Write a review

Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (516 reviews)

View other Aviva products

3.58

Based on 516 reviews, last reviewed 27th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

Insurance is expensive. Insurance is expensive. Loyalty should be rewarded. Reviewed on: 26th February 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

Read all reviews See your review

About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (516)

Review of the Aviva, Car Insurance:

best quotes ever

great website competitive rates and keen renewal prices Reviewed on: 4th September 2017

Easy online/ great value car insurance

Signed up to this,as rates very competitive.Also easy to access on line or by phone,no hard sell or letters.Site easy to navigate and very user freindly. Reviewed on: 22nd August 2023

Good price, good customer service

Happy with Aviva, swift customer service and an ok price. Reviewed on: 22nd August 2023

Excellent Motor Insurance

I have used Aviva for a number of insurance and annuity policies and found them to be an excellent company easy to deal with and second to none on reliability. Reviewed on: 22nd August 2023

A breeze to buy this insurance online

I bought a second car and it was a breeze to buy the insurance for the second one online. Reviewed on: 22nd August 2023

No claims but renewal increase huge

Signing up was incredibly easy but when it came up to renewal our price increased by more than half with no explanation. Reviewed on: 22nd August 2023

Useless company

Been involved in an accident which wasn't my fault. Got a hire car from enterprise. Car is burning petrol almost twice as my car. Been on phone to enterprise/insurance all week to change it. Every time hearing, they are trying to. Started talking about a category is booked under. That car just now is nowhere efficient wise similar to my one. No very helpful, nobody can actually help to swap it. Will end up with no car for a good while. Ending to give away as can't afford to keep up on petrol. Reviewed on: 21st August 2023

Shocking customer service helpline

Haven't even started my policy with Aviva but simply wanted to ask a question about my upcoming policy. Automated customer service experience was appalling. Was unable to get through to anyone. Sort it out Reviewed on: 16th August 2023

Great overall product for a great price

While Aviva isn't the cheapest, I think it is the best value for it's price point when you take into consideration what it's cover offers, as well as it's multi car discount. Reviewed on: 15th August 2023

Zero rating

Aviva Zero insurance is utter rubbish not very helpful when a claim is made even if it was not your fault! Would not recommend have had to do all the leg work myself regarding the claim no one in hand their 'chat' help is very unhelpful. Regardless of the cheap price not worth the policy when claim is made. Beware that they only offer a three door small hatch back as a courtesy car not a like for like as would expect if we're to make a claim. Even after advising that I have a family they were still adamant that they would not be 'upgrading' to a 4door or 5 door hatch back even after sending an email to the CEO the response was still the same. They took 5 days from the claim to respond which is appalling in any sense and their lack of empathy is disgusting. You have been warned Aviva Zero defacto utter sh**!! Reviewed on: 8th August 2023

Aviva Zero means ZERO claims and ZERO customer service

The company is a complete disaster. I have now had a claim outstanding for four months which this company still hasn't been able to fulfil. You cannot get hold of anybody - if you're very lucky and it's your birthday they reply within a couple of days but if you want another reply it takes at least another 24 hours. The company is a joke. Reviewed on: 4th August 2023

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Van Insurance
from Dial Direct 3.80 from 3 reviews
Car Insurance
from Policy Expert 4.82 from 5020 reviews
Van Insurance
from Admiral 4.70 from 145 reviews

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub