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Barclays: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.62 (86 reviews)

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3.50

Based on 86 reviews, last reviewed 3rd Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

15%

27%

Latest highest rating:

4

Helpful banking Good product very friendly very helpful and answer all queries. Easy easy to move from one product to another and re-mortgage. Easy to track on the ap... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not use Barcleys, not to be trusted Got a redemption value to pay mortgage off 11th December, paid within one hour, App showed all correctly, then Barcleys took another direct debit on 1... Read more Reviewed on: 3rd January 2025

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About this product

Barclays is a financial provider offering a range of products and services, including fixed rate mortgages. A fixed rate mortgage has a set interest rate for a specific period of time, usually between two and five years, but sometimes up to ten. If you have any questions about a mortgage, always ask the lender or an independent advisor.

Buying a home is a large financial investment, so finding the right mortgage is important. We collect Barclays fixed rate mortgage reviews to help you make an informed decision when choosing your lender and product.

Read the reviews on Smart Money People to find out how satisfied existing homeowners are with Barclays’ fixed rate mortgage. Learn why they chose this mortgage and whether they would recommend the product to family and friends. Read about genuine experiences with Barclays’ customer service team to learn how swiftly the lender resolves any issues and concerns. Gain valuable insight into the provider and product by reading our Barclays fixed rate mortgage reviews.

Did Barclays help you buy your dream home? Write a review for the fixed rate mortgage today. Tell us why you chose this mortgage and how satisfied you’ve been throughout. What are the main pros and cons you’ve experienced? Don’t forget to include details about the application process and how easy it was to understand. Has Barclays kept you up to date with any important mortgage news and updates? Would you recommend the mortgage product to your friends and family? Write an honest Barclays fixed rate mortgage review on Smart Money People. Together, we can help people like you make better financial decisions.

Barclays Fixed Rate Mortgage reviews (86)

Review of the Barclays, Fixed Rate Mortgage:

They nearly cost me my flat, and moving out of home

Sadly my first home was above shops, so limited me in choices of companies. Barclays was the cheapest of the two options. Whilst arranging a mortgage, the whole home purchase process ground to a halt. Barclays were not progressing the mortgage application. It took me, the estate agents, several friends, both sides solicitors, the developer and my mortgage advisor calling them non-stop for 4 days, to eventually get through to someone. Barclays had asked for my flats Royal Mail address, and the address including floor number (which we don't use in the UK). These didn't match and they silently stopped progressing my mortgage as these two different addresses, that they asked for, didn't match. I was incredibly stressed and depressed that my chance to move out of home was on the line, as there wasn't much time left to exchange. Later after thankfully moving in, I opened a bank account with them, but this hid my mortgage account and I couldn't pay my mortgage. They had to wipe my profile and rebuild everything. And when I later closed the account a few years later, my mortgage disappeared again... Finally part redemption mortgage overpayments with them require a separate payment of 3x your mortgage cost. This made overpaying them a slow process. I have never been so angered and upset by any other company. Reviewed on: 4th September 2024

Mortgage rates

Have held a mortgage with Barclays for many years. They offer a good range of fixed and tracker rates. Reviewed on: 4th February 2023

Good mortgage

Helpful bank, they explained the breakdown of my mortgage very well on a call. Highly recommended. Reviewed on: 1st February 2023

Shocking service great while your paying

While paying and getting mortgage I would give 11 out of 10 easy n helpful. Paying mortgage off at end shocking service. Phoned 3 times given different information plus even a letter giving wrong information. Sent me a letter back to contact them .2 hours 20 minutes in queue. Mind I'm in complaints gave person reference number absolutely no interest and asked why I was phoning. Asked to speak to someone else .put me on hold meant to wait another 90 minutes. So bad review an sent another letter Reviewed on: 1st February 2023

Excellent experience with Barclays mortgage team

The team was very professional and helpful. They answered all of our questions and helped us through a stressful period of getting our first house. The process was quick Reviewed on: 13th September 2022

Top company

Great Company who really helped me when purchasing my first house. The experienced mortgage advisors guided me through the whole application and kept me updated. I am very grateful to the staff at my local Barclays branch. Reviewed on: 15th August 2022

Traumatic experience with Barclays mortgage

I applied for a mortgage from Barclays as a first time buyer. The experience has been horrendous and thanks to its very incompetent mortgage team I'm going to lose the property. The seller is fed up with the length of time this is taking when my solicitor sent all the paperwork related to the survey of the house around the 15th of Feb. Two months down the line this hasn't been sectioned. A complaint has been put through and even the complaint department didn't botherered to give me a ring when it was agreed through a text message. The stress and upset this is causing me is beyond belief. An absolute lack of respect to a customer. Never use Barclays as your lender Reviewed on: 13th April 2022

Appalling Customer service from Barclays

Appalling customer service from Barclays Bank. As a current customer I was told I could port my mortgage at my current rate, and refund my earlier payment fee of nearly £8000, following the sale of my previous home. Due to their horrendous customer service the 90 day period elapsed and have now had to remortgage costing me an extra £200 a month and losing over £8000. I am now 8 weeks down the line applying for a new mortgage and still no final offer, no feedback and when I managed to speak to them, my case has been passed around to 4 different advisors and a manager. The most recent excuse was they had lost the valuation, then when they managed to find it, there were IT issues attaching this to my case, with another further 3 weeks delay. I am now facing losing my property as the sellers are sick of hearing the different excuses and in such a competitive markets, this will probably cost me more money to find a new one.. The stress and upset is beyond belief. Can I suggest no one uses Barclay bank, as I now have no where to live due to short term rental running out and if this doesn’t complete, it will have cost me thousands!! If anyone from Barclays Senior leadership teams see’s this comment please help me!!!! If I lose my property the next steps are to seek legal advice and seek compensation. From a Very disgruntled customer. Reviewed on: 12th April 2022

Appalling customer service, communications and mortgage process

Barclays Mortgages seem to attract either 5* or 1* reviews; it’s down to luck as to whether your mortgage application goes through a competent or incompetent mortgage team. My application for a 18% LTV fixed rate mortgage should have taken just 5 days on a fast track route; 7 weeks later it is still sitting with the underwriter. Try as he might, my broker cannot get a coherent answer from Barclays as to the cause of the delay. One day he’ll be told it’s a technical issue, but the next person he deals with says it is not. My seller is so fed up with the lack of progress that he is threatening to remarket the property to someone who can proceed immediately Of note, Barclays is the only mainstream lender not to have a phone line to a responsible individual; all communication is by email or web chat, with the respondents being based in India. My experience so far, is of a lender with an incompetent team who simply don’t care. This is the second time in 6 years that I have attempted to get a Barclays mortgage, but the last time I will be let down in this way. I fully expect to lose the property we have been waiting 9 months to buy, solely due to Barclays’ incompetence and disinterest. My advice is not to be tempted by Barclays low interest rate, but instead, apply to the next best lender. Reviewed on: 21st March 2022

It could not be more frustrating to do the basics with Barclays

Terrible customers service, terrible online banking - they take your money and care about nothing else Reviewed on: 4th January 2022

Fair interest, friendly service

As a first time buyer, we expected to pay a higher interest rate so were pleasantly surprised with our offer from Barclays. The mortgage process was completely straight forward and all completed quickly. I had to call to change our bank details and the customer service agent was extremely helpful and polite. Very happy overall. Reviewed on: 31st August 2021

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