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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.01 (162 reviews)

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2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (162)

Review of the AXA, Car insurance:

Worse insurance company ever

I was involved in a non fault accident, British Gas driver accepted liability of the occasion and Axa being my insurance dealt with them and at the end Axa asked me to pay £500 access on a non fault accident and they said that cos I decided to fix my car at a garage I know and not the one they wanted to me to too even tho they never asked me to go to any garage all they said the garage has to be VAT registered !! I am taking legal advice against them Reviewed on: 12th December 2023

Disgusting

We were hit in the rear wheel on a roundabout, they made us lose. They didn’t fight our case or investigate the evidence provided, what’s the point of paying hard earned money to a company won’t protect you, stay away be warned !! Reviewed on: 24th October 2022

Good

I got a covered well by AXA on my travel abroad with family Reviewed on: 15th October 2022

Shocking lack of communication!!!

Went to renew my insurance only to discover a claim had been claimed against me, settled and closed. A claim I had no idea was even still going on. I had informed the insurance company last year that they may get a call as I had reversed into a car (very slowly) in a car park with witnesses, which had broken 3 slats on the front plastic grill of the car I hit. Which I had offered to pay for the damage to as on looking online at a new grill it would've been around £100 for a brand new one, the other driver said he'd get back to me. roll on 8 months for my renewal. turns out (without a call or email, letter or anything) they proceeded with the claim and paid out £2,152.52 ! If you end up in a bump hopefully the car you hit is insured by AXA. It seems to me they will pay out whatever it is you want to claim for, and do it all without informing their customer or gathering any evidence. SHOCKING !! Reviewed on: 6th October 2022

Great multi-car discount

Shopping around for insurance for our second car and realised AXA provided 25% off for additional vehicles, they were already competitive but this saving beat the competition hands down. Reviewed on: 28th September 2022

Horrendous communication

I had an accident in august and before even witness statements had been received or sketches they closed it not in my favour. Can’t get hold of them on the phone if you work Monday to Friday as they close at 5 and I was routinely 130+ in the queue. Told me to contact via social media to be told no you can’t speak to us as you used a broker. Used the contact me form on the 28th august still had nothing back. Used the email address on the letters same week still had nothing back. Absolutely the worst company I’ve ever had to deal with. Reviewed on: 21st September 2022

Easy to deal with

It is so easy to take insurance out with them, as well as to manage online and renew when needed. Everything is done so quick Reviewed on: 13th September 2022

WARNING!!!!! DO NOT USE AXA CAR INSURANCE

WARNING!!!!! DO NOT USE AXA CAR INSURANCE I have had Covid for the last 2 months. I am self employed and have not been able to work some days of the month. I was 1 day late with my car insurance payment today but they would not accept payment and said they will cancel my insurance. I explained to a manager I have been suffering from Covid but they did not care? It was my last payment for the year and I would have 2 months left of car insurance. I would not recommend you use this company. Reviewed on: 17th August 2022

Great price

Very helpful and a great price, give discounts for teachers were other companies don’t. Thank you Reviewed on: 14th August 2022

Best value and easiest application

Easy to process, easy to amend and helpful staff Reviewed on: 5th August 2022

Using sub standard garage for repairs with problem outstanding after 15 months

Our catalytic converter was stolen from our Honda Civiv Hybrid in May 2021. Their response was prompt but the garage installed a sub standard catalytic converter which was too big and kept hitting the bumps. After complaining they removed the casing, which meant the catalytic converter was exposed to the elements. After we complained they installed another one, but this time the car was very noisy. All these took weeks. We took the car to Honda garage who said the catalytic converter does not have the silencer part and is incorrect. After months of complaining to Axa and the Ombudsman, the garage agreed to have a look again. That was a complete waste of time as the garage manager refused to acknowledge there was anything wrong and kept saying the noise is from the engine, which is not true as it clearly comes from the exhaust. So our very quiet car sounds like a diesel car and no one is doing anything about it. I did not renew with Axa as premium was £300 more than other companies. If the insurance companies all going to go for cheap options when it comes to repairs, I rather go for cheaper premiums. Reviewed on: 22nd July 2022

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