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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.65

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (512)

Review of the Aviva, Car Insurance:

Worse experience every trying to get car insurance c...

Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

Diabolical

I had the misfortune to be insured with Aviva Zero. What should have been straightforward claim, has escalated into a nightmare , because of their incompetence. I waited 6 days without a car, just to receive a generic e- mail. It asked me to resubmit information that was sent on day 1. You can’t speak to anyone at this company - all on line apparently. You will spent hours on hold, desperately trying to speak to a human . The live chat service will keep you on hold for 1/2 a hour , then cut you off so you have to start again .When , eventually you do get through, , you will be told that they can’t do anything to help you and you need to wait for the claims team to contact you. I wasn’t contacted by a claims handler for 2 weeks after the accident. and that was via e- mail. After 15 days, no Courtney car, no hire car. My car hasn’t even been booked in for repair. . I called a number on the bottom of the e- mail he sent me- . It was for the injury department though, . so I kept having to re quote my claims reference and be put through. They wouldn’t give me the direct number. They wouldn’t let me speak to the supervisor, I had to go through him. I was told her would call me back- he didn’t.. Even when I did manage to speak to him and told him that Ii needed Aviva to authorize i the hire car , he didn’t. I kept calling to be told he was busy and would call me back he didn’t- this happened 3 times.. if I had free car insurance for the rest of my life with this company , I would decline it. It’s not worth the paper it’s written on. How they are still in business is beyond me.. I wouldn’t recommend them to my worst enemy. Reviewed on: 13th July 2023

Audi a4

what a disgrace joke Aviva zero customer service. Absolutely terrible online chat no human to answer on simple scratch on my car turn disaster. I hand my car with no light on dashboard and I receive the car light on dashboard. I called them back. They said never had right tool to reset and book me, Audi dealer still problem not fix and this is the repair companyat L & I Eaton (Dunfermline). Stay away from Aviva zero honestly you couldn’t get your problem solved if any accident even not your fault, claiming across car insurance company Reviewed on: 12th July 2023

Does anyone work for this company?

I was on hold for an entire hour before they hung up on me because they couldn't connect me to anyone. I ended up going with a different company because their support literally does not exist Reviewed on: 30th June 2023

It's seems like a fraud company

I send my NCD document few times however I received an email saying I did and is now cancelled. They are also charging me 56 for cancellations fee. Few weeks ago I send them the NCD document and received a email saying they have received the documents they required and now they saying they haven't I am very much confused right now... Reviewed on: 30th June 2023

Terrible, hidden fees, STAY AWAY!!!!

Terrible, Hidden Fees, really hard to get contact to them!!! Really upset with this company, I won't recommend and I will never use again!!! Loads of hidden fees, they cancel my insurance for a silly car modification which came which the car already and cancel my insurance for that. Also they charge a cancellation fee, which I didn't ask to cancel. Really hard to contact them, stay hours and hours waiting, always this automatic emails saying nothing and unhelpful. They cancel my insurance for no reason and charge me cancellation fee? USELEES company. Reviewed on: 26th June 2023

AVOID THIS COMPANY AT ALL COST

Please avoid this company at all cost as you will regret not taking on board these reviews. I bought renewed my car and asked for my insurance to be changed over to the new car. This could not be done because the new car was not on their system. I therefore requeted for the policy to be cancelled from 17 April 23. We are now in June and I am still dealing with the back and forth emails from their incompetent CUSTOMER SERVICES TEAM. The policy was never cancelled and the team is now asking if I would like the policy to be cancelled from 3rd June 23. This company customer services is rubbish and would recommend you avoid using them. Reviewed on: 3rd June 2023

Great customer experience

I switched to Aviva Zero car insurance this year and was incredibly pleased with how easy the process was and the customer service I have received. Reviewed on: 1st June 2023

Great service and easy to use

Not had to claim on my insurance but process to contact is very easy and I know I’d have no trouble Reviewed on: 31st May 2023

Avoid

Awful customer service. I'm now on day 35 since making my claim and I am ignored repeatedly. They just do not care and when you've had an accident you need someone to. Reviewed on: 12th May 2023

Worst customer service

Honestly I have never come across people who really hate their jobs as much as the customer service for Aviva zero. They sound depressed, don’t want to help and told me to cancel my policy as they don’t compete on renewal prices so it’s pointless ringing to ask and to go elsewhere. Reviewed on: 11th May 2023

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