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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.01 (162 reviews)

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2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (162)

Review of the AXA, Car insurance:

Worse insurance company ever

I was involved in a non fault accident, British Gas driver accepted liability of the occasion and Axa being my insurance dealt with them and at the end Axa asked me to pay £500 access on a non fault accident and they said that cos I decided to fix my car at a garage I know and not the one they wanted to me to too even tho they never asked me to go to any garage all they said the garage has to be VAT registered !! I am taking legal advice against them Reviewed on: 12th December 2023

You will never see the money they've promised

I was promised over 500 pounds to cover my medical bill almost a year ago...I am still waiting. It is impossible to speak to them via phone, and via email you will get an apology every 2 months with no action. They keep apologising and escalating the issue but I am still waiting. Reviewed on: 11th February 2023

Axa car insurance claims

If you like being passed from pillar to post by various Axa representatives and then spend lengthy waits on their auto call systems. They are for you. My claim is now in its 5th month and still no end in sight and still the buck passing continues. Never again. Reviewed on: 3rd February 2023

TERRIBLE NONSENSE OF CUSTOMER SERVICE.

Please please dont get AXA insurance!!!!! or dont use AXA UNDERWIRTIER EITHER. this company is a money taking company from the clients. There is no communication between vehicle repairs shops and AXA! had taken CAT COVERTER BY theft on my hybrid car and made a claim about it and waiting for a month and nothing happen and kept saying sorry the nominated garages are full and relocated to another garages but they all lie! they dont contact to the garage when i ask directly to the garages I have made claim on Ombudsman now. i pay my insurance fee 70 quids and now i need to work by myself ? what kinds of insurance company is that ? Awful, Terrible customer service ! shame on this evil company soaking all clients money and do nothing. Reviewed on: 26th January 2023

Poor Service, Unrealistic Claim Payments, Staggering Premium Increases

Seriously undervalued repairs after storm Eunice, very poor communication, staggering premium increases, no quality of customer care or loyalty. What else can I say! My advice is to look elsewhere and take note of the high level of poor reviews across all sites. Reviewed on: 19th January 2023

Avoid axa

thing it to avoid axa.. Best thing it to avoid axa.. Just look at the other reviews it's so true. My car hasn't been picked up I have reported the claim in November 2022 my car is now gathering mould. It takes me an hour to an hour half to get through I've spent over 20 hours in phone calls. I have no courtesy car I'm having to take cabs, my partner is disabled and its costing a lot to get about. I will definitely not deal with axa in future Reviewed on: 11th January 2023

Avoid This Company at all cost

50 days since accident. Vehicle still not recovered for repair. Excuses and lies, Complaint with the ombudsman Reviewed on: 10th January 2023

A complete nightmare avoid at all costs

Been about 3 weeks with out a car, a company collected the car on behalf of AXA to check whether it can be repaired, its been more than a week and I call that company and they just inform me that AXA instructed them to pick it up and nothing else. Now I have no car, no courtesy car and have no clue what is going on. More important than anything is no one responds to any attempts of contact. One star is not even deserved. Reviewed on: 21st December 2022

Claims process is absolutely horrendous and they are liars

How this company has a 5 star defaqto rating is beyond me. I had to make a claim earlier in the year for a damaged headlight, after someone had reversed into my car and left without leaving any details. I contacted the claims team and they were useless. I was given incorrect information on more than one occasion and sent on a wild goose-chase to "vision" which is their approved company for booking your car into a garage for repairs. I told the claims team I wanted my car to be repaired at Southampton Audi as that is where my car was currently situated having its MOT. I was told by vision the nearest garage who could carry out my repairs was 25 miles further away in Salisbury! I pleaded with Vision that this was an enormous inconvenience, but they said that is all they could offer. More hours were then wasted contacting garages in Salisbury and getting absolutely nowhere as they could not carry out the repairs within a reasonable time frame. Due to the headlight damage my car had failed its MOT, so the repairs had to be carried out ASAP hence why I wished my car to be repaired at Southampton Audi where the car was situated at the time. I then gave up and called the AXA helpline number and was told that my car could be repaired at a garage of my choice all along! I also queried that the no claims team had said I would be classed as at fault in this instance and would be losing 10 years off my no claims! The call handler said this would not be the case and that it was essentially a hit and run I would not be classed as at fault and only lose 2 years no claims. This turned out to be further miss information and I have been classed as at fault! Axa need to seriously re-train their staff as the experience of making a claim was absolutely horrendous. I literally lost an entire day making endless phone calls going round in circles when I should have been given the correct information and guidance from the claims team at the first point of call. I am now trying to raise a complaint about this experience and being lied to, but trying to raise a complaint is almost impossible with AXA also as I think they simply do not care about me as a customer. Incredibly disappointing and frustrating experience from a so called 5 star insurer. Reviewed on: 15th December 2022

Great at the start !

Great company at the start when taking your money. So easy and straightforward. Them if you need to claim they are utterly useless. Hours spent on the phone which you get disconnected after 30 mins without speaking to anyone. I've been without a vehicle for 2 weeks and still no end in sight on when it will be repaired or the courtesy vehicle which was happily discussed when I bought the policy. Come on AXA. I went with you guys again because you had a great name in the business. I so wish I had gone elsewhere ! Reviewed on: 28th November 2022

Liars - and you have to wait 3 hours to get thru to speak to liars

Flat out lied during a claim. They got found out lying, but good luck speaking to anyone. An absolute embrassment of a company. If you ever actually need the product you're paying for they are elusive in the extreme. An absolute racket. Reviewed on: 25th November 2022

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