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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1878 reviews)

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4.65

Based on 1,878 reviews, last reviewed 14th Feb 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I like the personal and friendly service I received... I like the personal and friendly service I received from Ann in the Wood Street branch. Customers are not expected to serve themselves as in many othe... Read more Reviewed on: 14th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1878)

Review of the Bath Building Society, Savings:

You were there for me when it counted...

Several years ago I was made redundant and couldn't find another job for three months. I contacted BBS and they couldn't have been more understanding and made an arrangement with me about my Mortgage which took so much stress away from the situation, which I'll never forget. THANK YOU! :-) Reviewed on: 1st April 2023

Reply from Bath Building Society That's so good to hear, we will always try and support our Members individual needs when we can. Glad things worked out for you. Jo Gillow, Communications Manager. Response date: 3rd April 2023

I think they are a brilliant local option, staff can...

I think they are a brilliant local option, staff can't do enough to help and their rates are good. Unfortunately their online services do let them down a bit. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you very much for the feedback. We are aware of the issues surrounding our online system, and are taking steps to improve this for our members. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Always kind and helpful.

Always kind and helpful. Staff were keen to listen and support in the most appropriate way. Thank you Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much. The branch team are always happy to help where they can. I will pass on the kind words. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Good advice given and efficient polite service.

Good advice given and efficient polite service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for the feedback. I am glad you are happy with the service provided. Sam Dorrington, Branches Manager Response date: 22nd October 2024

People in store excellent.

People in store excellent. Always willing to help and fix any IT gliches that happen from time to time. Reviewed on: 17th October 2024

Consistently good service .

We get fair offers when we renue bonds. Rates are good. Customer service is helpful and prompt cheerful Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thanks for the feedback. I'll pass it back to the team here regarding the great service! Sam Dorrington, Branches Manager Response date: 22nd October 2024

Good interest rates

I have a 16-25 regular savings account which is suitable for uni students and has a good interest rate. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thanks for your feedback. I am glad you are happy with the product you currently hold with ourselves. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Using Bath online

Struggled to get Bath online up and running as hadn’t used it for a while but after speaking to customer service things were reset and it’s now fine. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for the feedback. I am glad we were able to help you with you issues, and if you have any further issues please do contact us. Sam Dorrington, Branches Manager Response date: 22nd October 2024

I have always had excellent service from the branch.

I have always had excellent service from the branch. I only visit once a year now as have moved to Cornwall. They have been excellent when I have had to phone them as I am not computer literate Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the feedback. I will pass on the kind words to the team here. Sam Dorrington, Branches Manager Response date: 22nd October 2024

I signed up online for a savings account.

I signed up online for a savings account. The first attempt failed as I never received my code in the post. I spoke to the customer service team who were excellent and i had to re-submit my application which then worked. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, I am sorry you had issues when first trying to apply for an account, however I am glad we were able to get this working for you. If you need any further assistance we are always happy to help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Promoting Mutuals By Better Rates

The saving rates need to be much better so people can see the value of a mutual organisation Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates in line with the Bank of England Base Rate, and always try to offer the best we can. Sam Dorrington, Branches Manager Response date: 22nd October 2024

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