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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (160 reviews)

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2.68

Based on 160 reviews, last reviewed 8th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

Insurance companies are bad - AXA are the worst Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between eac... Read more Reviewed on: 8th January 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

Axa Car Insurance reviews (160)

Review of the Axa, Car Insurance:

I’ve been a loyal customer of AXA for years, but m...

I’ve been a loyal customer of AXA for years, but my recent experience with them has been extremely disappointing. When I found a cheaper quote elsewhere and asked if AXA could match it, I was told outright that this wasn’t possible and that I should look elsewhere. It felt like my loyalty as a long-term customer wasn’t valued at all. Despite raising concerns about how my renewal premium was calculated, I received vague, generic responses that lacked transparency. AXA claims they follow FCA regulations, but they refused to provide a clear explanation of how my renewal price was determined, leaving me questioning their fairness. To make matters worse, AXA imposes a £52.50 cancellation fee, which they justify with routine administrative tasks like updating the Motor Insurance Database. This fee feels excessive and unfair, especially given that switching providers was my only real option due to their unwillingness to negotiate or clarify their pricing. Overall, AXA’s approach feels dismissive of customer loyalty and overly rigid. They seem more interested in pushing customers to shop around than retaining them by offering competitive pricing or addressing concerns properly. I’ve escalated my complaint, but based on this experience, I won’t be returning to AXA in the future. I wouldn’t recommend AXA if you value transparency, loyalty, or flexibility from your insurance provider. There are better options out there. Rating: 1/5 Reviewed on: 27th November 2024

Claim processing is impossible

I had been ignored for almost 2 months with no contact ( I’ve send many reminders), only when starting to review them I been contacted and asked to provide documents that doesn’t exist, so don’t waste your time and money,! Reviewed on: 5th November 2023

The simplest claim made very hard

Had a car drive into the rear of my car what I thought was a simple claim turned into a nightmare,5 months to wait for the repair and the car damaged by the car repair shop . Endless phone calls to staff who just don't care about you. Reviewed on: 4th November 2023

Reliable service

Dealt with my Claim in quick manner. Quick courtesy car and quick payment. No fussing about. Agents available online to speak to as well as on the phone. I would highly recommend. Reviewed on: 30th August 2023

Fantastic value for features included in my policy.

Quite gobsmacked to actually get a renewal quote that was cheaper than the nearest rival. The policy offers many features other companies charge for, and is very competitive with the additional benefits too. Easy to manage online and speaking with customer service is also very good too. Reviewed on: 24th August 2023

Great cover, poor claim management

Good value insurance compared to others. After claim was made, you may encounter months of delays to get the claim closed and not in a fair way. Just my experience. I took AXA to the ombudsman and that's another 4 months wait after almost one year post claim... Reviewed on: 23rd August 2023

Well priced, good service

Very reasonably priced considering the market at the moment. Also a very smooth sign up and activation process. No complaints at all Reviewed on: 23rd August 2023

Great service and support from AXA

AXA really supported me during the claim process. They were empathetic and kind throughout the process. Reviewed on: 22nd August 2023

Impossible to contact

Renewal premium went up by a very large amount. £280 to £480. I tried many times to speak about this but as always they were experiencing “high volumes of calls” nothing to do with being under staffed! After a week of calling I gave up. Then it was a nightmare to stop them automatically taking my money from bank account at renewal.. I eventually worked out how to do this. And went else where. £200 cheaper. I then got e mail saying sorry you left us. I replied, maybe would not if i could speak to someone. No reply!!!!! Tgats my experience. Reviewed on: 22nd August 2023

Car Insurance Renewal SHOCK

I received a renewal notice from my present car insurers and was absolutely dumbfounded !! From just over £400 last year to over £2,000 this year. I queried this but was informed that it was correct. I searched on line and looked at several other options and decided on AXA as, although they were not the cheapest, the package they offered was the best value package by far, and for two thirds less than my present insurer with whom I had been with for several years. I am now looking into AXA's health insurance offers which so far look very promising. I am extremely happy with this insurance company and would definitely recommend them to my family, friends and colleagues. Reviewed on: 14th August 2023

An Unreliable, Slow, and Inept company

Recently I had the misfortune of relying on AXA Travel Insurance for a trip, and my experience with their services has been nothing short of abysmal. I strongly advise against choosing AXA Travel Insurance for your travel needs due to their unreliability, sluggishness, ineptitude, and overall uselessness. First, their investigation process is a never-ending saga that seems designed to test one's patience. When I had to file a claim, I expected a timely and efficient resolution. However, AXA proved to be anything but efficient. The process has dragged on (and on) for an unreasonable amount of time, causing me unnecessary stress and anxiety. Their total disregard for customer needs was simply disheartening. The sporadic contact from AXA throughout the investigation was beyond frustrating. I constantly found myself waiting for updates, only to receive minimal information, a request for more details that could have been requested since the beginning of the process, or no response at all. It felt like I was being left in the dark, uncertain of the progress or outcome of my claim. In the end, dealing with AXA Travel Insurance has proven to be a hassle that is not worth the time, effort, or money. Their slow and unreliable service and ineptitude and lack of communication have left me feeling frustrated and disappointed. I had expected a reliable and reputable insurance provider, but I got an agonizing experience that I would never want anyone else to go through. I cannot stress enough how strongly I discourage anyone from them, just save yourself the headache and find a more reputable insurance provider that values your time and well-being. Reviewed on: 7th June 2023

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