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Aviva: Health Insurance reviews

Name: Health Insurance
Rating: 1.97 (169 reviews)

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1.79

Based on 169 reviews, last reviewed 9th Sep 2024

600% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

19%

72%

Latest highest rating:

5

I’d like you to contact me about life insurance I’d like you to contact me about life insurance Reviewed on: 9th September 2024

Latest lowest rating:

1

Hard to Reach! Aviva are impossible to contact - after nearly an hour on the phone I resorted to email - they have very slow response times on that. I understand the... Read more Reviewed on: 21st June 2024

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About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insurance reviews on Smart Money People can give you valuable insight into the provider and its policies.

Find out how long policyholders have had their health insurance with Aviva and how satisfied they’ve been so far. Learn what is and isn’t covered under the health insurance policy to decide if it suits your requirements. Read about genuine experiences with the customer service team to learn how swiftly Aviva resolves customer concerns. Find out more about the wellbeing services available and how often existing customers use them. Make an informed decision about your new policy by reading our Aviva health insurance reviews.

If you have a health insurance policy with Aviva, share your experience with others. Tell us what level of cover you have and whether you’ve been satisfied with your choice. Have you made a claim on your policy, and if so, how quickly did you receive the payout? Are there any aspects of the insurance that you feel could be improved? Would you renew your policy with Aviva and recommend it to your family and friends? Write an honest Aviva health insurance review today. Together, we can help people like you make better financial decisions.

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Aviva Health Insurance reviews (169)

Impossible to get in touch about claim

Urgent claim has no response 5 days on. Getting in touch by phone - about to give up after 30 mins of music. Chat option does not work. Extremely poor. Reviewed on: 22nd July 2023

Good company

Needed to get this in order to secure a mortgage for my new property. The lady on the phone talked me through options very well, documentation sent. No problems. Would recommend Reviewed on: 21st July 2023

Customer call centre never answers.

It takes me more than 1 hour every time I am trying to get in touch with the customer service team. Awful. Reviewed on: 17th July 2023

Do not use this company

They never answer their phones & the only way to contact them is via a chat box that takes you in circles to ensure to never speak to anyone Reviewed on: 14th July 2023

Tried using them, counting the days on hold

Used them, well tried using them for the first time today, 45 minutes on hold, how long should you wait,1 hour, 3 hours? Don't waste your money paying for this private health care, it's slower than the NHS. Shall be chasing my refund straight away!! Reviewed on: 14th July 2023

Worst service from any company

Let's set the scene. Your wife is dying in hospital so your looking to make a claim. Your exhausted and emotionally destroyed. You ring aviva to see what support and options are available. I have had to call them 3 times and each time it's well over an hour of listening to depressing hold music. You get so fed up you ask is there any other way I can contact you and your informed of the email support address. So I email all the evidence in, get an automatic response saying they will respond within 10 working days . That's right 2 weeks to respond to an email. This is the best bit, after 12 working days still no response so back to the hour and a half wait on the phones. The irony that your paying for private medical insurance and getting 3rd world customer support. I can ring and speak to my nhs doctors surgery in less than 30 mins and that's excessive. Reviewed on: 14th July 2023

very good physio service

I had back problems and the process for self referral was so smooth and the staff at every step were very helpful. The on-line portal is very clear to use too. Reviewed on: 14th July 2023

They don't pick the phone anymore

I have become seriously ill but Aviva does not pick the phone anymore. Reviewed on: 10th July 2023

Customer service and claims help abysmal

To my great regret, I changed over to AVIVA a couple of years ago. I recently had cause to make a claim and their service would be abysmal if there was any. It took 10 days to respond to a claim update despite sending multiple emails and filling in the update forms online on multiple occasions. You cannot get through on the phone, I only managed it once after holding for 1 hour and 40 minutes. They are now questioning the claim despite knowing about the condition for 3 months. I have had to cancel an important operation as a result of their delays. Reviewed on: 14th June 2023

Phone never answered in under an hour

I've been refered for physio. The only physio they would send me too is a 20 mile round trip = fortunately my injury doesn't affect my driving, and I have access to a car - no idea how many buses & hours I would need otherwise, and ceratinly a day off work each time. 16 days ago the physio has confirmed I'd need 4+ sessions; they're now waiting for confirmation from Aviva that the treatment can go ahead. I've chased both the physio and Aviva, I'm currently on hold with Aviva; 55 mins so far; however I know that the phone will not be answered for at least another 15 minutes (despite the reassuring 'thanks for waiting, we'll be right with you' message on loop). If they treat their medical partners in the same way, it's no wonder the nearest physio who will deal with them is such a long way away Reviewed on: 8th June 2023

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