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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (507 reviews)

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3.66

Based on 507 reviews, last reviewed 7th Nov 2024

4600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

50%

23%

20%

Latest highest rating:

5

Helpful staff on the phone, and great online applica... Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Latest lowest rating:

1

My motorhome was damaged whilst in for it's MOT, Avi... My motorhome was damaged whilst in for it's MOT, Aviva are their insurers through their broker. The damage occured in December 2024 and the matter is ... Read more Reviewed on: 4th September 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (507)

Aviva Zero means ZERO claims and ZERO customer service

The company is a complete disaster. I have now had a claim outstanding for four months which this company still hasn't been able to fulfil. You cannot get hold of anybody - if you're very lucky and it's your birthday they reply within a couple of days but if you want another reply it takes at least another 24 hours. The company is a joke. Reviewed on: 4th August 2023

Decent management but prices could be better

management experience is nice. Prices increase for no reason and they won't even match their own prices quoted for new customers. Reviewed on: 28th July 2023

Cheaper policy and better cover

Consistently good standards of cover and a lower price on renewal even with zero excess. Other providers couldn't match pricing even with normal excesses. Reviewed on: 28th July 2023

Great app available

So with the Aviva car insurance, we were prompted to get the app. Not really done this before for previous instances? The app is great if I want to make any changes to my insurance policy I do it myself through the app and it makes all the adjustments instantly either reducing my monthly payment or increasing? I have used this for various things like changing vehicles, adding business use. Great little app easy to use with less hassle of having to ring to make any changes. Reviewed on: 28th July 2023

Hassle free experience

It was totally a hassle-free experience getting new car insurance online. Reviewed on: 27th July 2023

Competitively Priced

A good price for the criteria included. I always shop around and Aviva came up at the best price for all the things I wanted including Reviewed on: 14th July 2023

Diabolical

I had the misfortune to be insured with Aviva Zero. What should have been straightforward claim, has escalated into a nightmare , because of their incompetence. I waited 6 days without a car, just to receive a generic e- mail. It asked me to resubmit information that was sent on day 1. You can’t speak to anyone at this company - all on line apparently. You will spent hours on hold, desperately trying to speak to a human . The live chat service will keep you on hold for 1/2 a hour , then cut you off so you have to start again .When , eventually you do get through, , you will be told that they can’t do anything to help you and you need to wait for the claims team to contact you. I wasn’t contacted by a claims handler for 2 weeks after the accident. and that was via e- mail. After 15 days, no Courtney car, no hire car. My car hasn’t even been booked in for repair. . I called a number on the bottom of the e- mail he sent me- . It was for the injury department though, . so I kept having to re quote my claims reference and be put through. They wouldn’t give me the direct number. They wouldn’t let me speak to the supervisor, I had to go through him. I was told her would call me back- he didn’t.. Even when I did manage to speak to him and told him that Ii needed Aviva to authorize i the hire car , he didn’t. I kept calling to be told he was busy and would call me back he didn’t- this happened 3 times.. if I had free car insurance for the rest of my life with this company , I would decline it. It’s not worth the paper it’s written on. How they are still in business is beyond me.. I wouldn’t recommend them to my worst enemy. Reviewed on: 13th July 2023

Audi a4

what a disgrace joke Aviva zero customer service. Absolutely terrible online chat no human to answer on simple scratch on my car turn disaster. I hand my car with no light on dashboard and I receive the car light on dashboard. I called them back. They said never had right tool to reset and book me, Audi dealer still problem not fix and this is the repair companyat L & I Eaton (Dunfermline). Stay away from Aviva zero honestly you couldn’t get your problem solved if any accident even not your fault, claiming across car insurance company Reviewed on: 12th July 2023

Does anyone work for this company?

I was on hold for an entire hour before they hung up on me because they couldn't connect me to anyone. I ended up going with a different company because their support literally does not exist Reviewed on: 30th June 2023

It's seems like a fraud company

I send my NCD document few times however I received an email saying I did and is now cancelled. They are also charging me 56 for cancellations fee. Few weeks ago I send them the NCD document and received a email saying they have received the documents they required and now they saying they haven't I am very much confused right now... Reviewed on: 30th June 2023

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