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Aviva: Pension reviews

Name: Pension
Rating: 1.97 (158 reviews)

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1.88

Based on 158 reviews, last reviewed 22nd Dec 2024

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

Poorest investment pension returns Having invested for around 15 years and year on year investment loss. Nearly 40pc. And that on money put in. With no returns. Now fees are eating at w... Read more Reviewed on: 22nd December 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (158)

Review of the Aviva, Pension:

Unsure as pensions are confusing!

I have a small pension here from a secondary job. Whilst I accept it isn't as good as my NHS pension, it perhaps doesn't seem like it will be as fruitful as my NHS one. The online service is good, with lots of information though. Easy to change beneficiaries, age to claim pension etc - much easier than NHS pensions! Lots of emails too, whereas nothing from NHS Pensions! Reviewed on: 13th March 2023

Completely hopeless at giving you your money

I have been trying to withdraw a tax free lump sum for 3 months, it is supposed to take 7 days to get a quote and then 5 days to get the cash. I still don't even have a quote. The contact centre are very friendly and try to be helpful but the payments team seem completely incompetent and unhelpful. It is stunning that they cant seem to talk to each other. Reviewed on: 3rd September 2024

Such polite and friendly staff, very helpful and min...

Such polite and friendly staff, very helpful and minimal wsit time on phone. Reviewed on: 24th August 2024

Good Product

Pension looked after since transferred to Aviva Reviewed on: 24th August 2024

High charges reduce your returns.

High charges reduce your returns. Also limited range of low cost fund options. Reviewed on: 23rd August 2024

I am trying to take my pens ion as a lump sum .

I am trying to take my pension as a lump sum . They are not being very cooperative at the moment. I rang a few weeks ago and they sent an information pack filled then docs to sign / signed and now 4 week delay and was told by a very rude person that I’m not the only pensioner cashing in their pension . She / they seem to forget that it is my money that I paid in all those years and now it seems they begrudge allowing me my pension which over the years I worked hard for . No respect for the customer whatsoever k I’ll Reviewed on: 13th August 2024

They behave as if it’s their money, not yours!

I’ve had a very bad experience dealing with Aviva over my pension transfer. I’ve spent hours on this and supplied with them with endless documentation and had a money helper appointment. They don’t return phone calls or reply to emails, it’s all completely shambolic. This has been going on for over 7 months now, and still they are dragging their heals and not transferring my money. I’m starting to wonder what they’re doing with all my data, as well as my money! Avoid Aviva Pensions at all cost, just read the other one star reviews on this and other websites, there are so many of them! I suspect the only reviews above one star are written by their own employees, they are probably incentivised to do them, in an attempt to drown out the dissatisfaction of their real customers. Frustrating and difficult company to deal with. I’ll be reporting them to Pensions Ombudsman. Reviewed on: 6th July 2024

Shambolic experience from start to finish.

Shambolic experience from start to finish. Tell you 3-6 weeks to transfer funds and still waiting 12 weeks later. Avoid at all cost Reviewed on: 4th July 2024

Having paid over £6000 over 15 years I received diag...

Having paid over £6000 over 15 years I received diagnosis stage 4 terminal bowel cancer last October, upon contacting them I had a female saying a very unconvincing SORRY we won’t pay out on this policy if I was to get this diagnosis in the last 18 months of policy, they continued to take money telling me that I have to die before 14 may this year to get the payout. So check the small print as these companies it shows do not have your health or interest as a priority, should have had a payout of over£100.000 which would have helped my wife pay our £70.000 mortgage instead of now hurrying to downsize prior to my death. Nice company to do people with. STAY CLEAR OF AVIVA Reviewed on: 21st June 2024

Aviva is devaluing annuities it has bought

Aviva acquired a small annuity I had been forced to take out on a small personal pension pot with Sun Life - the law back then forced me to buy an annuity. Despite the capital value of the annuity being less than £10,000, Aviva refuses to allow me to encash it. Also, Aviva has consistently paid my annual annuity a day late, with customer service perpetually telling me I have the date wrong. Aviva has now admitted to the Ombudsman that "we always add a day". I believe they have also altered residual value calculations, so that my estate will get less than it should when I die. Essentially, by delaying payment by a day and probably taking at least a week off residual value, Aviva are diminishing the value of my annuity by at least 2.4%. I firmly believe it is illegal to change the T&Cs of an annuity already in payment, and am waiting to hear what, if anything, the Pensions Regulator will do to address Aviva's daylight robbery. The point is, if Aviva is doing this to all the annuities it has bought, it will add up to tens of millions of pounds added to Aviva's profits - and taken away from annuitants. If you are in the same position as me, make a formal complaint to the Regulator; the Ombudsman is restricted in what they can do about this blatant daylight robbery. Reviewed on: 20th June 2024

Shameful service and company

I’ve been waiting for 2 months to get my policies paid out. I received an email 2 days ago saying that the one policy has decreased in value by 37%. Still no payout. Customer agents don’t tell the truth. Polite but untruthful. Can’t believe anything they tell you. So utterly useless. I have no words left. Reviewed on: 16th April 2024

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