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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (291 reviews)

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4.70

Based on 291 reviews, last reviewed 4th Apr 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Excellent Service. Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed thro... Read more Reviewed on: 4th April 2025

Latest lowest rating:

1

First, it's very slow. Many last minute surprises First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exc... Read more Reviewed on: 31st March 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interest...

Bath Building Society Mortgages reviews (291)

Review of the Bath Building Society, Mortgages:

Best in the West of England

Great Customer Service, very pleased Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you Andrew for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd March 2023

Excellent Service.

Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed throughout the process and he answered any questions and concerns. He was excellent. Reviewed on: 4th April 2025

friendly and helpful from the start.

friendly and helpful from the start. Kept informed throughout. Reviewed on: 4th April 2025

First, it's very slow. Many last minute surprises

First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exchange. The offer contained a number of demands that contradicted the information supplied in the application, literally impossible & impractical demands. So we are now having to start the entire process again. Find a new property, make a fresh application, etc. It would have been better if they had suggested that it's riverside... Reviewed on: 31st March 2025

Helpful and courteous

My contact with BBS staff has always been a positive experience. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Sheila, thank you for taking the time out and leaving this feedback. This is great to hear and glad we could help. Ben Hutchings, National Account Manager Response date: 31st March 2025

difficult getting through telephone lines, wish it w...

difficult getting through telephone lines, wish it was easier Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. There are times we do have busy periods on the phones and apologies if you were having trouble getting through. Hopefully next time you will get straight through. Ben Hutchings, National Account Manager Response date: 31st March 2025

Bath Building Society provide a traditional approach...

Bath Building Society provide a traditional approach genuine customer service. They are contactable, with real people to speak to, always respond to calls and enquiries and are approachable to advise and support. I cannot praise them too highly and have happily recommended them already to friends and peers. Reviewed on: 26th March 2025

Reply from Bath Building Society Hi Nigel, thank you for your feedback and for the recommendations. I'll share your feedback with the team. Kyle Greck, Head of Mortgage Sales Response date: 27th March 2025

A longstanding professional relationship

I have been a borrower for some 25 years. My mortgage rate had expired and my mortgage was getting near to end of term. The mortgage department delivered reliable, good service in order to assist me. Reviewed on: 26th March 2025

Reply from Bath Building Society Hi Nick, thank you for your kind feedback, I'm pleased that the team were willing to help. Kyle Greck, Head of Mortgage Sales Response date: 27th March 2025

Tim helped me to understand everything in simple ter...

Tim helped me to understand everything in simple terms and was very helpful and communicative throughout the process Reviewed on: 25th March 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review. It's great to hear that Tim helped you throughout the process and I will pass your kind comments over to him. Response date: 26th March 2025

Good service but sometimes slow

Customer service was good but some of the internal processes seemed very slow. We received excellent prompt responses when we chased for progress but would have preferred not to have to chase either by quicker processes or regular updates. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Jon, thanks for taking the time out and leaving this feedback. Unfortunately we have been very busy due to the changes in stamp duty coming into force shortly, with a high volume of applications. I'm glad we were able to assist when you contacted us. Ben Hutchings, National Account Manager Response date: 25th March 2025

Tom is very experienced and thoughtful.

Tom is very experienced and thoughtful. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Yangxi, thank you for taking the time out and leaving this feedback. This is great to hear and glad Tom was able to assist. Ben Hutchings, National Account Manager Response date: 25th March 2025

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