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Bank of Scotland: Classic Account reviews

Name: Classic Account
Rating: 3.95 (103 reviews)

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3.95

Based on 103 reviews, last reviewed 5th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

23%

16%

10%

Latest highest rating:

5

Great bank, always helpful and can speak to human if... Great bank, always helpful and can speak to human if needed Reviewed on: 29th May 2024

Latest lowest rating:

1

The pervasive impact of white mediocrity The branch in Morningside Edinburgh is grossly inefficient and run by a manager who struts around with an iPad asking people inane things like, ‘how a... Read more Reviewed on: 24th May 2024

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About this product

Bank of Scotland is a commercial and clearing bank, part of Lloyds Banking Group. The Bank of Scotland Classic Account is one of the bank’s current accounts. It has opportunities to earn interest and cashback with selected retailers, as well as offering overdraft options. Account holders can also take advantage of a mobile banking app packed with features and benefits.

Finding the right bank account for your financial needs is important. We collect Bank of Scotland Classic Account reviews to give you valuable insight into the account and provider. Make an informed decision by reading the reviews on Smart Money People.

Find out how long account holders have had their Classic Account with Bank of Scotland. Read about the main pros and cons they’ve experienced so far. Learn more about the mobile banking app and the most beneficial features it has. Find out if existing account holders would recommend the account to their family and friends. Read about experiences with the customer service team. All of this and more can be found in our Bank of Scotland Current Account reviews.

If you have a Bank of Scotland Classic Account, write an honest review today. Tell us why you chose this account and whether it’s your main bank account. Have you been satisfied with the account so far? Do you use the cashback opportunities and would you say they’re worthwhile? What are your favourite features of the mobile banking app? Have you encountered any issues with the account, and if so, how well did the provider resolve them? Whether good or bad, write a Bank of Scotland Classic Account review. Together, we can help people like you make better financial decisions.

Bank of Scotland Classic Account reviews (103)

Review of the Bank of Scotland, Classic Account:

Rubbish interest and overdraft fees

Appalling rates of interest for classic accounts and daily overdraft fees are a total rip-off. Reviewed on: 22nd November 2019

Excellent customer service

I often go into the bank once a week to withdraw or deposit money. It is very welcoming and there is always someone on hand to give you advice. The cashiers are great with a wile for every customer! Reviewed on: 7th February 2020

Never had an issue

Great customer service and never had an issue with them. Great bank overall Reviewed on: 5th February 2020

Easy to use bank account

Bank Staff are friendly, helpful and not pushy. Bank Account is straightforward, easy to use and trouble free. All payment methods available & also has easy to use safe Internet Banklng. Reviewed on: 19th January 2020

No issues

I have been with the Bank of Scotland for many years. I have never had any problems and have always found their customer service to be excellent in branch and over the phone. Reviewed on: 18th January 2020

Best Bank

I have always thought my experience when in branch or calling has been very professional and efficient. Reviewed on: 23rd December 2019

Reasonable app, customer service lacking

The app is easy to use though could do with some more functionality. Unfortunately it's very difficult to get through to customer service. Reviewed on: 22nd November 2019

Excellent Account

After losing my job and being treated appallingly by my previous bank BofS stepped in when i was at my lowest and helped me regain some dignity. The Classic account is excellent and offers everything you would expect and has no fee. Reviewed on: 21st November 2019

OK, I suppose

They used to make a lot of mistakes when it was telephone banking and were never wrong. Since I moved to Internet Banking no mistakes but poor interest. Reviewed on: 21st November 2019

Best bank I've been with

Absolutely love BOS there customer service in branch are amazing and there app is great Reviewed on: 12th November 2019

Interest on current account

And no monthly fee Friendly and helpful staff Reviewed on: 2nd August 2019

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