waiting for the claim to go through and we are in September. The communication has been dreadful, the Customer service team have given all different excuses which never align which shows me they all need more training. I have asked for call back from mangers 3 times and no-one has called me back. when I try to make a complaint they told me if I'm not happy with the service then I can go to the financial ombudsman which can take unto 8 weeks. I make my money through social media as I'm a YouTuber, I will be making a video about this as I feel like this is a scam. I paid extra to cover my gadgets and still now I have no phone back. PLEASE BE CAREFUL WHO YOU BUY YOUR TRAVEL INSURANCE THROUGH. Video will be uploaded by the end of this week. Reviewed on: 3rd September 2024

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