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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (636 reviews)

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4.74

Based on 636 reviews, last reviewed 12th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (636)

Review of the Animal Friends, Pet Insurance:

okay price but a bit OTT on restrictions

Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal Friends too and the monthly premium still remains reasonable. However when he first moved in he had a couple of episodes of blood in his faeces. He was checked out thoroughly by the vet who found no cause for concern and said it was probably just down to a change of diet. Indeed he had no further problems. I should have kept my mouth shut when I was asked if any medical history as they immediately seized on this to exclude gut problems from the insurance. Rather OTT, I thought and doesn't encourage me to be open and honest in the future. Reviewed on: 15th September 2019

Good value cover

Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025

First time we've insured with Animal Friends, accide...

First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024

Easy journey to purchase, clear documents, helpful c...

Easy journey to purchase, clear documents, helpful content, good value. Reviewed on: 9th September 2024

Good customer service .

So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. Reviewed on: 4th September 2024

excellent customer service

excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick Reviewed on: 27th August 2024

Claims paid in days

Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Reviewed on: 25th August 2024

Great value for money!

Great value for money! I pay £6.99 a month and also have access to a 24 hour online vet service Reviewed on: 25th August 2024

Good Cover, Reasonable Price

Easy to get quotes, and compare levels of cover. Reviewed on: 24th August 2024

Excellent insurance for older dogs

We have an older dog and each time we have needed to use our insurance to help with medical costs the agents at Animal friends have been caring and sympathetic. Money is transferred rapidly with no chasing required. The policy we have is very transparent so we know the exact costs prior to a claim. Reviewed on: 24th August 2024

Really easy to see policy details, competitive prici...

Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me and they offer this which is fantastic. It’s easy to submit claims. Reviewed on: 23rd August 2024

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