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Suzi Saunders

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Review of the Aviva, Health Insurance:

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Can't get through to anyone

What are we actually paying for? I'm not convinced there's anyone there. I've called so many times, each time I'm on hold for more than an hour and I have to end the call as I have other commitments to attend to, and then today after waiting over an hour they cut me off. Twice. The live chat box just says "We have a live chat team available Mon-Fri 8am-6:30pm and Sat 9am-1pm. Unfortunately, they're busy right now, so we won't be able to connect you to an agent. Give us a ring instead on 0800 051 0929." Angry doesn't come close to how I feel about them. They are charging for a service that is simply not fit for purpose. Reviewed on: 16th August 2023

Suzi Saunders

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