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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.64

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (512)

Review of the Aviva, Car Insurance:

Worse experience every trying to get car insurance c...

Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

Highly recommend Aviva for car insurance.

I've purchased 2 separate car insurance policies and the experience was excellent and the prices were too. I haven't needed to contact them for anything else yet but I'm sure if I did that would be excellent as well. Reviewed on: 23rd August 2024

Beat my review price by over £20, and Great experience

Beat my review price by over £20, with better policy, better excesses and great online experience with human help when required. Very impressed indeed. Reviewed on: 23rd August 2024

Great policy

Was very easy and reasonable policy. Switched from my long time provider due to cost and been very happy with them so far. All documents are online which is very convenient and I got discount through work which was fantastic savings too. Reviewed on: 22nd August 2024

Yep its good

Good price and good set of coverage in it, you pay for what you get and you get alot with them, good customer service and good online account and app which is user friendly Reviewed on: 22nd August 2024

Easy peasy process

I recently purchased a new car, I was so worried about switched the insurance from one car to another, the process was so easy, and things I've heard about the price rise in car insurance frightened me, but my insurance turned out cheaper. Feel like a valued customer Reviewed on: 22nd August 2024

Helpful, polite, no long wait times

Helpful, polite, no long wait times Reviewed on: 8th August 2024

as if my loss, their gain.

as if my loss, their gain. they want to paint metal panels and give me a car that lose value but they pretend being deaf. Reviewed on: 22nd July 2024

Aviva Car insurance - customer service needs addressing

Car insurance with Aviva was easy to sign up to, however when a third party hit my parked car and I had no way of tracking them as the cctv showed the car speeding but can't read the car reg number. I had to chase Aviva to claim the damage, each step I had to follow up as not had updates. Eventually all dealt with and my 9yrs no claims bonus affected, down to 3yrs - when I was not in the vehicle (parked vehicle) the customer advisers were arrogant and unhelpful. Was stressful as my car was a right off and now my insurance will be impacted for 5yrs or so! Aviva company seems to be great however the agents handling claims need further training and compassion! Reviewed on: 13th June 2024

Just wast of time the don't care a but there...

Just wast of time the don't care a but there customer Reviewed on: 17th May 2024

SaltyDriver

Secure and steady, good experience Reviewed on: 15th April 2024

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